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SiriusXM Issues

SiriusXM Issues

Anyone else have issues with SiriusXM since last update? Frequently now, the station that plays when I get in the car is not the same as the station that was last playing when I left the car, but another "favorite". Also, there are many times that when I get in the car, it plays an FM radio station and not SiriusXM station that was on when I left the car, and touchscreen is frozen so I cannot change any station. Scheduled for a service appointment, but Tesla continues to text me to try to cancel the service. Latest is that they now acknowledge this is a "known firmware issue" that is under investigation.

jimglas | 11 juin 2019

Reboot your car
Sounds like some terrible first world problems
The horror!

ebender888 | 11 juin 2019

Reboots do not fix the problem, as it continually happens. But agree, definitely 1st world problem! Haha

David Trushin | 11 juin 2019

Not new problems. Been around since day one. Never seen a fix for radio problems.

Elcut | 11 juin 2019

Welcome to tesla world!

mathwhiz | 11 juin 2019

Just as a rule of thumb, it's not sufficient to say "...since the last update". You really need to identify the specific update please.

lancero | 12 juin 2019

Sorry....newb here and ordered the car in mid May. I was under the impression you couldn't get SiriusXM. So am I incorrect. Thank you.

jjgunn | 12 juin 2019

Sirius XM available for Model S/X not the Model 3.

Gotta save cost to bring the M3 to the masses

lancero | 13 juin 2019

Thank you jjgunn!

Charliek | 19 juin 2019

my model x with most current firmware has had this problem from day 1, when i get in the car the radio is on FM, which i never listen to. and i definitely leave it on SXM when i leave the car everytime. Tried 2 button reset but problem still happens

jimglas | 19 juin 2019

definitely a terrible first world problem.
to have to push the screen button to get back to SXM
the horror …….

lilbean | 19 juin 2019

Siriusly!

Raffim | 19 juin 2019

So where is the Sirius XM option on the Model X? I just picked up the car yesterday and haven't had a chance to figure it out. Thank you!

jimglas | 19 juin 2019

all you need to do is sign into your acct, the app is on the entertainment system

Raffim | 19 juin 2019

sweet, thanks @jimglas!

lindacouch | 16 août 2019

Yes, I've had my Model X for about 6 weeks now, and it drops the Sirius signal. All. The. Time. I've had a Sirius account since 2004 in everything from a portable device to a 4Runner to a Panamera without a problem, but the Tesla version has been awful. If I listened only to music, I would have already canceled it. But since I like two of the talk shows that are available only on SXM, I'm clinging.

jimglas | 16 août 2019

make a service appt. You may have a bad antenna or connection.

jc228hob | 19 août 2019

Pickup MX 8/16/2019 ,XM worded ONCE .has an answerNo one

rbuckle1ster | 26 août 2019

My MX (9/17 delivery) does the same thing but it’s not just a Tesla problem. My BMW X5 did the sane thing

Jallen | 28 août 2019

Had a 2017 MX 100D, no problem with SXM ever. Picked up a new "Raven"X Performance in late June, nothing but problems with SXM. Wrong stations at startup, SXM disappearing from list of options in radio, frozen screen, etc. Have a mobile service call to look at it on Tuesday....will report back here after. Seems to mostly happen when the car is "hot". Additionally, FSD fans start screaming at times as well. I think it might be something related to an overheating issue.

jimglas | 28 août 2019

my problems always resolve after scrollwheel reboot

Doug.english | 19 septembre 2019

Jallen - I have a newer Raven Model S and have had the same issues. SXM just randomly disappears from time to time (rebooting system does not help). When the SXM options disappear from the Infotainment screen, I can still see my SXM stations listed as "Favorites" but they do not work. Then at some random time (during drive, next drive, etc.) SXM starts working again. Very frustrating.

I currently have issue open with Tesla support but not making much progress so far. Have you had any luck? Seems to be more software issue than hardware issue.

deanyaukey | 22 septembre 2019

I am having exact same issue as Doug. Model x brand new 2019 picked up tuesday. SXM disappeared and favorites that appear don’t work. Therefore this can’t be isolated to only his vehicle.

brett | 25 septembre 2019

I’m in my third model S since August, the first S the front drive motor seized before the car was a day old BUT SXM worked! Telsa gave me a loaner for a month while they built me a new S, SXM worked perfectly on the loaner. On 9/10 picked up the replacement S and SXM is as flaky as hell. SXM goes into the wheel of wait randomly, favorite SXM stations dont keep their correct names in the favorites list. SXM does not play randomly. as reported above rebooting does not resolve this issue.

SOooo, is this a software issue OR is it an antenna issue?

cmetildi24 | 25 septembre 2019

I just activated the Tesla on my SXM account. It worked fine for one day and now I'm having the same problems as Doug, deanyaukey and Brett. I submitted an issue with Tesla support but not sure if I will hear back any time soon. I will update if I hear anything. Hopefully someone will provide some answers.....?

carolinewinnett | 28 septembre 2019

I am having the same problem - XM often goes to station 1, or screen freezes, and now today it won't work at all. This is a 2019 Model S, and I had a 2016 Model S for three years with no problems ever.

So it's a problem with the newer models that Tesla needs to fix. Tesla, are you listening?

campusden | 30 septembre 2019

Does anyone else have a SXM button or an FM button with version 10. As of now, if the station wasn't a favorite previously, it can't be tuned, no group folders either.

shcohenmd | 30 septembre 2019

Just received v10 upgrade last night and SXM is gone. Exact same issues as campusden. Was working perfectly up until then...

PalmVegas | 10 octobre 2019

Having the same issue as everyone else. 2019 Model X.
Sirius locks up, goes dead, display Sirius acct number.
Changing channels unfreezes sometimes, but then goes dead again.
Rebooted car, no good. Starts all over again

PalmVegas | 10 octobre 2019

Having the same issue as everyone else. 2019 Model X.
Sirius locks up, goes dead, display Sirius acct number.
Changing channels unfreezes sometimes, but then goes dead again.
Rebooted car, no good. Starts all over again

rbaker2 | 11 octobre 2019

+1 here. XM was perfect on my 2016 Model X. Now same problems as reported by everyone else. Reboot does not fix. Fixes itself randomly. The first time it happened, I called Sirius, who sent a re-activation signal to the radio. That worked for a few days.

Hard to believe it's all our antennas!

tbbuck | 14 octobre 2019

Same problems here. XM Freezes, then drops signal, then comes back on (wrong station) about 5 minutes later. My issues are quite predictable now - happens about every 20 minutes after the latest “self fix” when XM comes back on by itself. I had an appointment later this week, but they rescheduled via text message stating that my issue can not be resolved. Outstanding customer service. This is the same ”customer service” we experienced in the mid to late 90’s with PCs and Microsoft tech support. “So is your computer plugged in?” ”Yes.” “Have you tried “ctrl-alt-del?” ”Seven times.” “Sounds like there’s no fix, you’re gonna have to reinstall windows.”

henry | 17 octobre 2019

Henry
I have a one month old Model X and the same issues with XM have occurred. Sometimes there is no XM at all and other times it freezes and I can't select a channel. If I park and then come back later it seems to be working. Given the price of this car this must be fixed immediately...

Alex K | 17 octobre 2019

I'll chime in with XM problems with my 3 week old Raven Model X (long range). Same problems as everyone else has experienced, so I'm not really adding much to the conversation.

I've had it fail on short 10 minute trips multiple times, but had it not fail on a long 4 hour trip. In most of the cases rebooting with the scroll wheel makes the problem go away. Other times, I have to go park the car and manually power it off. Many times the XM radio goes away but comes back after about 2 minutes (self-rebooting?). I've also had the FM radio fail a few times when the XM radio failed. Also, had the FM radio working and when switching to XM, the XM stations would show on the display, but it would continue playing the FM radio and eventually the display would show the FM station again. Many times XM volume would go away, but after I played some USB music, the volume came back - that could have been during it's "self-rebooting" of the XM radio.

TeslaTap.com | 20 octobre 2019

Not sure if there is a real problem or not for everyone here. Some of the issues sound like a loss of satellite signal or inability to acquire it. Keep in mind XM is a line-of-sight to the satellite. It does not work in tunnels, and if there are tall buildings between you and the satellite, it also may not work. It has a small buffer, so it should work under overpasses, if you're not under it for an extended period.

TeslaTap.com | 20 octobre 2019

So in the time that you reboot, it may be back in range and the return of XM may have nothing to do with the reboot. Not saying I'm right on this, and there could be other issues, but often people expect perfection from XM, which is really not possible in any vehicle.