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Premium connectivity ending dec 31 2019

Premium connectivity ending dec 31 2019

I have a CPO model x that was originally manufactured August 2017 but now see a message on the screen that says premium connectivity expiring december 31 2019. However as per Tesla faqs teslas rolled out before june 30 2018 should have premium connectivity for life. Why am i seeing this message about expiry of premium connectivity ? Any ideas ?

karthikmnews | 29 décembre 2019

Please share any similar experiences

jimglas | 29 décembre 2019

call tesla

karthikmnews | 29 décembre 2019

Do I contact the local Tesla service center for this question or Tesla customer support directly ? Do you know which option to chose if contacting Tesla directly ? Thanks in advance