Submitted by amodaff on Fri, 2016-12-16 18:24
The Good: I came away with a brand new charger & cord, gratis.
The Bad: The reason was that during the servicing they had lost my charger and didn't notice. Fortunately I checked the lower trunk before leaving on a 140 mile journey and discovered the charger was missing. If I hadn't done that I would have been up the proverbial creek, as there are no superchargers within 120 miles of home.
The Ugly: After receiving the new Charger from them, I thought I'd better check and make sure all three plugs were present before leaving. Only two of them were, which brought forth more apologies and eventually a third plug.
Seems like pretty basic errors - doesn't exactly inspire confidence about the quality of servicing one receives for these (rather expensive) yearly checkups. On the other hand, I'm pleased about having a new charger & cord. Not sure how to balance it all out .........