Submitted by dave.rudderham on Mon, 2019-10-28 14:01
So I received my Model 3 on September 28th and have been thoroughly enjoying it ever since. The only issue I'm having is that I can't seem to get Tesla to give my wife app support. I've emailed the firstname.lastname@example.org address with all the info. No response. Emailed them again a week later and got a bounce back that said "This email is no longer monitored." I called Tesla customer service, waited for over 30 minutes to speak to an agent who found my email requests and indicated they were forwarding it to the app support team to ensure access was granted and that she should get an email in 2-3 days. That was more than a week ago and still nothing.
All I'm trying to do is maintain the "happy wife, happy life" mantra. She wants access to the same features I have for our car and rightfully so. Does anyone have any tips or tricks on making this happen?
I should mention that I'm in Canada. I'm not sure if the process is the same in the US for adding additional users as I've read FAQs that indicate you may be able to do this from your Tesla Account in the US.