Submitted by Makemark on January 28, 2019
I am trying to understand if my expectations are excessive with the situation. Would like to hear your opinions.
So, I purchased a Pre-Owned Tesla (from Tesla) a couple of months ago. It was a 2 year old car with about 31k miles. I had to fly in to Seattle to pickup (from Bay Area) since that is where I could find the one I wanted at the price. When I picked up the car, I asked for maintenance/service records and the Inspection report done prior to the sale. I was told that its confidential and the car should be fine and that Tesla would take care of it if there was any issues (since it comes with another 4 years 50k warranty). I specifically asked if there is any maintenance due and they said that its all taken care of and if there is any maintenance due, it will show up in the console. I was a little unsure - but I took the leap of faith. I was really impressed with my Model 3 and am a strong believer in Tesla/Elon.
So, after driving for a couple of months, I realized that the drive was pretty firm where I could feel every bump on the road. And I had some heating issues where the car would blow super hot air even if set to 68 (and to make it worse, the range drops dramatically as expected). I visited the service center today and to my dismay, I am told that there was no service/maintenance done on the car - ever. And that's the reason for the heating issues and I am asked to get the service done. Second - the harsh ride is apparently due to the cheap tires (Toyo brand) on the car. I am no car expert - but I wonder why Tesla would sell me a CPO car with brand new Toyo tires and how the harsh ride is due to the tires and not the suspension.
How could Tesla sell me a car with no service done on the car while it was over due? And I never seen a dealer put on non-factory recommended tires before selling as a CPO and if the tires are the cause for harsh ride.