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Randomly locking me out

Randomly locking me out

Has anyone experienced their TESLA ignoring the key fob/Phone-App/Telsa-support for hours before spontaneously coming back to life? - causes or fixes would be greatly appreciated - Service center is telling me that in the absence of them being able to find the fault, I should authorize (pay) them to issue me with new keys ($$) as this must be the cause as their garage mode always unlocks the car

murphyS90D | 30 mai 2019

Don't put your fob and cellphone in the same pocket. The cell transmitter will block the fob receiver.
Don't leave either fob close to the car when it is parked, that will drain the fob battery.
The phone app and Tesla support only have access if the car is connected to the AT&T cell network.