Submitted by omarsultan.ca.us on Mon, 2013-07-22 10:12
So, my MS was ready the week of July 15, unfortunately we ended up going on vacation that week and would not be back until the following Saturday. Because of this, I switched from picking it up in Fremont to getting it home delivered. I expected the first available delivery date to be the following Monday, but on a whim, I asked if they could deliver the MS on Sunday. Lo and behold, my MS was delivered yesterday by a nice man and his son--he normally takes cars to auto shows.
So, why am I long on TSLA? Well, outside of believing in the vision and the technology, two things became apparent:
1) TSLA gets that customer service is key to bridging any stumbles they have as they scale up
2) The fact that an employee was willing to burn 4 hrs of his Sunday to deliver my car speaks volumes about the dedication of TSLA employees--bear in mind, the guy was totally cool about things--very friendly and talkative--if he had any resentment about having to work on a weekend, he hid it really, really well.