I am not sure I know another method to express my opinion of the Tesla team other than this forum to see if anyone else has similar issues or any ideas on how to solve the issues that I am experiencing.
I am reservation number 137 of the standard X (not Sig) and reserved the car within 5 minutes of the release to the public, outside their event the night before of its launch. This was 4 years ago now. Prior to the release of the X, I purchased a Signature S and waiting 3+ years for that one.
As I am sure many, if not all, of you have experienced, this company is young and hasn't matured to a true customer service automobile company. While waiting for the S to arrive, we never knew anything about when or what we would receive until the car would actually show up. At that time, I was impressed beyond believe with its ability and the car as a whole and still express my happiness of it. I have owned many cars in this price range and beyond and this is my favorite to date.
With all that being said, I truly believed my experience with the X would be better. I thought they would get their stuff together.....nope. The ordering process was the worst experience with nobody knowing anything about the car when I would call or go into the store. "What is in between the rear seats if I go with the 6 seater?" My answer was....I don't know or have the ability to find out. "Ok, what color gray is it going to be for the X....is it the same as the S?" Their answer....I don't know and don't have a way of finding out. This went on and on, so I ordered blind as always wishing for the best. About 4 weeks later, I go onto my tesla account and see I have been issued a VIN. Well that must mean I am in production like the S.....nope. I call corporate and they told me to wait for my delivery expert to contact me. Waited a couple weeks....nothing. So I took it upon myself to call my Costa Mesa location to find out if I have one...nope. I call back corporate a week later and they said I have one and to call Costa Mesa. I did so, and they couldn't find one for me. The next day I go to my tesla again and see I was assigned one....well thanks for telling me. I am told to get the leasing done....I do that with very little success with decent rates and was told to self-finance or go to a bank of my choice. I do that and get my loan in place. Now, my loan is due to expire in 1 month and they have no clue as to when my car will start or end production. Maybe 6 months, maybe 3 weeks....they said we just dont know. They say "I don't have the ability to find out." Ok, well I am currently climbing the ladder until someone over there actually has the "ability" to tell me if I am coming in 3 weeks or 6 months. Do I sell my current car now....do I turn my car in at lease end....do I purchase a car between now and when the X comes....do I cancel the car......
Any ideas out there or similar experiences? I was thinking about the press because I have connections with a large newspaper....but didn't know if that was appropriate.