Submitted by asif_alvi on Tue, 2018-09-11 11:33
The software update on my M3 has failed twice in the past 5 days and has disabled the use of autopilot (no idea why) for which I paid oh-so-many-thousand dollars.
The support rep admitted that there was a bug in the update and there's no ETA for a fix yet. Any decent software writer would always have a rollback option in case something goes wrong. Not so with Tesla engineers !! Adding to the frustration is the fact that you cannot track your case status online. You always have to call and be on hold for 15-20 minutes just to be able to speak with someone, who doesn't have a clue about what's going on and just repeats a scripted answer.
I can't see how Tesla can rise up to be a world class motor company it's striving to be, with this kind of service. It makes good cars, but that's just about it.
Horrible support and incompetent developers. Sorry.