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Homelink - Post delivery install

Homelink - Post delivery install

Hello All,

Like many of you who have had your M3's delivered post 5/31/19, there's no Homelink. For those of you who shelled out the extra $300 and had it installed after delivery, what was the installation process like? How long does it take? What part of the new car does the service technician tear into? It's seems like the module is a simple "plug into harness" mode, but where does it go? I ask these questions in advance of a "mobile service" appointment I have next Monday, July 8th. I'm also wondering how long I will have to "hang around". Thanks for sharing your experience!

jebinc | 30 juin 2019

Anyone?

ewxlt66 | 30 juin 2019

Good question, I'm eager to know too.

jebinc | 30 juin 2019

Wow, crickets here also? Posted a similar question on another forum and result was the same - one other soul looking for the same information... Perhaps the three of us are the only suckers to pay $300 for Homelink….

Magic 8 Ball | 30 juin 2019

Yes, despite a tiny portion of folks proclaiming that not including homelink will be the death of TESLA reality shows it to be a meh.

Patience grasshopper you will get your answer or you will have the honor of providing the answer to others.

Have a nice day.

Lil Sebastian | 30 juin 2019

My appointment for homelink installation is this Friday the 5th. Will chime in after that if no one else has.

Lil Sebastian | 30 juin 2019

My service is at a service center not mobile service though

fuentejose | 30 juin 2019

Can be done via mobile service or at the shop, depending on availability, it entails partial front bumper removal and a quick software update by the tech. Someone in reddit posted pictures on the process for them a while back , straightforward and no issues.

stebo1 | 30 juin 2019

I have had the Homelink installed. It was the first install ever done by my install guy but he figured it out. It’s a combo of hardware and software. They will jack your car up, take both front wheels off to go to trim, remove the front bumper cover, and there is a little slot that the part screws into. The wiring is right there and just plugs in. They pushed new software to me prior to the install and then activated the Homelink after somehow. The guy had some trouble getting it to activate but opened a ticket and it worked within the next 24 hours. They were at my house for a couple of hours. I had two guys because one was in training. Interesting note about mobile service - they now work 3.5 days a week and then the van goes to someone else for the other 3.5 days so that the tools are being used 7 days a week. Prior to mobile service, my guy worked at the service center and usually was able to work on 3-5 cars a day; with mobile service he is able to work on 5-7. He picks up the van on the transition day with all parts and tools needed for the week’s jobs and keeps it until the end of his 3.5 day shift.

As for the finance part about Homelink being installed after the fact, I just don’t see how it’s a money maker. It’s maybe a break even proposition for Tesla. I can’t imagine there being much profit in sending this to the service center, getting it to a mobile ranger, having them spend 2 hours on the car, etc. I suppose the savings is with the thousands of cars that do not get the Homelink at the factory. If you don’t have a garage, you don’t need it so I can see the case for making it an add on; but you should be able to add it in the cart so it’s delivered with the car.

Regardless, it was a painless experience and I love my Homelink. Works great for auto Open but auto close doesn’t work at all. Definitely work $300 bucks to not have to fiddle with a clicker or mess up my visor over time.

jebinc | 30 juin 2019

^^^
"...remove the front bumper..." Oh my... seems like a recipe for scratches and rattles... Having second thoughts about this. Bumper covers are usually held by plastic inserts that often break or weaken if reused. Not sure I want some newbie man/woman-handling my bumper and such... :-(

Anyone else have an experience to report - hopefully one not as invasive? I was hoping it was just a reach under and plug it in, then load software and configure type of thing - rather than a body shop like visit in your driveway... Where to they place the pristine bumper while they do the work? On the ground? Geeezzzzz.

syclone | 1 juillet 2019

Sounds to me like Tesla made a mistake by not leaving the hardware for Homelink in the car. They could have charged the same $300.00 to turn it on. I agree with Stebo1 that this can't possibly be a money maker as it is set up now. That being said, I think it's a questionable omission. Cars that are less than 1/2 the price of Tesla come with standard Homelink.

stebo1 | 1 juillet 2019

Evidently Homelink charges a license for the part whether you are using it or not, thus the rationale for only installing when needed. There are people all over the world getting these cars now, maybe the data doesn’t support leaving it as standard until they have a US factory, a Chinese one, a German one, etc. I think the solution is to offer as an add on at purchase and have service center install prior to delivery.

As for pulling the bumper cover off, it’s a piece of plastic and if you think laying it on the ground is going to hurt it than I hope you don’t drive on highways! There is dirt and stuff flying all over your bumper cover every time you drive. The guy that installed mine has been working for Tesla for 6 years. The guy he was training went to Tesla Ranger school in Washington and is now doing an apprenticeship. He has to log 500+ hours with a master tech before he can even test to be a certified mobile ranger. Tesla is rigorous as hell with their training, I would not worry about them removing a plastic piece of trim and reinstalling it. They have an entire garage in their van - probably $100K worth of equipment in the van that my guy had.

terminator9 | 1 juillet 2019

Cars that are 1/4 the cost, come with a solid roof, why did I get a glass! :)

Magic 8 Ball | 1 juillet 2019

Resting the bottom of the bumper on the ground, oh the horror!

I bet the surgeon working on your car doesn't even scrub before laying hands on it either, just unexcusable.

Magic 8 Ball | 1 juillet 2019

Some people have carpeted work spaces for the mobile tech to work in, just sayn'.

Lil Sebastian | 11 juillet 2019

Service center is about an hour away, appointment was about 2 hours long. As previously stated, involved removing front bumper and performing software reconfiguration or reload to recognize the module. I followed the on screen instructions at home and it has worked great. I notice if I summon out of the garage it intelligently skips the auto close. Works great, I love having it.

vmulla | 12 juillet 2019

Good info. Thank you.

Atoms | 12 juillet 2019

Homelink absolutely sucks as a communication standard. It is much more unreliable than one would desire. 10% of the time it does not open or close the garage from outside. Also it is US based, China probably has something which actually works.

vmulla | 12 juillet 2019

@Atoms,
It was probably the best when it was introduced, no point judging an older standard against current offerings.
It is quite popular as it works with older garage door openers.

lbowroom | 13 juillet 2019

Atoms. As an opener, homelink has a signal as good or better than the remotes that it emulates. That's all it does, emulate the remote. I suspect you have a problem with the opener itself as mine has been 100% accurate.

vmulla | 13 juillet 2019

I have the same experience as @lbowroom, I've been quite happy with the option.

Magic 8 Ball | 13 juillet 2019

@Atoms

Check to see if your garage door light bulb is causing interference or if you have noisy LED lights on nearby. Maybe your light is on 90% of the time you try to use it?

"LED lights have drivers inside the bulbs, which produce a field that interferes with the garage door — preventing the door from opening. Garage doors operate using frequencies between 28 and 360 MHz. Because these two devices use frequencies that intersect, they can interfere with each other."

FRYMY | 1 décembre 2019

Are there settings for Homelink? I understand it can automatically open your garage door as you approach but can it be set up to only open when a button is pushed?

raqball | 1 décembre 2019

Yes there are settings. You can't turn auto open / close on or off and set the distance that these activate. If they are turned off then you'd tap the home icon to open or close..

raqball | 1 décembre 2019

*You CAN turn off auto open / close

pso_mat2019 | 14 Janvier 2020

I ordered Homelink on Jan 6th. I haven't heard anything from the Service Department. No appointment yet. Wonder how long it is going to take them to contact me.

apodbdrs | 14 Janvier 2020

@pso_mat2019, it took like six weeks for mine, but I ended up contacting Tesla via the appointment app and giving them the order number. They scheduled Mobile Service and day or so later he came out and installed the unit and programmed it. The home link works great on my garage door and gate.

pso_mat2019 | 14 Janvier 2020

Thanks @apodbdrs! I just called and found that the unit already shipped to the service center on Jan 9th. I made an appointment on Jan 24th. Looking forward. :)

RayNLA | 15 Janvier 2020

@pso
Just make an appointment to have it installed. Its at the service center by now. They are just too busy to call.

GrumpyinAZ | 16 Janvier 2020

I had Homelink installed by a mobile technician. He did take trim pieces in the frunk apart, but did not take the bumper off. Curiously, he found a unit that had been installed at the factory, but did not work. The installation process took about an hour. Tesla pushed an update out to my car about two days before the technician came, and it took him another half hour to install and set up the software. Works flawlessly with my garage door opener. In summary, no biggie really, and i got to see some of the hardware hidden by the panels.

lmorda2 | 8 février 2020

Bought mine online first week of January. Got an email saying my service center would contact me when they received it. Waited three weeks, never got one, so I scheduled service through the app. That worked and a mobile technician come to my house. Took out the cover of the frunk and bolted in device. He said sometimes it can take 24 hours for the Tesla to recognize it. I waited until the next day and didn't see the homelink icon yet so I texted him. He said to do a software reset which I did and now I've got the homelink icon. Going to go through the steps to sync to my opener now

richardofenglewood | 8 février 2020

I had my Homelink installed in my M3 a couple of months ago. The purchase was linked to the Sarasota, FL service center (about 30 mi away), but the mobile tech was dispatched from the Naples service center, which is about 100 miles (and 2 hours) away! The install was seemingly needlessly complex: front bumper cover/trim/frunk panel, and right front fender liner removed to install the transmitter. The wiring harness is already present. Software upgrade was another 20 minutes. Surely, this can't be a moneymaker for Tesla! All was performed competently, and the unit works well.

lmorda2 | 8 février 2020

Quick update, after about half an hour of googling my garage door opener type, etc. I was able to sync the homelink. But uh it's not working nearly as well as I thought it would, I have to hit the open button on my screen twice with some magical number time delay between the taps for it to work... haven't tried auto open when I arrive yet. I am very glad I don't need my garage door opener anymore but a little surprised at the difficulty in install and actually using it.. I have a Model 3 standard partial premium

p-a | 13 février 2020

Ordered early Jan, heard nothing for a month and local Service Center was never answering the phone. I scheduled an appointment through the app - Mobile Service was confirmed and I had it installed today. The tech was really quick about it, took off the frunk cover and loosened the front bumper on one side to get enough space to put the module in place - all done in under an hour followed by a 15 min FW update - works like a charm. I have an old Genie opener that was using a remote with DIP-switches (fixed code) - before doing the Tesla install I added an external rolling code receiver for better security - don't know if the original remote protocol would have worked with HomeLink.

darck1971 | 18 février 2020

I also ordered and then never heard anything... So I just scheduled an appointment at my local service center through the app (couldn't get anybody on the phone). I've got an appointment for 2/24/2020 so I'll update after that.

jacksmetal | 31 mars 2020

I was disappointed with not having it in the car when purchased (2-20)....last three cars I have purchased had it and we like it a lot...not 300 bucks worth though. I put my remote in the side bin...clipped up top and inside its easy to get to and not too ugly.

J

thardy8 | 31 mars 2020

I'm not at all satisfied with the lack of Homelink coming standard with a $50+k automobile, and the salesman and available literature does not make this fact evident. If I had know this in advance, I could have arranged to have the install done before delivery, rather than having to schedule an install after the fact. At any rate, I ponied up the $300, received the necessary part in the mail, and now am unable to travel to the nearest service center to complete the install due to mandatory travel restrictions. Yeah, I get it, "first world problem".

Joshan | 31 mars 2020

you really come off as a self entitled prick...

Magic 8 Ball | 31 mars 2020

@thardy8 I am happy it no longer comes standard and happy that some do not have to pay $300 for a piece of hardware they will not use. I wonder how many actually want Homelink? My guess is a small percentage so why should everyone else pay for something only a few want?

Hindsight is always 20/20 that is why it is important to do a lot of research before making a major purchase.

Yup, FWP.

davesmyers1 | 31 mars 2020

I had the Homelink module installed on February 18, 2020. The technician came to my house exactly at the beginning of the 2 hr window set up for my appointment. He took off the frunk cover so he could get to fasteners to loosen the front bumper. He showed me that there is a radiator under the frunk which is used to cool the battery as necessary. The radiator was rectangular in shape perhaps 12" by 16" and about 2" thick with no visible cooling fins. After loosening the fasteners the front bumper tipped down a little and he was able to squeeze his hand into the gap on the top side of the bumper to attach the Homelink device. After reassembly, he made sure it worked properly with my garage opener. Another item of interest, he told never to push too hard on the little circular covers over the radar ports. He said they were held on by adhesive and one would have to remove the bumper reseat them.

thardy8 | 2 avril 2020

Joshan: Is that you, Elon?

Marino Model 3 | 5 avril 2020

How do I know if my M3 already has HOMELINK ? Is there a way to check? I purchased mine in April 2019

jean1harris | 5 avril 2020

We ordered Homelink before delivery. The service tech made an appt about a month after delivery. Came to our home on time and in a professional manner installed it and taught us how to use it. Programmed our garage door to open and close as we approach or leave -- hands free. We are well pleased. Most cars these days come standard with it. If Tesla has to cut corners to offer the M3 at their chosen price point, the Homelink is a good sacrifice. Anything but the quality of the car itself. Ours now has nearly 8k miles on it in 6 months use and it is a dream car. Been driving since I was 14 and that was Many years ago. Have owned many vehicles of varied types, sizes, price points and manufactures.. Never have I had such fun driving (except when I was 14). This is Jean's husband of 52 years, Steve, writing this.

RayNLA | 8 avril 2020

SR+ owner here and I didn’t mind paying the $300.00 for Homelink 6 months ago. Fast forward to today and Tesla is hard at work, helping save lives free of charge.
Much appreciated Elon!