Had my first SC visit/experience today.
Background: Picked up car on 9/29 at Fremont hub. Noted all the "issues" during inspection and was told for every singe issue "the SC will take care of that for you". So I called before my 72 hrs were up and asked how I officially document my delivery noted issues. They wrote down everything we found and also made a SC appt for 10/10 (today). Few days afterwards the SC cancelled my appt and put me on a virtual wait list due to paint issues. I requested my original appt be kept as I had other repairs besides paint.
Arrived a few min early and waited until a SC adviser came over. He took my name and went back in for paperwork. Surprised at how inaccurate the descriptions were of what I noted for today's visit. No biggie. A few interior items and a few frunk items. He noted them and went back inside. Came back out about 10 min later and said everything would be covered except the font seat. Said the material ripple/stitching issue was not functional/performance related and only cosmetic, so it's not covered. Here's the part where I say "I knew this was going to happen".
Told the adviser that the delivery specialist said it would be taken care of by the SC. Then walked him around to my bumper and pointed to a paint blob the size of a ball bearing and asked him what about this. He said, "Oh, that will be taken care of by the paint/body shop". I then asked why, it wasn't functional and didn't impact performance of the vehicle, but Tesla is willing to fix cosmetic paint issues...so why would you deny interior cosmetic issues? He said "let me check with my manager".
Comes back out saying denied and even his coworker's seat has this "issue" if I wanted to see. Great, let's see. Coworker shows me his seat and my first comment was "let's trade, I see nothing wrong with your seat, especially compared to mine". Then I ask why would you try and justify my seat issue as being acceptable to me by showing me someone else's car, especially when that seat that you say has an issue looks great to me. "Let me check with my manager". I lost track of how many times he made that statement and disappeared into the back area of hidden managers. He also spent more time in the back room than talking with me.
Bottom line for those of you concerned about issues at delivery. The standard line we were given was "the SC will take care of that for you". There are plenty of threads here for people saying Tesla will make that right. So I'm hear to say that might not be the case. Now you are denying repairs expecting owners to just deal with it. That's probably the fastest way to make one time only owners. My guess is with the number of model 3's that have issues due to rushed production volumes, the issues are now becoming expensive repairs as a whole and Tesla is now denying some "repairs".
In hindsight, delivery inspection felt like the used care salesman that will say anything to make the sale...and once the sale is made...just deal with it. Both unfortunate and unexpected but deep down I had a feeling "the SC will take care of that for you" was just too good to be true. I found that to be the case today.