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Service Plans changing?

Service Plans changing?

We all saw our "Buy Service" buttons disappear from our Garage pages after the financing announcement. It was said to be a bug. Finance Now links were showing up, so that seemed reasonable. Here we are a week later, and the button has not returned to my Garage (the finance now link is gone). Recently Elon tweeted that there would be three more announcements in the month of April. One around service, one around super charging, and one mysterious announcement. On a recent Engadget article, Elon said that their service offering needed improving.

This has me wondering, are they going to go more like BMW and Mer, where the first two years are free? Honestly, it was disappointing to see there was a required $600/yr service requirement (cheaper if you pre-pay). They constantly tout that it has only 11 moving parts, and its maintenance is near zero. Providing software updates, should not be something they say you get in the "service" either. Its a part of the platform that they are promoting as revolutionary. If Android and iOS had paid updates (Apple did once for iPod touch, but no longer) their adoption would be significantly less.

I personally hope Tesla changes course on their service plans. What does everyone else think?

KevinR.co.us | 9 aprile 2013

I am hoping but have no idea. My Garage page went completely blank of pictures and buttons over a week ago.....

sthornton | 9 aprile 2013

My "Services Sign Up" button has now re-appeared, and the countdown clock has continued to tick while the button was gone...

fluxemag | 9 aprile 2013

The software updates were to be provided for free even if you didn't sign up for the service agreement under the original plan.

jchangyy | 9 aprile 2013

button is back. I bought my service before button disappeared and agreement has same pricing from what I can tell.

TeslaTap.com | 9 aprile 2013

The drive train (AC motor, gears, differential, etc.) may have 11 parts, but there are at least 49 other motors (fans, windows, HVAC, pumps, wipers, etc.) with various connected mechanisms. These other motors are typical of any car. The Tesla has far fewer drive-train parts that take the most abuse and expense when failing. Other moving include hinges, locks, suspension and shocks that all have a finite lifetime.

For the moment, I'll wait to hear what the new service plan and/or changes are. The old plan was not unreasonable, but did seem a bit expensive.

erictridoc | 17 aprile 2013

Has anybody elected to go with the 4 + 4 service option? It is likely that an extension warranty plan will be offered in the future but cost is unknown at this time. I will most likely get the basic 4 year plan for now and take my chances 4 years later if I decide to keep the car longer.

Gamble now is that a plan will not be offered in the future and what that will do to the resale value. My other consideration is the fact that in my 44 year history of driving and car ownership, I have only kept a car longer than 4 years 2 times....Is the car built to last and what will the new MS's look like in 4 years??

What are others doing about the various service plan options?

rbgliny | 17 aprile 2013

i have another 14 days to make a decision. I am going to wait until the last day to make sure there are no changes to the plans before that. Since it is transferrable I will probably choose the 8 yr. for 3800. The Tire Warranty plan does not show up on my services page for the last few days...even though there is a link to buy the plan on another page which takes me back to my service plan selection page.

rochec | 17 aprile 2013

Do you have to opt into the extended plan (years 5-8) now? Or can you choose it after the first 4 years?

TSLAPWR | 17 aprile 2013

I signed up for the 4+4 because I will probably have driven 100,000 miles at the of 4 years not 8.

kback | 17 aprile 2013

Service button is back, but only links to Tire and Wheel insurance. Service plans do not show up!

petero | 17 aprile 2013

Erictridoc. I spoke to TM customer service about extended warranty after 4 years. I was told that I could extend for the second four years anytime but it had to be before my 4 year warranty expired.

That said, I will send them an e-mail so I have written confirmation.

erictridoc | 17 aprile 2013

Thanks petero. Let me know when you get email confirmation. Otherwise, probably a no brainer to just go with the 4 year option...Interestingly, I average only about 10,000 miles/year typically. My MS is only 4 months old and I have over 5,000 already. I love driving and look for excuses just to go for a ride now.

eAdopter | 17 aprile 2013

I purchased the 4+4 service plan the first day it was available. While it wasn't cheap, I don't think the price covers actual TM costs.

I purchased it now because I anticipate the price/terms will increase/change within the next 12 months. If they don't, nothing lost. If they do, money saved. I think TM will make adjustments for me if the price/terms change in a way that is not fair to customers.

kback | 17 aprile 2013

Found out why my service button doesn't work for service plans. Not yet available in Connecticut, because CT doesn't allow service plans if a car company does not have dealer's license in the state. Hopefully it will get resolved soon. In the meantime, service plans not available for CT residents. They are planning a service center for CT.

Still can't wait for my Model S!

Brian H | 17 aprile 2013

eric;
engineers and mechanics comment that the car seems over-engineered and built, if anything. The structure is more robust than necessary, everywhere.

sandman | 23 aprile 2013

There used to be links for wheel and tire insurance. Now they seem to be missing. Anyone else see them? Anyone know what happened?

DouglasR | 23 aprile 2013

There was a fairly short period of time for you to order this coverage. The period has probably just lapsed.

N8Tyler | 23 aprile 2013

I am just about to take delivery and my links for wheel and tire coverage disappeared about a week ago.

mrothman | 23 aprile 2013

I take delivery on Thursday 4/25, tire insurance link vanished from my page a few days ago.

herkimer | 23 aprile 2013

I can find no tire and wheel plan anywhere on the TM site at this time. Discontinued?

sandman | 23 aprile 2013

I think they've eliminated it. I'm going to send a note to ownership about it.

sandman | 24 aprile 2013

I have confirmed with tesla that the wheel/tire insurance option has been eliminated. Apparently the process used by the 3rd party provider was terrible and Tesla determined it was not up to the level of customer service they expected. It required the customer to pay for the work up front, provide a bunch of proof in an application for reimbursement and it included a $600 .deductible. Basically health insurance style process...

DouglasR | 24 aprile 2013

Somebody also reported he was asked to send them the old tire before they would agree to pay.

bp | 24 aprile 2013

What about those of us who purchased the plan already?

Kleist | 24 aprile 2013

Where do you live? In CA you have 60 days to cancel for full refund if not used. Read agreement... including your state section.

Robert22 | 24 aprile 2013

@bp-

You'll soon be receiving a lovely Tesla baseball cap, leather jacket and car cover ;)

bp | 24 aprile 2013

Reviewed the tire plan agreement - and can be cancelled for full refund within first 30 days.

rockyb | 25 aprile 2013

If any of you have chosen to purchase the $2500 Extended Warranty (Extended Service Agreement), I am curious why you cant wait until the end of 4 year standard warranty to purchase? I know you would be locking in the 2500 rate but any other advantages of buying now?

Brian H | 25 aprile 2013

Time = money.

rockyb | 25 aprile 2013

I haven't read the warranty in detail, but I would fear if the car is totalled or stolen, you are out the $2500. So why not wait the 4 years?

jerry | 25 aprile 2013

Can anyone clarify the rim/tire warranty? I bought this about 3 weeks ago and now very concerned about going thru hoops if I have a claim.

DouglasR | 25 aprile 2013

Apparently TM dropped it. It doesn't look like a good deal. You have 30 days to cancel.

portia | 27 giugno 2013

anyone bought the extended service warranty for $2500? it's no longer available at that price! This is the one you can buy before your current 4 year warranty expires, but you pay whatever price is current at the time, so should I have bought it at $2500? There is a private thread on this, but I am surprised not that many posts to that.

Bighorn | 27 giugno 2013

@portia
I took it public now that details are becoming clearer.

dtesla | 28 giugno 2013

If I invest $4000 today, in 4 years I will have almost $6000.

If I invest $4000 today I can cover $1700 in repairs, in each of the 4 extended warranty years, and break even. Since I don't expect the car to be that unreliable I think I'll pass.

I believe in compound returns and well build cars... not in prepaid service plans.

J.T. | 28 giugno 2013

@dtesla

Curious to know if you would buy the extended warranty at $2500 if they rolled it back for current owners? And, if so, would you have without the rollback?

I, too, shun extended warranties. I remember buying a chest freezer from Sears and the first ten minutes were the salesman telling me how reliable the unit is and, when I decided to buy it, the next ten minutes were spent trying to convince me of the wisdom of the extended warranty. If I thought the freezer was going to need the warranty why would I want the freezer?

Brian H | 28 giugno 2013

dtesla;
You may expect 10% compounded, but that's way above market ROI at the moment.

David Trushin | 28 giugno 2013

Portia, it isn't an extended service warranty, it's an extended warranty. Service is covered under the extended service plan, which hasn't changed.

KendallPB | 28 giugno 2013

The've temporarily made it possible to buy at the original $2500 price, but it'll go up on July 3rd.

2-Star | 28 giugno 2013

Unfortunately, when I click on the button, I get a response that "Service Plans are not available in your area." We live in Naples FL Oct-Jun and Southwest Harbor ME in the summer. Most disappointing.