Just a nice post to let everyone know that, in my experience, Tesla customer support has been excellent.
We ordered all-weather floor mats for my M3P in early May. A week or so later, we got an e-mail stating that they had shipped. Nothing for two weeks.
I contacted Tesla, and they told me they had indeed shipped and gave me a tracking number. They are stuck somewhere in central NC. We contacted FedEx. They denied the tracking number and told us to make a claim. We did. They told us we need to fill out a claim form (remember, they have the tracking number and know where the mats should be). They didn’t send or e-mail us one. We asked for a claim form 4 times. They finally e-mailed us one. Then after we submitted the claim, they told us we couldn’t file a claim, since the mats were not ours. Tesla needs to file the claim (even though we already paid for them).
After all the bullshit with FedEx, we contacted Tesla again. They cut through all the red tape and just sent us new mats. Not received yet, but apparently on their way.
We contacted Tesla twice, with excellent customer support. We contacted FedEx on at least 10 occasions by phone and by e-mail. All we got was a clusterfudge.
So, FedEx or Tesla? I will take Tesla customer support every day and then some!
I love love love my car, and I love Tesla customer support!
One caveat, my Tesla is performing as advertised, so I can not attest to actual car maintenance/repairs. That is also a good thing, IMO.