Greetings from Toronto, Canada !
My first post and, unfortunately, not a happy one - for the last 3 months I am in constant conversations with Tesla Billing, Legal, Customer Service and it is getting nowhere. Here is the story:
I returned my Model S lease at the beginning of August (lease was up on August 12). Received confirmation that vehicle was returned and I will not be charged any more payments.
Than, August 12th my account gets debited for another Model S lease payment - I called Tesla and they said oh, sorry, account was not closed and I should receive refund. All good, I realize I returned close to my next payment due.
At the end of August I took over lease for Model X and, with some bumps, took possession of MX on August 27th.
On September 12, I get charged for my Model S again - vehicle was returned over a month ago. Not only I did not receive refund for the first payment, I get charged again. Emails back and forth, 5 to 7 calls and I finally get confirmation that my Model S account was closed and I should receive refund for my 2 extra payments for Model S. I have e-mail proof of this.
In the meanwhile, on September 26 my account gets debited for amount that is 150$ more than MX lease payments. I call Tesla billing again and was promised a call back after investigation is complete. Never received the call. Instead, I get statement that my account is passed due for some crazy amount. Called again and after over an hour on the phone was told that I am responsible for lease transfer fees and credit processing fee. Contract clearly stated that other party was covering all these fees and not me (this was lease take-over). I asked for Supervisor, but she left for the day so I left her voicemail. Never received call back so I called back couple days later and asked for that supervisor right away. She was nice and said that she will put all payments on hold till this is resolved, but this needs to be escalated to another department. She had no clue why I was charged 150$ the first time but assured me this will be addressed.
Last week I finally received refund for my 2 extra Model S payments and thought this saga is coming to the end. Not so...
Last Monday I started receiving daily automated calls from Tesla billing. Note, not a person, but robot calling and telling me to call back. I did not have time and finally called back yesterday. Lady on the phone could not figure out why I was called and said my account is still under investigation and awaiting corporate decision. Well, OK, nothing I can do and as long as I do not get charged additional payments I never agreed to, I am OK. Well, that is for Model X.
Now, this is what brought me here - last night I received bill in the mail for Model S notifying me that payment will be taken on November 12. I called Tesla and lady said my Model S account was reactivated and I owe Tesla "end of lease" payment for Model S. Nowhere I see or heard about it. I got really pissed and asked for Supervisor, she was not available. Asked for lady at legal I dealt with - not available. Finally, some lady took the call saying she is Supervisor, looked into my account and started talking about 2 months refund that I am waiting for. This was after over an hour on the phone for completely different topic. I got really upset and hang up. Tesla hadoffice personal does not seem to care about customers and seems like one hand does not know what the other hand is doing - I am going in circles.
Any actual senior manager contact at Tesla would help.
Thanks in advance and sorry for the long post.