Submitted by cafutter on December 6, 2018
Has this happened to anyone else?
Today is the last day of my Enhanced AutoPilot trial. I like it and I want to buy it. So, I went to the Tesla website and clicked on the EAP to purchase it for $5,500 (plus tax). I told it to use my credit card (the only option available) for purchase and the payment did not go through. I checked to make sure the credit card information was properly inserted (it was) and tried again. No luck. I removed the credit card and re-added it and again, no luck. I called the credit card folks(AMEX) and they said no charges came through and were denied. I called Tesla. I spent 40 minutes on hold. Then the woman said, we just received a memo that purchases greater than $5,000 would not be accepted with a credit card. I asked why then are you offering to sell it for $5,500 and the only avenue of payment is with a credit card? She, of course, didn't know.
I asked how I can purchase it. Here is my money, take it. She told me to call the support # after hours and they could do that. After hours is 9PM to 6 AM pacific time (I am on the east coast). I called the support line during the day 1-877-798-3752 and only waited 5 minutes. The gentleman sort of said that was silly. He asked if I was close to a service center. I said yes. He suggested walking into the service center and they could do that for me and I could pay by credit card. I will try that this afternoon after I leave work.
You would think a company which can build a car like this and land rocket boosters (most of the time) could figure that out.
I still ABSOLUTELY love my car.