Submitted by ellahsue on Sun, 2018-07-15 15:30
Today was the day I had been waiting for since April 1, 2016. My delivery was scheduled this morning in Marina del Rey. Got there early as we were so excited. They asked for the balance due before I was even shown the car. My almost 60,000 car had one of the worst paint jobs you can even imagine. First I found bubbles on the front hood, then more on one door, more on the trunk and then the biggest and most obvious problem with the paint was a silver dollar sized (maybe larger) spot on the hood near the windshield. I almost cried. They took the car to service to see what could be done. After waiting 45 minutes or so the manager came out and gave us our options. They wanted us to take the car and then send it off to a bodyshop at our convenience to have almost the entire car repainted. Only 1 panel was acceptable. I didn't take the car. Maybe if it only had 1 small bubble on 1 panel it would have been ok but this was really bad. So now they are going to find another car that matches my configuration. However, I was told I wouldn't be able to reject a 2nd car! What? Apparently there is no system to actually stop a car from being shipped due to quality.
I am so disappointed! My advice to you all picking up cars. In your excitement of the moment, be sure to check the car over carefully. Tesla should not be dumping inferior quality cars on us. I'll give them a little time to find an acceptable car and if not, it's over for me.