Submitted by jpsbach on Tue, 2019-06-18 16:00
I have been happily using the app for months but suddenly it asked to verify my password and then I could no longer sign in. I uninstalled the app and reinstalled it but no luck. Could sign into my online account but same email and password did not work with app. (message - "sign in failed" "no products linked to your Tesla account"
I use several email addresses and at some point quite some time ago, the email address on my account was changed. After finally getting through to support, I was told that the email address for the app was not the same as that on the account so I had to request a change of the email address, which takes days! (why does Tesla make simple things so hard?)
I'm wondering if anyone know the details. If the app and account were somehow out of sync, why has it been working fine only to break for not reason. Why can't I determine what email address is associated with the app. Seems only Tesla can see that.
Still waiting to get it fixed.