Submitted by jennifermontgomery84 on Sat, 2019-06-15 11:53
Recently I was at a Supercharger that had an issue with one of the chargers.
When I attempted to charge using the 4A charger my 3 would not charge. A few days prior to that the Denver Service Center had replaced the charger, so I was confident that it was not an issue with my car. Upon switching to the 4B charger the problem was resolved. I called the Roadside Assistance number and reported the issue. The Representative was very professional and courteous.
After the call ended I saw another 3 attempting to use the same charger. I had to inform the driver of the issue. If I had not been there the driver would not have known and may have been left without any juice/power in the battery pack when he/she went back to the car.
For times like those the red light on the top of malfunctioning individual Superchargers should turn off as an indicator to drivers before they pull up to them. That way they would know to switch letters and/or numbers and/or choose a different Supercharger location if possible.