My first post on the Tesla forums and it is unfortunately to complain.
I’ve been a lurker in the forums for a number of years. Tesla has always been a dream car for me that I never thought I would own. Last week my dream came true.
I purchased a secondhand 2015 Model S 70 with 49k miles with autopilot. Every morning when I wake up I still can’t believe it’s in my driveway!
I want to be able to use the Tesla app to turn on the climate control and battery warmer before I get in the shower. After a bit of research I determined to use the app I would need to have Tesla transfer the ownership of the vehicle into my Tesla account. I contacted support via telephone on Dec 22nd. I followed up shortly after with the email to customer support with all of the supporting documentation to transfer ownership. The agent on the phone said it would take 3 business days.
Fast forward to today (4 business days later). I still have not received an email response and logging into my Tesla account does not show my vehicle.
I contacted support again this evening and was told that it may take up to 30 days to transfer ownership. Has anyone else been quoted this length of time? It seems outrageous to me that it would take that long.
It is the only thing left to complete my dream car purchase.
I hope someone at Tesla is reading this, as I am really bummed out about the length of time.