Submitted by willkessinger on Fri, 2019-05-31 14:21
Early adopter - one of those idiots who sat on a waiting list for a year. Got a 2016 Model X. Was in the shop for a month when first purchased. Continued problems since. In the last six months, motor blew out and was replaced, front door hinge failed (again) and was replaced, storage compartment sliding door failed and had to be replaced, visor broke and was replaced. At least those were addressed fairy promptly so despite the continued inconvenience, I was willing to tolerate it.
Latest thing is that there is a firmware bug that doesn't recognize that my software update is the latest version. Been in the shop multiple times to try to fix. Ultimately they said it is a bug that needs to be addressed in a future software update, but all the updates for at least two months are already scheduled. In the meantime, I have an error message (Software Update Required - Contact Service Center) and beep that pops up every ten seconds. Makes it almost unbearable to drive. But Tesla's response is I'm SOL.
I cancelled my Model 3 reservation and discouraged many people from buying a Tesla because of my ownership experience. Car is great when it works, which is almost never.
Others have had better experiences so you can take this as one data point.