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Used Car Delivery Time - What is Normal

Used Car Delivery Time - What is Normal

I'm new to Tesla and sort of dipping my toe in by purchasing a pre-owned Model S from Tesla. I found what looks like a very nice car, low mileage, good body and interior via the website. Reviewed all the pictures, e-mailed the sales person, did the deal. Got everything finalized (trade-in, loan, other documentation) on Thursday, December 20. All tasks on my account page at Tesla are completed. Received e-mail from the inside delivery advisory in re-marketing on Thursday, Dec. 20 confirming receipt of documents, blah blah blah. Told me the delivery location (Chicago Wesmont Delivery Center) and said he'd be in contact when the car was available. His closing comment was that it takes about 3 days for the car to be at the delivery center.

My question, why so long? It is a pre-owned car. Car was shown on the Tesla website as being in Chicago. I'm not the most patient person so am wondering why it takes so long for the car to get to the delivery center as I'm assuming the car is physically in the Chicago environs.

I know Tesla has a different sales model, but I can walk into any other dealership and have a used car in 2-3 hours. What is so different about Tesla's model for used car sales? Since I live 5 hours from the Chicago delivery center, I need to do a bit of pre-planning on when to pick up the car.

Regards,
Bryan

Wilber | December 23, 2018

Bryan - 3 days sounds about right. they need time to make sure the car is clean and then to get it to final destination. I would say 3 days is pretty fast by Tesla time! comparing to old school dealerships is comparing apples to oranges. AND, currently Tesla is about as chaotic as they ever get with trying to sell/deliver as many Model 3s before the end of the quarter and before fed tax credit is reduced. so, i wouldnt be surprised if they miss the 3 day commitment by a week or more. My advice - just relax and read the owners manual....

Silver2K | December 23, 2018

3 days!?!! I think someone broke Tesla! What happened to the 30 day minimum? :)

bryan.hopkins | December 23, 2018

@Wilber - thanks for the information. I realize I'm comparing apples to oranges, but never having dealt with Tesla before.... I'm excited about getting the vehicle so am finding the waiting to be somewhat not fun. I know, first world problems :-)

@Silver2K -- this is a pre-owned, not new so hopefully 30 day minimum doesn't apply. If it does, no one has mentioned it to me and it certainly isn't in the paperwork.

SO | December 23, 2018

It’s possible Tesla is focusing on new sales right now until the end of the year because of the tax credit push. Hopefully CPO buyers would understand.

rxlawdude | December 23, 2018

In the old days, "CPO" actually meant something: a "like-new" vehicle that took a lot of work to get to that condition.

Now, "CPO" means, "yeah, it looks good. Give it a good wash."

Anthony J. Parisio | December 23, 2018

bryan,
Also the transaction or paperwork takes place at Tesla headquarters in California. People there have to finish the deal before they can give the local Service Center the OK to deliver. Right now they are swamped! Still 3 days is ridiculously fast.

bryan.hopkins | December 24, 2018

@Anthony, thanks for the additional insight. I didn't realize all the paperwork was done centrally. I figured the delivery location did the paperwork.

Vegan | December 24, 2018

Keep in mind that it will still take probably 6-9 weeks to get the title.

It may also take a month or so to add the car to a spouse's Tesla account if you're the type of people to want that (otherwise, just give spouse access to your account).

nursedave8 | December 24, 2018

Got mine delivered last Friday. Exactly a week from when I bought it online. The delivery center here was so busy I took the option to have an employee drive it to my house and Uber it back an hour to Tesla.

bryan.hopkins | December 24, 2018

@Vegan -- Wow, that's impressive (but not in a good way). Hope they give me a long expiration time on the temp plate, especially since I'm picking it up in Chicago and it will be registered in MI. I'm guessing I'm going to have to do all of the registration/title work since Tesla can't sell in MI.

@Nursedave8 -- As soon as I can get the notification the car is available, I plan on driving to Chicago to pick it up (about 5 hours away).

I'm trying to keep an open mind and realize that Tesla is not the normal car dealership experience nor is the car the same, but dang, sounds like their customer service needs some work.

davidwkim | December 24, 2018

I feel the frustration too. I placed my order on 12/10 and still have not gotten the green light for pick up. Financing approved, no trade in. you would think that would be a easy for them to finish in 2 weeks time. hopefully I get some good news this week. Located in LA and need to drive the SD for pick up.

bryan.hopkins | December 24, 2018

@Davidwkim -- best of luck. I've pretty much decided that one shouldn't read these forums while not having the car sitting in the driveway. All the examples of poor customer service and long service times makes me start second guessing my decision to get one. Of course, I do realize that probably ANY forum related to a vehicle is going to be mostly negative.

DrYan | December 24, 2018

Took 3 months to get my used P85d last summer. 3 days is nothing. still best car I've ever /will ever drive.

bryan.hopkins | December 24, 2018

@DrYan -- all I can say is wow. I would expect that for a new car where they have to build it, etc. But for CPO car that all they have to do is clean it up, restore factory defaults, etc. that seems like an awfully long time. Good to know that you're still liking the car.

Sure hope I'm not in line for that...especially since I've got a trade in that they supposedly won't accept if it has more than 500 miles above what I told them and my loan is only good for 45 days.

NoMoPetrol | December 25, 2018

The longest seven weeks of my life were spent waiting for my CPO S85 in the summer of 2017. Granted, it was still a "real" CPO (meaning potential repair/replace work was being done), but the wait was excruciating. About 15 minutes after taking delivery all distress disappeared and was replaced by a silly grin that still hasn't gone away.

kerryglittle | December 25, 2018

My CPO took almost 7 weeks to get it. Strangely I wasn't Tesla's only customer.

dougk71 | December 26, 2018

Well on Nov28 2018 I paid my deposit and reserved an already manufactured Model S 100D in Tesla Tampa office. This is a brand new car sale for tax purposes.
The car is still on Tesla's Virginia car lot; sure Incompetent enough but Telsla's Las Vegas delivery management insisted it was already transported and gave me assurances it would arrive mid December.
I truly wanted to trust them but just before Christmas I insisted that the they locate the car since it definitely had not arrived in Tampa. Sure enough they weren't deserving of trust and the car had never been moved.
Now they apologized but so far have made no move to provide any compensation for their incompetence.
I have my fingers crossed that they will own this issue and try to rebuild the trust they lost..

Bill_75D | December 26, 2018

@dougk71 - You should ask them for a price discount of $3750 to make up for the tax credit reduction since you are not going to take delivery by next Monday, Dec. 31st.

bryan.hopkins | December 26, 2018

Well, my saga continues. Today, received a phone call from Fremont. Guy was wondering when they would receive payment from the bank. I had to inform him that they had yet to generate the purchase agreement. He was totally surprised and didn't seem to realize they hadn't done the paperwork. I asked how long it would take (so I'd have an idea when to expect) and he said 24-48 hours. Really surprised at two things; how long it takes them to generate a purchase agreement and that they don't even know what paperwork they have or haven't created.

Sure hope this car is worth the frustration.

dougk71 | December 26, 2018

Until Dec 31 comes and goes there still is a chance that the car will be delivered. Tesla has over $50 k now on deposit I upped the deposit when they promised it would arrive within days.
Perhaps it was silly to believe that what Tesla says could be true. Tesla says they have escalated the issue.
Elon says he will make up the $3750 loss for bona fide situations. We'll see. I was hoping the they might have included free super charging for life as a way of making amends for the false statements they made. The $3750 if it is needed is only fair they said the car had be shipped to Tampa mid December but it was still in Virginia all along.
Businesses need to stand up and suffer the consequences of incompetence. If there is no cost then there is no incentive for Tesla to improve. Tesla customers are Tesla biggest asset treat us unfairly and the brand will suffer.
Any Tesla certainly was the Grinch this Christmas the car was to be my present.

bryan.hopkins | December 27, 2018

@dougk71 -- very true statement about consequences of incompetence and their biggest asset being the customers.

It is very obvious people are passionate about their cars. However, poor customer service WILL keep Tesla from becoming a long-term company. At some point in time, the frustration of dealing with a company outweighs the product superiority.

egonzo21 | December 27, 2018

@bryan.hopkins, hang in there, its worth it! I just went through the process myself and picked up my used Model S about 2 weeks ago. The entire process took a little over a week and I had to drive across Texas to get it, but absolutely no regrets. I think Tesla is a bit overwhelmed with the end of year tax credit push and the Model 3. Their infrastructure will catch up to their production I'm sure. but yes hang in there!

egonzo21 | December 27, 2018

I should add though, stay on top of your sales consultant. Don't expect them to know anything and your experience will be better. I had to email my guy multiple times a day and then he actually took off a day and didn't let me know.........all in all it was not the luxury car buying experience I had imagined. Even still, no regrets..............the car is absolutely amazing.

dougk71 | December 27, 2018

The sales experience was excellent as was the test drive. The car will hopefully be a joy. It is the in between that is so dysfunctional. Unfortunately in between sales is delivery and after delivery comes service.
If they are clumsy with delivery and non responsive with service the loyal customer base will slowly move to other brands. Previous customers give Tesla referrals of new customers. Annoying customers is a poison pill Tesla can't afford to swallow. Anyway 4 days remaining for Tesla to deliver the car they already said was being transported over two weeks ago.

AERODYNE | December 27, 2018

Bryan...hang in there. I went to Westmont store yesterday. Not too busy, and helpful staff. While you are waiting search up the prebuy check list. Suggest viewing YouTuber "like Tesla". Will give you a warm fuzzy while you are waiting.

bryan.hopkins | December 27, 2018

@egonzo21 -- thanks for the advice on staying on top of the sales consultant. I e-mailed him and expressed my concerns. All of a sudden, I'm assigned a new delivery specialist (the one I was previously assigned to is apparently on vacation and didn't pass the paperwork on to his backup) and things started progressing very quickly. I now have the purchase agreement and have sent it over to the bank. Sales consultant has told the delivery specialist to go ahead and get me scheduled. Keeping my fingers crossed!

@dougk71 -- keeping my fingers crossed for you.

@Aerodyne - glad to hear about the Westmont store. That's where I'll be picking it up.

bryan.hopkins | December 27, 2018

Additional update: Sales consultant wins the award for most helpful person of the day. Literally within four hours of my e-mail, I went from having had no action to having a confirmed delivery appointment in Chicago at 12:30 p.m. on Saturday. Sales consultant actually called me to schedule the delivery appointment and was apologizing for the issues I’ve experienced. As @egonzo21 said, stay on the sales consultant as apparently they can make things happen. I’ve even received a call from the Chicago delivery center confirming the delivery appointment.

dougk71 | December 30, 2018

Finally the 100D arrived in Tampa and yes I took delivery yesterday Dec 28.
It was very busy as Tesla staff were non stop getting owners into their cars and onto the road.
It took a couple of hours since my 4pm appointment hit them at a peak time so there was a delay as they cleared a backlog. Some owners had been waiting 6 hours so 2 hours was considered lucky

bryan.hopkins | December 30, 2018

@dougk71 -- glad everything finally worked out for you. I took delivery on 12/29 on my CPO 85D. I have to give very high marks to the Chicago Westmont staff. They were excellent and had me in and out in under two hours, including a tutorial on the car. Car is beautiful, can't believe it is 3 years old. Previous owner obviously took very good care of it.

ryan | January 18, 2019

I ordered a used Model S in San Diego on Dec 31, communicated the approved loan application details to the delivery specialist on Jan 2nd. It’s Friday, Jan 18th now, a past week the point that the delivery specialist said it should be ready (with no guarantee), and I still have no delivery scheduled and not even a purchase agreement. It’s getting pretty frustrating.

Just wanted to share another data point for others who are waiting or thinking of buying. Based on some of these comments I think I’m going to be a little more proactive and make sure the delivery specialist is on top of things.

dougk71 | January 18, 2019

I suspect Tesla has sales and deliverable systems that aren't scale-able. Those that can put eyes on your car are not the ones charged with getting it to you. The sales people and the delivery people look to the system and all may seem well. Those with eyes on your car know it hasn't been delivered but seem to lack the authority to question the incorrect information coming from distant places like Utah and Las Vegas. Most often it might work but as soon as something doesn't happen it takes the customer to point out that the system is incorrect.
The latest for me is that Tesla has misplaced the manufacturere's certificate of origin..It is needed it to register the car luckily the paper plates haven't expired ( one week to go ).

phone8453291 | January 18, 2019

January 18, 2019. 4 days ago I placed my tesla certified preowned order. I’m in Las Vegas and I am picking it up in San Diego. I was expecting today to receive a go ahead to travel to San Diego for vehicle pick up. Still no word from Tesla other than they say to be patient. I won’t wait weeks for this. Anyone getting their order processed in seven days? Thanks!

diemora | February 8, 2019

I submitted my order on 1/30/19 and it has been nothing but a frustrating process with no delivery date yet. I was first told “ETA is today” on February 6th just to wait all day for their final green light to buy a plane ticket to San Diego (I am in Texas). Did not called me until next day to tell me that the car had arrived but that they were too busy and can only see me until next week on the 12th. Then called me to let me know that according to some obscure “new regulation” from the DMV they could not deliver the car in California if it was going to be registered in Texas. Sounded very strange but they made up for it by not charging me the delivery fee.
Tesla seems incredibly disorganized, and the “advisors” do not inspire any confidence. I am just hoping that it will be all worth it at the end. I will be more likely to buy from a used car dealership next time

Raouf166 | March 19, 2019

Diemora ^ I agree as a used car dealership would have everything done sameday without the long wait and back and fourth with 5 different people. Tesla has the WORST customer service and dealership of all time. Amazing product but worst structure they have when customers are dealt with. I have been waiting 3 days now and they told me it take 2 - 4 weeks just to get my model S.... sad that they cannot have this simplified!

nothotpocket | March 19, 2019

Yep, you have to deal with a bunch of headaches when buying through Tesla - I agree that everyone should be prepared for this. Long waits, spotty communication, no test drive, etc. are all par for the course.

But Tesla's charging way less for the same car than you'd pay for it at a private sale or through a used car dealership. For sure if you want an easier process I'd go with Carfax or something like that.

nothotpocket | March 19, 2019

@diemora I think you scored on that deal. As I understand it, when out-of-state buyers pick up the car in California they would have been required to charge you sales tax (called a use tax, but basically the same cost)

tomries41 | March 19, 2019

I am looking to buy a used S, to be picked up at Chicago Westmont. Am I able to talk with someone there ahead of time to figure out how long it takes to get a car ready for delivery? I won't have any financing.
thanks,
tom

Jcastillo18 | March 20, 2019

Just received my car my car March 2 2018 got a CPO tooke around 2 weeks to get my car. Communication was sparse but effective when they did communicate. The problem is each step is handled by a different person. Overall am happy with the process.

Jcastillo18 | March 20, 2019

I have some issues with my car how long is the waiting time for mobile service center to come to your house

bryan.hopkins | March 20, 2019

Tomries41--took me right at two weeks to buy and pickup my CPO via Chicago Westmont. Unfortunately, Chicago Westmont has to wait on Tesla HQ (Fremont, CA) to do their thing before they can deliver the car to you. Apparently, and I'm guessing here, even through the car may be delivered to you at Westmont, it may not currently be physically there. With mine, they had to transport it in....not sure from where but maybe a holding facility for the Greater Chicagoland area.

Based on my experience, I would stay on your Sales Consultant and engage him/her to help you along. With me, they turned me over to a Delivery Specialist in Fremont. The first one seemed to be good, but then went on vacation and my file apparently didn't get turned over (or was and the replacement guy didn't want to deal with me). At any rate, nothing was happening until I called my Sales Consultant and politely but firmly requested his assistance to finalize things. Once he got involved, things happened.

I will tell you, the delivery won't occur until Tesla has applied the money to your account/car. I had an issue once I got to Westmont where they money had been wired to Tesla, but they hadn't yet applied it to my account. Westmont had to do some calling around Tesla on a Saturday to find someone to validate that the money had been received and it was ok to deliver my car.

I love my car so once you get it, it is worth it.

hirav.parekh | March 22, 2019

Anyone has any idea if they will collect westmont tax around 7% or if it will be 9.5% which is chicago tax rate?

bryan.hopkins | March 22, 2019

I was out of state purchase (from MI) and they only collected the MI tax rate of 6%.

DGK | March 22, 2019

I picked up my MSD from Westmont. It took 10 days from buying to accepting delivery. I was from out of State and they did not collect any sales tax nor registration fees. Westmont did a great job in prepping the car. It was better than I expected. 2016 with 32K miles and it looks brand new. Very pleased with the process.
I did not receive a new title. They said registration paperwork will be mailed within a few weeks. I did receive a temporary tag good for 30 days.

bryan.hopkins | March 23, 2019

DGK, are you from a state that doesn’t have a reciprocal tax agreement with IL? I’m from MI and IL collected all MI fees. After two months, I finally got the necessary paperwork to register the car here in MI. Took all the paperwork to my local Secretary of Stare office to do everything. Just waiting for MI to issue the title.

rafacq | March 23, 2019

I placed my 12,004 miles CPO 2015 S85D on March 21. I’ve already completed the information online and are waiting for a call. Car is in San Diego, I am in Dallas. Plan to fly to San Diego to take delivery and drive it back to Dallas. Anyone done this before? Any tips/suggestions?

nothotpocket | March 23, 2019

Confirm that you'll not have to pay California sales tax when picking up the car. I know this is required for out-of-state buyers with new cars but maybe not for used. If so, you can avoid this by picking up the car out of state. For San Diego buyers, Las Vegas cars do not have a transportation fee so hopefully it's the same in the reverse direction.

kdphan | March 24, 2019

So I found refreshed 2016 AP1 Model S on used inventory on a Monday. Price was too good to be true. I purchased and made $2500 deposit within minutes.

Did financing through Tesla. Communication was a bit weird at first since this is my 10th car purchase in the last 5 years. I'm used to getting paperwork done online and then going to dealership to sign papers and drive the car home. Delivery communication was sparse the first 2 days. Then the 3rd day the delivery associate schedule my delivery for Saturday.

Overall, I'd give the entire process 8/10, -2pts from communications issue or lack of response from delivery team the first 2 days.

I guess I'm one of the lucky ones that got the car quickly.

hirav.parekh | March 24, 2019

kdphan I know its different for everyone but what was the rate of interest Tesla offered? My sales advisor said you will get better rates with 3rd party than Tesla. Also if I may ask what was the price of the refreshed 2016 Model S and did you put down deposit after looking at the pics or without looking at the pictures of the car?

kdphan | March 25, 2019

@hirav.parekh Interest rate was in line with my credit unions. I went with Tesla for ease.

Price I paid was $40,400. I didn't want to wait for pics before putting down deposit. It was too good of a price to pass up. I saw pics a few hours after and couldn't really tell how clean/abused it was.

I took the gamble and it paid off since the car was in great shape when it showed up on my driveway.

lskarp | April 8, 2019

I placed my deposit on 3/31/19. That same night I provided all the info requested and starting my financing. Got a call from the delivery specialist on Monday advising 7 days to pick up(today). On Wednesday last week, the delivery specialist was asking for the wire confirmation from my bank and I released the wire and they got it. So now I am clicking interest on my loan! That night he said he would not be surprised if Friday was the day. Did not hear anything until late Friday evening that “it will not be happening this weekend, maybe next weekend”... really?
Anyway, reached out to them today and was told that they will be moving it from the storage facility to the service center and that will take “a few days”. The storage is a couple of miles away from the SC. Anyway, I asked for a More realistic answer and he was supposed to get back to me. Uhhhhhh. Crickets.
Sounds like I am not the only one. But i feel like they just gas light their customers to kick their can down the road. Would have expected more from this company. I am sure all will be forgiven once I get me car. But honestly, with all the tech they got. They can do better IMO.

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