"Tess" (2016 90D) joined our family today. We purchased her from Tesla out of their used inventory and I thought I'd give some pros and cons of the experience.
1) The used inventory had a great selection and we were able to choose the color (titanium, tan interior) and options (90D, subzero, clean history, etc.) that were important to us.
2) Communication was OK with our assigned sales person, and hi-res pictures arrived quickly.
3) There were two small rock chips and one parking lot door ding that I found. Otherwise, the car looks great and had been detailed.
4) The service people did a software update and helped get us set with the apps, etc.
5) Tess has 28K miles on her and so comes with a 4-year, 50K-mile, bumper-to-bumper warranty. (Any car under 50K miles gets the 4-year/50K mile warranty. Above 50K, they get a warranty for 2-years or when they get to 100K miles.)
6) She is beautiful and a joy to drive! Given the acceleration, I am glad we no longer have teenagers in the house.
1) We were given a date for pick up that did not have a lot of flex in it. This is a problem for people who have jobs.
2) The amount due changed from yesterday, to this morning, to when we picked up the car this afternoon.
3) Though Tesla gave us a CARFAX report, they did not want to give us information about the car's service history. I finally sat down with a service rep who told me about the repairs Tesla did this calendar year. He claimed a system upgrade prevented him from seeing anything earlier. TESLA: You should tell people the service history of the vehicles they are buying.
4) We could not take the car for a test drive. The salesperson drove it with us in it and we noticed no problems. TESLA: Really? $50K+ for a car and you don't let people test drive it?
5) The sales and support people were OK but as a 60-year-old, I don't do the Hipster groove. TESLA: More age spread and some women in sales and service would be a plus.
Overall, I'm happy we bought the car from Tesla. The price was less than KBB and NADA said average private sale price would be, plus private sales don't give a warranty. Tesla could have be much more open and forthcoming with information about the vehicle's history and a visual inspection is insufficient in this price range.
Happy (dual) motoring,