Submitted by tesla on Mon, 2019-03-11 11:37
Short version: Once I fill out the 'Request Help' form should I get a ticket number in my email? Or am I supposed to trust them to resolve my issue and get back to me eventually?
I've owned my Tesla for three months (as of today!) and so far the only folks that respond to my contacts have been in Sales. And since the layoff announcements my sales person has stopped responding.
I fill out the form on my account page to 'Request Help' and never hear anything back from Tesla. Twice right after delivery asking if I could delay my AP Trial due to holiday travel and more recently trying to get my six months of promised SuperCharging properly added to my car. I wrote off the first set since I figured my chances were low but I'm now properly annoyed. So four forms filled out about two issues and zero replies. Is this typical?
(when i've tried chat it bounces with an all agents are busy, try later message)