If you've gotten your car, how does the whole process work?

If you've gotten your car, how does the whole process work?

For all those that have taken delivery, and especially those that have done the "delivery as it rolls off the assembly line without you actaully getting the car" program, how does the whole process work.

Let's start at the first paperwork signed, your deposit is non-refundable and your My Tesla status is your car is being built.
I understand you get your ViN when the DS calls you. Is this correct?
What are the steps from here?
When does Tesla expect the purchase to be fully funded?
Are the keys normally handed to you when you hand them a cashier's check or do the wire?
Has anyone paid for their car as it rolls off the line (so presumably Tesla can book the revenue) and not received it? How do you feel about that type of transaction?

Thanks in advance to those that have taken delivery to taking time to educate those of us in waiting.

space09 | 14 décembre 2012

What state are you in? Delivery process is state dependent due to arcane dealer laws. For instance, in Texas, you can't currently have a Delivery Specialist onsite when you receive the car.

lolachampcar | 14 décembre 2012

My interest are more along the line of business issues and not the DS' introduction to the car itself.

s_curve | 14 décembre 2012

@lolachampcar - I believe for most of us, after you've validated and submitted your reservation, you wont be contacted again until your vehicle is successfully passed all final production tests and meets TM's seal of approval. If it fails any aspect of that test, it goes back to the factory for re-evaluation. The next communication to you will be an email telling you your delivery window is near and they will poll you as to whether you want to pick it up at the factory or have it delivered, whether or not you are trading in a vehicle, and whether or not you want a front license plate frame installed. A few days to a week before the opening of your delivery window (if all is clean-and-green), your DS will contact you with a VIN and present you with delivery options. You agree on a date and time for your big day.

While you are waiting on your car to be completed, if you wish to make any additional payments to TM, they can provide you their account information with Wells Fargo that will allow wire transfers or EFT's. They can also give you a mailing address if you'd rather send a check. If you go that route, they will also send you an updated copy of your bill of sale reflecting the new balance. They make that info available to the DS so that they know how much is remaining when they deliver the car. They will expect full payment on the car when its delivered. I believe everyone has been doing that with a check. Don't look for them to accept a credit card. Upon delivery, you should also get your title info, an overview of the car and its operation, and temporary tags. If don't know of anyone who ordered the optional HPWC for their garage that actually had that show up before the car. I understand, those devices didn't get 'sanctioned' by Telsa until just this month. If you need your VIN in advance to do things like complete your loan, update your insurance, etc., I found my DS extremely helpful in terms of working with the factory to track that info down for me, eventhough I had not received the car yet. I think TM is pushing hard to not only exceed their production targets but also to make sure their reservation holders have high levels of customer satisfaction. I'm sure there are exceptions out there but my experience has been very good.

Best of luck!

Brian H | 14 décembre 2012

To specifically address the "keys", question, the delivery driver has them and turns them over with the car.

Volker.Berlin | 15 décembre 2012

Funny that you are still mailing or handing checks in the US. I wrote my last check, like, 15 years ago? It's all cash or cards over here in Europe, and not necessarily credit cards. Bank cards ("EC" as in Euro cash) can be used for "instant wire transfer" at practically every shop, even at the kiosk on the corner, and they are used for all kinds of amounts. EC cards are usually free for the customer as well as for the accepting dealer, in contrast to credit cards that are quite expensive for the dealer (like 2% of the amount payable, but dealers are obliged to offer the same prices regardless of whether the customers pays cash or cc).

Geoff2013 | 3 janvier 2013

@s_curve - Thanks for the write up. I received my final "time to build" email and am glad to understand the process.

MB3 | 3 janvier 2013

VB. I'm in Europe now and find it impossible to get by on credit cards. I was nearly stranded at the subway because none of the machines accepted any of my three cards and also wouldn't accept a 50 note.

Salman | 3 janvier 2013

@MB3, the kiosk probably only accepted "chip-and-pin" cards, which haven't yet caught on in the US. I had the same situation happen to me at a gas station, but most everywhere else I was able to use my magnetic-stripe card (this was in Italy).

MB3 | 3 janvier 2013

I think you may be right, but one was a debit card that does have a pin. I was hoping that would work.

Salman | 3 janvier 2013

@MB3, probably too late for you, since you're already there, but I heard some US banks will issue you a chip-and-pin card if you're planning to travel to Europe.

brijam | 3 janvier 2013

@MB3, debit cards with a pin /might/ work, and they might not. I was nearly stranded at a gas station in Romania when none of my five credit/debit cards worked, and they didn't accept USD. Fortunately an extremely kind Romanian customer exchanged money for me at the going rate and refused to take any kind of commission.

Your best bet is to use your credit card to pull cash out of an ATM. They tend to have the best exchange rates as well.

@Salman, I'll look into getting a chip and pin here in the states for my next trip to Europe, thanks for letting me know it is possible.

JackM | 8 janvier 2013

I took delivery on 12/12/12. The process was quite the experience. Paperwork was all via docusign and electronic, as was payment, no hassle at all. And Volker, my last paper check was in 1991.

In Mass, the dealership suit had not been resovled, so they had to use a 3rd party carrier and deliver it independent of any Tesla facility or employee, although Andrew was a huge help over the phone coordinating things.

On 12/12, a covered car carrier pulled up at my office, and i went out to meet it with a colleague. Enreque asked if i'd like to drive it off the truck. They shoved me through the window (2nd level, little clearance). Only issue is I thought it had a ramp rather than an elevator, so good thing my colleage was there. We unwrapped the car, 15 minute process, signed-off and that was it.

The S had depleted on the cross country trip, and had only 5 miles on it, not quite enough to get me home. Fortunately, a 99 restaurant across the street has a ChargePoint station, which i had signed up for, and that got me to 40 miles by end of day. I understand Robert's car (which was in front of mine on the carrier) had 9 miles, hope all went well.

Since then, I can find just about any excuse to drive it. The experience is far better than the anticaption.Just about everything has exceeded my expectations. Hope it will be the same for you.

trydesky | 8 janvier 2013

Thanks JackM for your details.

But, it doesn't make sense that it "depleted on the cross country trip". I thought it could sit at the airport and deplete about 1% a day.

Liz G | 8 janvier 2013

It will try your patience.