Submitted by euroguyinbayarea on Thu, 2020-01-16 08:18
Model S tries to install downloaded firmware update every night and progress bar stalls at 10% consistently. I need to reset the touchscreen each morning to be able to drive. Brought car to the shop and was told it is a failing SD drive (apparently the firmware gets loaded on that) and needs the whole infotainment MCU replaces at a cost of ~$2.5K!
Told them I would be ok to no longer receive firmware updates as it is a 2013 model (no autopilot features) so they just need to avoid the daily install of the new version so it doesn’t need a daily reset. They said they cannot do this. The written message basically suggest the extent of their diagnostics is that they inserted a new SD card in the reader and it didn’t work with that either.
1. You need to do more detailed diagnostics than just staying ‘its probably the SD reader’
2. It’s a sign of bad non-modular hardware design that you cannot replace part of a full infotainment system
3. It’s a sign of bad UI software design that you cannot have a simple ‘abort’ button on a firmware install. My $700 phone has that but apparently a $100k car does not
So far I have not approved the repair.
Anyone experienced a similar issue?