Forums

Where did my Rear Heated Seats go?

Where did my Rear Heated Seats go?

I swear, I turned this on several times for my daughter who sits behind me while I drive. She could get cold at times and would ask me to turn on the heated seat. Today, I couldn’t find it in the AC tab where it used to be. Last time I turned it on was before the recent update. Did anyone notice this? Should I call a service rep?

don.lind | September 6, 2019

Yeah, I noticed it changed recently... I just went out to my M3 to find/remember where it went to.

On the screen, click/touch on the "fan" icon that brings up the air conditioning, heater, fan dialog/app.
On the far left, you'll see two tabs... the top one is the fan (that's the tab you're looking at now).
Click/touch the lower tab - the three squiggly lines. There ya are! :-) The seat heaters.

cannislanda1 | September 7, 2019

I used to see it below the fan tab. Now it’s gone.

gmr6415 | September 7, 2019

@cannislanda1, did you possibly not pay for the premium interior and just got downgraded to what you paid for?

CST | September 7, 2019

Tesla-screen, https://tesla-screen.com had direct controls to those seats. Give it a try.

Dorin | September 7, 2019

I am wondering the same. Just recently i was able to activate my rear heated seats using the left side tab under the AC controls but now the tab is gone, and i noticed as well on the mobile app, the little squiggly lines that allowed me to turn them on from the climate option that they are gone. Is it possible that Tesla downgraded me? I have the SR+

radean84 | September 7, 2019

SR and SR+ come with partial premium interior which does not include rear seat heaters. If you had them previously, then yes, they've been removed via software. Among other things, you also have some speakers that are not functional even though they're physically there.

Devilstower | September 7, 2019

Disabling hardware that's already in the car seems ... well, STUPID is the word that comes to mind. Sure, it may not have been part of what was intentionally intended to be there for the SR+. But it's there.

Giving customers more than they thought they were buying? Cool! Taking away a feature that's perfectly functional? Seems more like vindictive.

After all, it's not as if anyone was out there saying "Gee, now that I've learned the seat heaters work in the SR+, there's no need to order the LR AWD."

radean84 | September 7, 2019

@Devilstower I hear ya... I'd be okay paying a small fee to activate inactivated hardware. Maybe this is something Tesla will offer in the future.

jrpierceii346 | September 7, 2019

I used to see all of the seat heaters available to turn on from the app, now once you raise the temp past 70 degrees the 2 front seats show up only. Don’t think I’ll be buying those back unless its part of a package you have to buy to get other things. This brings me to wonder how this will be rolled out once YouTube and Netflix are offered. Those of us without premium connectivity never had the web browser in the first place and i’m Guessing we’ll have to buy that too in V10.

rxlawdude | September 7, 2019

"Disabling hardware that's already in the car seems ... well, STUPID is the word that comes to mind."
Unless they intend to, in the future, permit owners to "upgrade" to activate the software disabled functionality.

Alexbrh | September 7, 2019

That’s unfortunate but we noticed the same thing. Rear seats no longer get heated. The menu that used to be on the screen is hidden now. I wonder if all new owners have this sort of features enabled first and then after a short period of time some of the features simply disappear. And i don’t recall that Tesla mentioned this anywhere. Interesting. Hope, they will not disable other things in the future, saying that we have to pay now.

gwolnik | September 7, 2019

This sounds like the drug dealer model of business, at first it is free! Then when you are hooked, they want you to pay.

gmr6415 | September 7, 2019

@Devilstower, You could say the same thing about AP and FSD then. All the hardware and software is in all of them. You just have to pay for the key to unlock the features.

lbowroom | September 7, 2019

Yes, Tesla specifies which features come with each trim level. No, they don’t specifically state that if you have a feature activated that isn’t included in your trim level that it may be turned off. You don’t need to hope that included features won’t disappear.

derotam | September 7, 2019

Just like test equipment...all the hardware is there and they give you a trial for an option, you get hooked and they say great that will be $50k please!

Devilstower | September 7, 2019

@gmr6415 there's a huge difference between selling the FSD option and disabling seats and speakers. No one gripes about having to pay for professional software -- for example, I had to pay to get Office on my PC. However, should Microsoft decide that they were going to turn off some of the keys on my keyboard in their latest update ... that would be an issue.

There's also the little matter that Tesla will allow me to buy FSD, but won't allow me to turn back on the speakers and seat heaters they have purposely disabled. Seriously, if Tesla had an option -- say $500 for an "interior upgrade" -- I would buy it. But turning off functioning hardware without providing any option doesn't benefit anyone, and only generates irritation.

Teslanene | September 8, 2019

I paid 5k for my premium interior why should anyone get it for free or at a discounted rate, but again Tesla does reward the late comers with price drops.

shank15217 | September 8, 2019

Boohooohooo, next time purchase what you intent to have, getting mad about not having something you were not ever supposed to have is childish.

lilbean | September 8, 2019

This reminds me of the Model X that had the dynamic spoiler with the premium package. The early models that weren't premium got it and then a software update made the spoiler fixed. Now the spoilers are fixed on all of them.

lbowroom | September 8, 2019

“ Now the spoilers are fixed on all of them.”

On all the new ones, not the existing ones that were supposed to have it.

jennifermaclean | September 8, 2019

Good Morning, same with the heated seats here. A little confused as to why they put them on and take them away. It is a brilliant business model though....give people something to get them used to it, take it away...and then have them pay to get it back. It is a sure fire way to get people annoyed. I do however agree with some of the posters above. If I did not pay for it, probably should not have it. But...at least give people the option to "opt in" or "opt out". Just my 2 cents. Overall though, extremely happy with my model 3. Refined, fun and extremely awesome.

gmr6415 | September 8, 2019

@jennifermaclean, "It is a brilliant business model though....give people something to get them used to it, take it away...and then have them pay to get it back."

How do you know it was intentional? During that time they were manufacturing cars faster than they could deliver them. It may have been an oversight that they are just now correcting.

gmr6415 | September 8, 2019

@Devilstower, "for example, I had to pay to get Office on my PC. However, should Microsoft decide that they were going to turn off some of the keys on my keyboard in their latest update ... that would be an issue."

Unless I'm missing something Microsoft would be disabling something you had paid for in your example. Turning off the seat heaters that you didn't pay for is completely different.

This reminds me of a few years ago when people who purchased software range limited Model Ss, knowing they were software limited when they purchased them, had the limits removed if they were in a hurricane zone. Months later when Tesla re-instated the software limited range many of those Model S owners cried foul "because Tesla had taken some of their range away".

I'm sure we'll hear the whining a few months from now when the same is done to SR Model 3 owners whose software limits were removed because they were in the path of hurricane Dorian.

slangager | September 8, 2019

Yep, rear heated seats are gone....:( I was pleasantly surprised to see them there when the vehicle was delivered but assumed they would be turned off at some point. This is the new model for vehicle ownership. Imagine a fleet of Tesla's that can be configured on demand based on who's driving/using them. Very tricky....:)

Lonestar10_1999 | September 8, 2019

If you really want to cry foul, what about the folks who bought a stripped SR+ only to find EAP installed for free and fully functional. Life isn’t fair.

charge0704 | September 10, 2019

Yeah my rear seats heaters are gone. I had just assumed that they were including it with the Model 3 Standard Range Plus SR+ because it came with my car when I bought it so I was very disappointed and confused when I noticed it was gone. Tesla is very allusive and hard to understand.
I wanted the get the premium interior when I bought my car however it is not an option. There are rumors that they will offer an option to add features in the future. I noticed my car also has speakers that are installed and wired up that do not work. I called Tesla and they suggested that I schedule a technician to come out and look at it. I said asked the guy if he knew how many speakers should be working on the SR+ and he told me all of them. I told him that I do not have the premium interior and he still insisted that all of the speakers should work and insisted that I have a technician come out to determine what is wrong with my speakers. The technician took my car apart and verified that indeed the speakers are there and installed. Long story short no one knows anything because Tesla wasted my time sending out a technician (and took my car apart) not once but twice just to conclude that they are in fact there but software limited. All this confusion could be avoided if Tesla knew what they were doing and informed people. I personally think it is silly to install speakers and not turn them on.
The sound sounds weird because the speakers in the rear deck do not work and there are only small speakers in the back doors so it has a week sound coming from the back. When I bought the car, they told me that partial premium was the same as premium just minus the subwoofer. Where in fact the speakers by the side mirrors and pillar are there but do not work either. When I ordered it online, they tell you how many speakers the premium model has however they never tell you how many speakers the partial premium has. This is information is not listed on the window sticker either. I like my car however I do not like the confusion and petty games Tesla plays. Why not just explain everything upfront? Why not have purchase options to turn on features right from the get go. I wish they offered the premium interior with the SR+ because I would have got it.

tigerkc | September 10, 2019

The information is there in the website, you just need to look.
In the design page, click on partial premium interior link:

Partial Premium Interior Includes:

12-way power adjustable heated front seats
Premium seat material and trim
Upgraded audio – immersive sound
Center console with storage, 4 USB ports and docking for 2 smartphones

Premium Interior Includes:

12-way power adjustable front and rear heated seats
Premium audio – 14 speakers, 1 subwoofer, 2 amps, and immersive sound
Premium Connectivity (1 year included):

Satellite maps with live traffic visualization
In-car internet streaming music and media
More frequent over-the-air updates via cellular
Internet browser
LED fog lamps
Center console with storage, 4 USB ports and docking for 2 smartphones

All Interiors Include:

Tinted glass roof with ultraviolet and infrared protection
Auto dimming, power folding, heated side mirrors
Music and media over Bluetooth ®
Custom driver profiles

Again, if you do not pay for you, then you should expect it to be taken away anytime. For example, if you move into an apartment and the cable is working and you can see the movie channels but you did not subscribe nor pay for it. Then, one day, the cable company turned it off. Will you call to complain because you were getting it for free and it should continue to be free ?

charge0704 | September 10, 2019

I do not see anywhere where it says what speakers or how many speakers come with partial premium. I see where Premium audio – 14 speakers, 1 subwoofer, 2 amps, and immersive sound but that is for premium audio.

charge0704 | September 10, 2019

I here what you are saying about not paying and expecting it to be taken away however I have never been given the opportunity to pay for the option to get Premium audio – 14 speakers, 1 sub-woofer, 2 amps, and immersive sound and heated rear seats.

jeremynordland | September 10, 2019

Do I get a rebate because the first 3 months I owned the car it DIDN'T have rear heated seats even though that was part of the premium upgrade I paid for?? It was a later software update that added it. I don't understand people bitching about not getting what they didn't pay for. Waaahhh

saldevji | September 10, 2019

The descriptions of partial premium and premium neither mention the rear heated seats. I just think that its uncool to have the heated seats and then take them away without warning. That being said, I want to upgrade to the full premium and in my youtube review, these were the only sore points I had. Since it is such a new way to purchase a vehicle, i am sure a lot of people are going to complain. People are used to getting not giving up. And this will be a tough pill to swallow. I think giving everyone their 3 rear heated seats would be a great way to meet in the middle. And we can buy the other cool features when they sell the Premium upgrades.

tigerkc | September 10, 2019

Premium Interior Includes:

12-way power adjustable front and rear heated seats

jeremynordland | September 10, 2019

From Tesla's Model 3 order page:
" Partial Premium Interior
12-way power adjustable heated front seats"

"Premium Interior
12-way power adjustable front seats

Heated front and rear seats"

You get what you pay for. I'm sure a bunch of SR and SR+ owners were calling Tesla to complain that they had *more* features then they paid for. Oh wait, they waited until it was removed and THEN complained. Got it.

sl7vk | September 10, 2019

I bought my SR+ in March full well knowing it had no rear heated seats.
Love the car and still think the SR+ is the best value play of the lot.
With that said Tesla should offer paid add ons. 500 dollars for rear heated seats and activate the speakers? Sure. Here’s my wallet.

Smalm | September 10, 2019

Yup bought in June, SR+ knew it didn’t have heated rear seats and it never did. Back then it did include fog lamps, now not so much.

wiscy67 | September 10, 2019

I have fog lights on my SR+. Never had or expected to have heated rear seats. Of the 14 speakers I think 6 speakers are there but inactive and it will take more than software to activate them. they are driven by the amp that has been removed along with the subwoofer. 3rd party installers like Reus Audio can install the missing pieces and activate all the speakers. There are also threads for DIYers.

gmr6415 | September 11, 2019

@tigerkc, You make a good analogy with the cable TV example. Many people have been arrested for theft for receiving cable without paying for it. Our previous local cable company actively pursued and filed charges for people they caught cheating.

derotam | September 11, 2019

@charge0704'

My rant against you disappeared when I hit send, so here is the short version.

Sometimes it is easier in manufacturing to add the hardware and just have it disabled than to change the physical assembly line dynamically based on configuration.

You didn't pay for it, what you paid for was spelled out when you ordered the car ONLINE

I also agree with tigerkc's cable TV analogy but will take it a step further...cable guy comes to install and "hooks you up" with extra channels, then later the company does an audit and takes those channels away. You have no recourse, you didn't pay for them.

CST | September 11, 2019

Would someone that had the seat heaters removed check if the seat heaters buttons on https://tesla-screen.com turns them on?

sl7vk | September 11, 2019

CST-
Super interesting, because it says it works.
Woke up my car and turned on the climate from the mobile app, and then it let me activate each of the rear seat heaters.
Nice!

CST | September 11, 2019

Great - added value to Tesla-Screen :)

sl7vk | September 11, 2019

Update-
It doesn’t work (around).
It shows the seat heaters on but no heat is transmitted and then it shows it off after 60 seconds. Oh well, it was worth a try!

CST | September 11, 2019

Thanks for the update.

hillbillytc | September 14, 2019

Would have been nice to get some kind of communication from Tesla prior to shutting it off, my beef is I like it and want to pay for it just like the for lights and I can't. What a wasted opportunity to.make money for Tesla and frustrate your clients.

charge0704 | September 14, 2019

I totally agree hillbikkytc

charge0704 | September 14, 2019

I totally agree hillbillytc.

patrickreidjohnson | September 15, 2019

It's gone for me too. And I'm pissed. I purchased the car from a Tesla dealer not online with the rear seat heaters as one of the main decision factors because I live in Minnesota! Dealer never said anything about the potential of losing that feature.

Jodi3734 | September 15, 2019

@charge0704... you were given the option to get the Premium audio.... when you bought the car. But you chose one that didn’t have it.

It’s pretty clear on the website. I also purchased the SR+ and was fully aware of what I was and was not getting with the Partial Premium Interior.

The folks who spent the extra money shouldn’t be penalized just because we didn’t get something we now want.

rehutton777 | September 15, 2019

Below is from the CURRENT design menu/listing differences between Partial Premium and Premium interior for Model 3:

Partial Premium Interior Includes:

12-way power adjustable heated front seats
Premium seat material and trim
Upgraded audio – immersive sound
Center console with storage, 4 USB ports and docking for 2 smartphones

Premium Interior Includes:

12-way power adjustable front and rear heated seats
Premium audio – 14 speakers, 1 subwoofer, 2 amps, and immersive sound
Premium Connectivity (1 year included):
Satellite maps with live traffic visualization
In-car internet streaming music and media
More frequent over-the-air updates via cellular
Internet browser
LED fog lamps
Center console with storage, 4 USB ports and docking for 2 smartphones

For the folks that are complaining that they "didn't get what they didn't pay for", what don't you understand about differences between "rear seat heating" and "upgraded audio vs. premium audio". This hasn't changed since I purchased my Model 3 SR+ with "partial premium" interior in March. I never expected rear heated seats and premium sound, and am not going to bitch about having it taken away from me.

Buzzkill | September 15, 2019

I'm happy. Whatever premium options I'm supposedly missing don't bother me, with the exception of Premium Connectivity. As I was told on at least 3 different occasions prior to purchase, and once after purchase that I would be able to purchase this option on yearly basis. Do I survive without it? Of course. But Premium Connectivity, according to Tesla is only included for 1 year on Premium Interiors. My understanding no M3 owners (or any S or X owners) are being asked to pay after 1 year of ownership. I wonder why? Why on earth can't I subscribe as well?

Pages