Submitted by markcohen on Wed, 2017-10-11 04:17
I placed an order for a new Model X that was in inventory in the factory last Thursday. Other than a confirmation email from Tesla and a welcome to the family email from the local sales office I have gotten nothing official from Tesla. I filled in all the forms on the website when I placed the order. The sales team gave me a vague expectthe care in 2-5 weeks and after I asked a few times and several days sent an email with their offer for my trade.
That’s it. MyTesla has no status or outlook on delivery. Just a vague statement that the next step is that I will be contacted to arrange payment and delivery with no guidance as to when this might happen. The sales office told me that a delivery specialist was looking into an outlook and would get back to me it that was several days ago and.... you guessed it. Nothing.
Is this normal? I don’t want to be a pain or a pest but I would like some confirmation and status that indicates that something is happening. Perhaps amazon has spoiled me but that is what I have come to expect - even from MUCH lower value purchases.