Submitted by mmle1997 on Thu, 2017-12-21 13:32
During the delivery, we found a scratch on the front bumper so I was scheduled to have it fix today. I have no complaint with the car and its technology. What is really disappointing is Tesla's customer service.
On the way to the service center today, a small rock chip hit the car which left a tiny mark on the hood. I ask the technician if they can buff that area a little while repainting the front bumper. The answer is "No we don't do that". It is not a big deal so much but that is not really the answer you would expect for a luxury car company that you have just bought $100k car.
The car has to be there for 5 days so we was given a loaner. What was disconcerting is the loaner car is old and dirty. The car has about 32k miles on it and scratch everywhere. It was not even the same model that I have bought. All other car companies I have deal with even Toyota has better loaner than this one. The first thing come out of the mouth of my 7 year old when he opens the car door is "this car is dirty" I tried to change the loaner but they said there was no car left. What's the heck? the appointment was at 9am and there was plenty other Tesla car parking where the loaner car was.
It is one thing to attract customers to buy Tesla car with good technology and reliability but good customer service is what keeps customer to come back. I was considering to upgrade my other car to model X but after this experience I am reconsidering it.
Tesla is really behind other company in that department!!!