Forums

Super chargers not working on for. Turnpike

Super chargers not working on for. Turnpike

There are 2 supercharger not working at Turkey Lake rest area. The first two.

mbp11 | 12 novembre 2019

How to report supercharger problems
Submitted by mbp11 on December 13, 2018
I live in the San Francisco Bay Area and occasionally I have pulled into a supercharger station and backed in to charge, only to find out that the charger was not working. So that is why the stall is empty! In the past I have tried to call the Tesla help and service line to report it, but sometimes I cannot get through.

I recently found out from Tesla support that the best way to report an issue or express concerns regarding a Supercharger station or request maintenance on a current Supercharger station, email the Supercharger specialists at:

Supercharger@teslamotors.com

If you find that a station is not working or out of service, do your fellow Tesla owners a favor and report it in a timely fashion!

Mike P

mbp11 | 12 novembre 2019

I also take a picture of the charger in question with its designation, i.e., 1b, 5 b.

I also forward the photos and messages to ServicehelpNA@tesla.com.

I have found that they fix them very quickly