My wife and I picked up my daughter and her boyfriend at SFO the morning of December 23rd for a Christmas visit. After the airport we're hungry so we stop at a restaurant in San Mateo, close to the airport. We had all our luggage in the back (seats up) and before closing the doors, I said to my daughter and BF, "put your backbacks (with laptops, keys & other important stuff) in the frunk, I don't want to attract thieves." We eat, I go to pay and I hear a horn going off. I turn around and see the yellow lights on our Tesla flashing and I let out a loud "SH*T!!" and bolted out of the restaurant yelling loudly at thugs that were at our car. By the time I get halfway to the car they are jumping in and speeding off. They got three of our 4 pieces of luggage and a lot of worthless stuff (clothes and toiletries) and we got two busted out windows (see video below).
I called 9-1-1 and the local police showed up about 5 minutes later to take our report. I told them I have Sentry Mode and they asked for the USB stick. I sat in the cruiser while the officer brought up the videos on his laptop and I pointed him in the right direction for the files. Bingo! We found the make, model and license of the car along with video of the guy in the act! So the officer radios dispatch the description of the perp, car and runs the plates. We wait for the information to come back...Fook, the plates come back stolen.
Having a 2-hour drive home, I couldn't drive the car with the windows completely out, so we found a SC nearby in Burlingame. Thank goodness for Ashleigh at the Burlingame SC. She didn't make any promises but checked with mobile service to see if they would 1) have the parts, and 2) be coming to the SC site that day. On both accounts they did/were. It was 11:30 am and she said it could be done by 4:00 pm. Awesome! And Ashleigh/Tesla gave us some Uber credits so we didn't have to wait at the SC all afternoon. So we took advantage of that and went shopping to replace the clothes & toiletries; they were even kind enough to store our one remaining piece of luggage while we shopped so we didn't have to haul it around with us.
It's a sucky way to start the holidays but Ashleigh's and Tesla's customer service turned lemons into lemonade. Thank you!
Now, to buy those Drop Locks!
https://youtu.be/k5_N6swty1U (start at the :49 mark)