We picked up our car on the 31st of December. Even though we had a pick up appointment, it took 4 hours in the waiting room before we received. Here are the negatives:
There was no parking at the lot. We were told to drop one person off and circle until the car was picked up.
We were told if we switch our insurance with the liberty mutual reps who set up in the showroom, we would be out in 20 min, as that was the hold up. I have never had anything like this buying a new car. We went through the application and switch our car insurance to get our car.
Talk about bait and switch. This did not help us even a little. We were there 3 hours AFTER we signed up. During this time, nobody could give us any update.
The waiting room was like a canceled flight at the airport. Lots of chaos, different stories, and lots of frustratingly waiting. No food or water, people eating chicken wings from the Hooters next door. It was unlike anything I have ever seen.
We saw multiple customers walk off the street, and buy a car and then drive off. None had appointments. I guess since we were an "old sale" there was not as much priority.
Once we received the car it only had 30% batt and we had an hour + ride home. We were told to stop at a super charger. How hard would it be to give these with enough charge to get home? What a stressful feeling the first time driving an electric car.
Once home, we noticed a small dent in the car. We tried to get a real person, but kept being given a run around: Manager left company, he is out today, just bring to body shop.
Nobody called back, no answers to emails to multiple people.
When we went to submit state rebates, we realized they never gave us any paper work. We signed plenty, but we were not given a title or anything except a printout explaining the rebate steps.
Today is 2 weeks from trying to get our new car new and remove the dent. Nobody returns emails or calls.
Great car- horrible buying experience. I would expect more from carmax. Does Tesla even care after you sign and give money?