Submitted by Wilber on Thu, 2019-12-05 23:07
I picked up a used MS 85 at Fremont on Oct 15. On the drive home i turned on the HVAC only to smell some strong foul stale tobacco smell! Before i even put my deposit down i had told my advisor that i was concerned a car might be a smokers car, and he assured me that Tesla does not sell "smoke damaged" cars. When i contacted my Tesla Used Vehicle advisor he said i couldnt return the car, but that they would have the local Service Center clean it up and get rid of the smell. Well, things took time to happen and the Service Center cleaned it up twice in the following three weeks. but, the smell is still there. Finally i got my Tesla Used Vehicle advisor to agree the car was hopelessly smelly, and that Tesla would do a "buy back". He forwarded things to that dept. Well after a few days i heard nothing and emailed my advisor and he said i should hear on FRiday Nov 29. I heard nothing. This week i emailed my advisor on MOnday and got no reply. I have a suspicion he quit! i managed to have the email of a delivery advisor and emailed her. She replied this morning she would look into things. but i have not heard anything more. At this point i suspect i am getting a major run around. And, i feel i cant use the car much as the smell is obnoxious. How can i get the attention of Tesla higher ups and get this resolved ASAP? I want my money back to i can buy a better car! I have disovered Rich Rebuilds videos about the very poor quality of Tesla communications and must admit i am having the same kinds of problems as Rich.