Submitted by bradford.white01 on Mon, 2019-01-28 12:37
I recently purchased a Model 3 (love the car) and registered on the Tesla web site. I was in the site, playing around with different options for Teslas and before I realized it I inadvertantly ordered another Tesla! Since there was no purchase confirmation "Are you sure you want to buy?" the order went through and $2,500 was taken from my credit card. There is no way to cancel on the site, so I had to spend time waiting for purchasing support to cancel over the phone. They cancelled, but told me that it could take up to a month to get my money back. The person on the phone told me that this happens very often. For such a tech savvy company, it would seem to me that these issues could be very easily fixed in the site:
-Put a button "Are You Sure you want to buy?"
-Add another button "Please Cancel Order"
-Automate the refund process.