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"Authorized" repairs around Madison WI?

"Authorized" repairs around Madison WI?

I have been reading some of the threads about insurance nightmares related to repairs so I called my insurer (Liberty Mutual) to ask questions about repairs. They couldn't tell me who is an authorized center and said I would need to file a claim to speak with a claims adjuster. I don't need work done but I want to make sure I have the right insurer for down the road. Has anyone had work done around the Madison area? Also, is it true that Tesla has to inspect the repair facility in order for it to be authorized and must show such documentation at that repair shop?