Submitted by Enoch_Root on Sun, 2012-12-23 11:44
Over the last month I have probably communicated with about 9 Tesla employees, including 3 product specialists over phone and email, 3 folks at a retail store, 2 delivery experience specialists in the field, one ownership experience staffer, and one which I think had a title of "inside delivery" or something separate from the group out on location delivering cars. Everyone was very nice and tried to be helpful, but I really got the sense that other than the in-store staff, I was as likely as not asking the wrong people for the info I needed.
I'd love to hear from folks which Tesla department was helpful for which particular set of questions or issues, so I can better direct my questions as they continue to come up through this purchase experience. It might also help make Tesla more efficient to have a breakdown of who to call for what issues, instead of having multiple employees bouncing questions around between departments and otherwise taking up time when it's not necessary.