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What happened to the Alcantara Headliner?

What happened to the Alcantara Headliner?

SGB | January 9, 2018

I took delivery today (or was supposed to) and I noticed that my Model 3 has a cloth headliner. So did the other two waiting for pickup. The PUP is supposed to come with an Alcantara Headliner as well as on the door panels. Has anyone else taken delivery and noticed this???

SGB | January 9, 2018

I walked away fro the pickup while they sorted it out, but they said it’s been discontinued. Feels like bait and switch.

lilbean | January 9, 2018

It was discontinued a while ago so I don’t see a bait and switch.

KP in NPT | January 9, 2018

I thought the premium interior was to have alcantara. I haven't heard any different.

SGB | January 9, 2018

I’m pretty sure when I placed the order it said it was included. Does anyone have their order summary? Curious as to whether they revised the wording.

SamO | January 9, 2018

I have both headliner and door alcantara.

SGB | January 9, 2018

Might I ask what the first two of the last 4 digits of your VIN is? I’m curious as to whether this was a recent change. Mine is 17xx.

stevea137 | January 9, 2018

I was under the same impression that alcantara was used on the door accent and headliner. Checking videos on youtube and indeed there is alcantara everywhere.

Pretty disappointing that it would be "discontinued" in a product that has barely gone into production. Perhaps the huge demand from the M3 has pushed the wild population Alcantars near extinction... or maybe the tree huggers got to them...

KP in NPT | January 9, 2018

Why would they discontinue alcantara? Is the new material as "good" or attractive?

SGB | January 9, 2018

No it’s not. It’s standard cloth material that you see in every other car. I’m pretty sure I paid for Alcantara. Others just drove off with their 3s oblivious. The Rep. is looking I into the issue for me and seeing if they can find another car with it. I assume it would be an older VIN. I don’t know when they did this.

burdogg | January 9, 2018

we found the bottleneck :)

Ok, maybe not, but this is going to be very interesting - is it this way now on all VINs after 17xx? This is an interesting mystery.

skulleyb | January 9, 2018

My 3 is 211X and has Alcantara,

SGB | January 9, 2018

Maybe they temporarily ran out of the stuff and kept producing cars.

burdogg | January 9, 2018

That is really bizarre - what a mystery. Really interested what your Rep gets back to you with :)

lilbean | January 9, 2018

I was under the impression that alcantara wasn’t offered on any cars. My bad.

SGB | January 9, 2018

I would have assumed that earlier VINs had it until discontinued, but the higher VIN blew that theory.

KP in NPT | January 9, 2018

Sounds odd. No Tesla produced so far, or in recent memory anyway, has had cloth headliner, has it? So where did this cloth come from, since the standard interior isn't in production yet? Unless it's standard interior material they had lying around.

SGB | January 9, 2018

I’m pretty pissed off. They are going to search for another car with my specs and an Alcantara Headliner and get back to me. What else do you get for $5k, fake leather, Alacantara door inserts and a few other minor things?

Coastal Cruiser. | January 9, 2018

Bet it was laying around in prep for std interior. burdogg may not have been far off with his joke. Someone made a decision that the show must go on.

KP in NPT | January 9, 2018

You must be right, CC, since VINs before and after had it.

@SGB I am sure they will find you another car quickly - but yeah that could cause some problems and its not something I'd want to see going forward.

SGB | January 9, 2018

Anybody else have this issue?

Coastal Cruiser. | January 9, 2018

Sarcasm? I thought we had it that VIN order did not necessarily infer production order? Whatever.

SGB | January 9, 2018

Is that the case? I just assumed it had to go in sequential order even if they might be skipping numbers.

Sweetride | January 9, 2018

Seems very strange that this would happen only once out of the blue without some kind of production order change.

gwolnik | January 9, 2018

I'd be happy with cloth. This reminds me of when Goldie Hahn's character in Private Benjamin complained about one of her wedding gifts being the wrong shade of "mushroom."

SGB | January 9, 2018

Not exactly a good analogy. If you paid for Alcantara then that’s what you should get.

SGB | January 9, 2018

The really weird thing is that the fold down vanity mirrors are Alcantara while the headliner is cloth.

rxlawdude | January 9, 2018

Well, here's a quote of what the Premium Upgrade Package included (Teslarati, July 29, 2017):
Premium heated seating and cabin materials throughout, including open pore wood décor and two rear USBs...

Where is Alcantara specified?

stevea137 | January 9, 2018

Yea, Alcantara vs cloth headliner isn't as petty as complaining its the wrong shade of black. @SGB rightly walked away from it; luckily he was paying attention unlike the others that drove off. I would be super p|ssed if I accepted the vehicle only to notice the next day.

Not only that, but until we hear an explanation from Tesla, it seems like an extremely shady thing to do. Not something we have come to expect from Tesla.

rxlawdude | January 9, 2018

Again, please point me to the specification from Tesla that explicitly states "Alcantara."

Sweetride | January 9, 2018

Tesla’s web description of PUP matches the Teslarati info...assuming others have been receiving Alcantara.

SGB | January 9, 2018

The explanation from the delivery center reps was that they believe it was discontinued but couldn’t verify it for me at the time.

Coastal Cruiser. | January 9, 2018

SGB said: "Is that the case? I just assumed it had to go in sequential order even if they might be skipping numbers."

I just saw a June 2017 Model X forum post that alcantara was dropped as an option in the design studio. If as rxlawdude questions, maybe they just used a supply remaining in inventory.

Either way, I think we sometimes assume that things are more organized at Tesla then in fact they are. Order of config invites is an example that comes to mind. It might be that it's more b-holes and elbows in the factories and admin buildings than a symphonic orchestration of car making. One way or another its a solid bet they are doing their best. ;>

Coastal Cruiser. | January 9, 2018

Sorry SGB, I was trying to answer you. I think rather than saying that, in conversations that I recall about VIN numbers, vehicles being produced in VIN order has never been confirmed. (that I know of in reading the postings) ;>

SGB | January 9, 2018

Other than that, the car is bitchin!

mntlvr23 | January 9, 2018

"Premium heated seating and cabin materials throughout" for the premium package is enough to make me think that it is Alcantara. Especially since my recollection is that the Alcantara was an upgrade at one time on the Model S.

KP in NPT | January 9, 2018

well it's already confirmed that SamO has alcantara. You You Xue's (which I sat in last week) had alcantara.

Maybe Simply Red and Haggy, Robocheme, etc will chime in.

weluvm3 | January 9, 2018

Well, maybe the “free gift” for standing in line is a cloth headliner?

SGB | January 9, 2018

Maybe!! I feel soooo lucky!

mntlvr23 | January 9, 2018

Dear Tesla - please do not switch from the Alcantara. The austere interior is one thing - but the premium package should at least keep this upgrade.

(maybe this is why Elon was visiting Chile a couple of weeks ago, the one country in the Western Hemisphere where hunters can find plentiful herds of alcantara, especially along the edges of the Loa River)

SGB | January 9, 2018

Lol! Considering the roof is mostly glass, the least Elon could do is kill one Alcantara per car.

krissu | January 9, 2018

It cannot be from standard interior, as headliner must be different because standard interior does not have glass roof! Looks like cloth is the new premium material.

SGB | January 9, 2018

If the basic model doesn’t have a glass roof, how do they get the rear seating headroom that they achieve with the glass?

rxlawdude | January 9, 2018

While this was something I was totally not concerned with, I just checked: our headliner is indeed grey Alcantara.

KP in NPT | January 9, 2018

We have not seen the standard interior roof. We have seen nothing but the glass roof. We don't know for sure if a solid roof will be offered or not, do we? And regardless, that's separate from whether or not alcantara is considered premium over cloth.

SGB | January 9, 2018

When did you take delivery? Do you have a VIN higher than 17xx?

rxlawdude | January 9, 2018

@SGB, ours was delivered 12/28. Red with VIN in the high 1300's.

ReD eXiLe ms us | January 9, 2018

SGB: I do hope that Tesla corrects this for you in the appropriate fashion. That would be by replacing the cloth headliner with Alcantara as befits the Premium Upgrades Package you paid for... and giving you a really nice loaner car until that is done. Thank you for taking this situation in a good natured fashion, and do let us know how it is resolved.

Bluesday Afternoon | January 9, 2018

I have the grey alcantara headliner. Makes for a nice contrast to the black seats, console and carpet. The PUP also includes the interior lighting in the foot wells and doors.

ReD eXiLe ms us | January 9, 2018

SGB: One guess is that the standard roof may not be metal, but an opaque panel with a headliner instead. So, one might lose less than 1/2" of front seat head room in the car. And from the outside, the panel might just look like deeply tinted glass, instead of being painted the body color. Alternatively, every solid roof panel would be black -- for around 18 to 20 months it was possible to order the Model S with either a black or body colored roof if you didn't get the sunroof, then it was only offered in body color for solid roof, and now the panoramic roof is standard with the sunroof optional.

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