My name is Richmond and I am a proud new owner of a used Tesla Model S. I purchased a Titanium colored 70D CPO using one of the 3rd party websites that lets you search the inventory that appears to be nationwide. I live in Charlotte North Carolina and Rameses (My car's name when I get it) lives in Bellevue Washington (Seattle Area) I put my deposit down on September 27th 2017, turned my trade in on October 11th (down to 1 car now) and handed over a full payment for the CPO to tesla on October 12th and I am writing this on October 26th , so almost 1 month after initial deposit and 2 weeks after full payment and all paperwork was 100% completed and was received by Tesla. I started to wonder why this process takes so long and why there is so little information provided to the new owner once they have squared away all of the required stuff that the website highlights. And started to ask myself and others if they experienced the same thing, super slow delivery and no information being proactively delivered to the new owner and based off of my initial queries the answer seems to be "Yes" this is a common occurrence, even if the CPO that you are purchasing is in the sane market as you.
I work for a technology company and as such we have over 300 employees that are Tesla Owners. So I asked if any of them had purchased a CPO and a few responded saying that they did, one even went on to say that they purchased a CPO in their own metro area and that Tesla still took over 1 month to deliver it.
Does anyone know why this CPO delivery process takes so long on a Vehicle that is already built? And why the transportation process is such a black box? I get that there is a 200 point inspection and stuff like that but should you be listing cars that are not already certified and ready for sale? Also , for the amount of money that we paid for delivery 2000 Tesla should be able to do better on the time to move and communications about its status.
I have been dreaming of owning a tesla for many years now, and I have to be frank with you folks this CPO purchasing experience could use some attention specifically the transport and delivery experience something as simple as an update to the website that tells the purchaser exactly where the car is and what's going on with it would satisfy folks for a while.
My wife said that she can purchase a 1 dollar tube of lipstick from Amazon or many other retailers and get a tracking number for it and know where it's at, at all times. However, we cannot do this with a 75k car? We can do better.
Thank you for your time and attention on this matter.
I realize that starting a business is really hard but the way that you have been winning and will continue to win is by focusing on customer satisfaction. And doing what's right, letting your customers know where their car is, is one of those things. You do something similar to this for the new cars so why not the used cars?
The reason that I am sharing this with you is that I want you to be successful, I want you to be wildly successful, I want to have a tesla Roof, Tesla power walls, and multiple Tesla cars and I know that the only way for that to happen is to get all of this stuff right so that we can continue to build this great American company.
Another question that I have is am I going to get my car that tesla has received full payment for before I have to start making payments on it? keep in mind this is a car that I have never even seen a picture of?
As each day goes by and you wonder it makes you look around and see that people have been having this problem since you started your CPO program about 3 years ago. Then it makes you wonder if they are not working to improve this what else are they also not working to improve?
And it makes one question if they made the correct decisions establishing a relationship with Tesla?