Submitted by rela4722 on Tue, 2018-05-15 05:45
I have a 2013 Model S and it failed back in December around 70,000mi. The SC replaced the original battery with a "loaner" battery until they get a permanent replacement for it, which they said could take 1-2 months. It's now been 6 months and there is still no timeline on replacement, every time I call they say they same thing - they don't know when the new battery will be shipped but they are "working on it."
Looking at some other threads in the forum I see this has happened to a number of owners.
My question is - aren't warranty replacements legal obligations? How is it possible that Tesla can replace a failed component with a "loaner" component and not provide a permanent replacement within a reasonable amount of time?