Just wondering if anyone has every had a problem like this following an installation. We had a complete solar system installed alongside two power walls 2. The house is only a few months old, and our electricity supplier has installed the latest meter so should be no problems there.
First issue was that on the first night we used it the Tesla app showed us generating spikes of solar power at times of day it was dark (e.g. 10pm, then midnight, then 2am -we live in a pretty sunny part of Australia but even that has its limits). Within two days the app could no longer connect to the system, and the batteries flash green slowly, which according to the manual seems to be a sign they are not connected to the system.
Not an expert at reading the box, but our invertor seems to suggest we produce a pretty constant rate of power during the day (about 12 -15 kWh at the height of the day, so cannot imagine it's an issue with that either)
Sadly getting the installers back out to fix the system is not an option at this time, the company we contracted with was a national firm who used a local sub-contractor (from a pretty large local firm), who managed to cause pretty significant property damage (something it appears after talking to people in our community they have a history of doing), and denied it was them until presented with CCTV footage of their tradies causing the damage and doing a pretty poor attempt to cover it up.
The firm we contracted with uses various local sub-contractors but has given us the option of using the firm that caused the damage to our property to get the system inspected or no-one else. We are currently pursuing our Consumers rights over this... but that doesn't get the system working. We have also investigated getting another firm out to inspect and fix the system, but most reputable firms seem to have the reaction that they are hesitant to try and fix someone else installation (which I do understand)
Any advise from someone who's seen a similar problem, and maybe found a solution, would be much appreciated.
Thanks In Advance