Submitted by JMobs on Fri, 2019-05-17 19:35
So, I got my new Model 3 Long Range Dual Motor on 4 May 2019. Been wanting a Tesla for years. Not a reservation holder and went on several test drives of Model S; never Model 3 until recently. Got a call about 1 week prior to be taking delivery asking if I wanted to go on a test drive by an inside sales advisor. Sure, why not. After driving the Model 3, I had to have it. Talked with the inside sales rep several days to see if I could find a "deal" on an inventory Model 3. Found a black one with a significant adjustment but took too long to make up my mind and when I decided it was gone. Day later, found a Midnight Silver Metallic with an even better price adjustment (including autopilot) and jumped on it. Had delivery scheduled for that Saturday and thought I was going to show up to a used and abused floor model. Had on 3 miles and was flawless except a paint scratch on the lower driver's side rear quarter panel and missing front and rear mid under panels (found this out the hard way day 2 of ownership). Was assured the paint would be taken care of and all I had to do was schedule an appointment. Never got a due bill or any other paperwork after signing other than temp registration. After day two when the rear under panel fell down, I had a hundred thoughts of I should've just ordered one instead of get a new one with price adjustment...now I see why they have price adjustments. Was able to fix the under panel with three screws and noticed to missing under panels. Scheduled a service for everything in the app and was sure I was going to be charged for everything. Show up today, they greeted me by first name as I drove into the service bay. Said body shop would pick up today and they would install under panels when it came back. They had a Model S 85 waiting for me as a loaner. So far, customer service has been OUTSTANDING! I'm impressed thus far.