Forums

No more loaners?

No more loaners?

Got a service appointment scheduled for this Friday that'll require me to leave the car. Got a text from the SC yesterday saying they'll provide an uber to take me home. So I asked if that means that tesla isn't providing any loaners. Got an answer today confirming that and saying they'll provide uber credits. So am I expected to uber everything from commuting to groceries using uber? This happening everywhere or just at my closest SC?

spuzzz123 | 19 giugno 2019

I’ve read some still have loaners. It probably all depends on loaner availability, length of service, etc. and im sure they give priority to higher prices models. From what I’ve read they’ll give you a gift card with supposedly more than you need and you keep the change

jamespompi | 19 giugno 2019

@Fish, $1.17 cost per mile for vehicle operation/ ownership is insanely inaccurate. https://www.slashgear.com/aaa-says-it-costs-about-74-cents-per-mile-to-d...

legna_fo_htaed | 19 giugno 2019

I need to set up a service appointment for a crack in my rear window that appears overnight. I live 140 miles from a service center. Bet they better have a loaner.

lbowroom | 19 giugno 2019

They don't have infinite loaners. Doesn't mean they don't have loaners.

rkalbiarEV | 19 giugno 2019

WTF!? I hope this is not true!

foodking | 19 giugno 2019

At least at my closest SC, they flat out said no loaners.

"The service center no longer provides loaner or rental vehicles. You will be provided Uber credits to coer your rides while the vehicle is in for service. -Tesla Service"

After I asked about using uber for groceries and errands.

"Our technicians are working to pre-diagnose and pre-order any necessary parts to minimize the time the vehicle is in for service. We strive for a 24 hour turnaround but your service advisor will keep you updated in case anything changes. If Uber does not work with your needs you are welcome to purchase a rental vehicle through Enterprise. Enterprise will be able to quickly drop off a vehicle to you at the service center when you check-in for service. -Tesla Service"

foodking | 19 giugno 2019

asked about them covering the rental costs. I can't be ubering to/from everywhere i go. That's why i bought a car. Also got kids, do i bring car seats with me everywhere?

I understand they need to cut costs, but if they need to fix things that break covered by their warranty, isn't that covered under their insurance?

apodbdrs | 19 giugno 2019

My Model 3 is at the Service Center, I am driving a Model S loaner. Didn't even ask, Tesla just provided while my car is checked out.

lbowroom | 19 giugno 2019

I don't want to jump ahead as I can't confirm that the loaner program is over. But I can answer your general question.

Of course they need to fix things that break under warranty, but that doesn't extend to covering your travel costs while doing so.

Passion2Fly | 19 giugno 2019

I confirm that. I just got my car checked in at the San Diego SC and I was sent home with Uber. No more loaners except for Model S/X drivers. These high end models still get the red carpet... for now...

legna_fo_htaed | 19 giugno 2019

I'm so curious how Tesla will handle different situations. Not all of us live in areas anywhere near a service center, and some of us live in areas where Uber is basically non existent.

jimglas | 19 giugno 2019

it is a 2 hour drive for me to the closest SC. I wonder how that is going to work?
Hopefully mobile service can help me out if I need something.

Mazinger_T | 19 giugno 2019

Should I consider myself lucky? I dropped off my M3 at the SC last Friday at 4pm, asked them how long the visit will take since I had an appointment that evening. They advised me to return on Sunday if I needed a loaner, and had no issues picking up the MS loaner on Father's Day at 9am! It was a bit dirty from the previous users (map looks like they've been all over CA!) but I'm glad I have a car to use and not have to Uber or Lyft to work.

My issues were addressed, no major work done, luckily. They are sending the info from the driver's side rocker panel with the paint imperfections to Tesla engineering. Paint looks a little rippled towards the rear, barely noticeable and not a big deal - but an imperfection anyway.

Not sure how some SC's have loaners and some not, maybe depending on the location and the contract they have with Enterprise. I'm in SoCal, so maybe due to demand? The service center in Buena Park is quite busy, and their parking lot is always full, I've never gone to the LA or Costa Mesa location. My service tech texted me this morning that my car is ready for pickup, so I'm appreciative of their follow up, since I did not receive any notifications or emails from the Tesla App. I'll be sure to thank the SC team for my first experience with them a positive one! I hope other Tesla owners receive the good service I have - it sure made up for the delivery day fiasco in the rain :-) Hang in there, there IS hope!

djroberts | 19 giugno 2019

Support told me there policy is: Loaner (first come first serve). If none are available then: Rental (via Enterprise). If none are available then Uber/Lyft credits.

calvin940 | 19 giugno 2019

When my brand new Porsche 911 C4 Coupe engine failed after around 3000miles, they did not provide me a loaner or rental. You folks need to get a reality check. I would have loved uber credits.

lbowroom | 19 giugno 2019

So is it possible that the response people have had that there are no loaners or rentals available were very narrow minded applying only to the specific customer trying to schedule at that particular time and people are misreading that as a policy shift to eliminate loaners?

patesla | 19 giugno 2019

My M3 was in the SC for a week due to an issue with the AC, and they provided Uber vouchers for the entire period. So basically I Uber'd everywhere I would have driven. It was a bit annoying, but definitely a better option than being left without transportation (like what dealers do). When I went to pick up my car, however, they were in fact handing over a loaner to a MX owner. So not sure if the loaners are just for S/X owners only or if it's just a general availability thing.

h2ev | 19 giugno 2019

My Lexus dealer gives me a loaner for even the most routine maintenance like oil changes at my request as long as one is available, and both my current Lexus are out of warranty.

Prior to buying my previous 2 Lexus from the same dealership, I asked my salesman for an extended weekend test drive. Each time they obliged by pulling a matching model from their loaner fleet for me to keep for the weekend.

I know it's fashionable to hate on Lexus around here, but I'll tell you their service is second to none.

Tuning In | 19 giugno 2019

I got quoted $312 for an alignment from the SC (about 3x what the going rate is around here and 60% more than an Audi dealer), yet they still don't make enough profit to continue providing loaners...

Unfortunately, there's nothing on the horizon that will tip the scales to when we will get great service at a fair price.

Kathy Applebaum | 19 giugno 2019

> I know it's fashionable to hate on Lexus around here, but I'll tell you their service is second to none.

This really depends on the individual dealer. I owned a Lexus for 15 years, and in that time got exactly one loaner. The rest of the time, if I dropped off first thing in the morning I got a ride home in a courtesy shuttle (my workplace was 20 miles away so they wouldn't take me there), and no offer of a ride back. If I dropped off mid day, no ride.

hzb | 19 giugno 2019

>Disadvantage of buying a Tesla is risk of frequent, expensive and inconvenient repairs.

what total BS! I have two Teslas. repairs are rare, reasonably priced, and convenient. IMHO the main reason to buy a Tesla is NO DEALERS.

DCComet | 19 giugno 2019

They gave me $200 in Lyft credits for my windshield replacement appointment. I thought it was much more efficient than dealing with a loaner.

jd4714 | 19 giugno 2019

When my previous car (Caddy SRX) went in for service the local dealer had an Enterprise agent on site to handle loaners. Does it really matter where the loaner comes from as long as you get one?

Marbix | 19 giugno 2019

For my most recent service appt at the Costa Mesa SC on June 6th, I drove home in an Enterprise rental S75D after my 8:15am dropoff.

Loaners have never been guaranteed there, but you increase your odds with an early morning appt to get one before they're all loaned out.

calvin940 | 19 giugno 2019

@hzb

Many of us have learned to ignore his/her posts.

amceachin | 19 giugno 2019

Same experience as Marbix at the Costa Mesa SC. Was told if a loaner was available when I arrived, I'd get one. If not, I'd get uber credits. Turns out they had a loaner for me when I arrived.

rainismine | 19 giugno 2019

I just had a service appt this past Monday in San Francisco. They said they don't give out loaners in that location anymore. I got a $100 Uber voucher which expired by midnight.

slingshot18 | 19 giugno 2019

I’ve received a loaner 3 out of the 4 SC appointments. To not get one on a $60k car is not acceptable.

tom.wyrick | 17 luglio 2019

I just dropped off my Model X for warranty service and they issued me Uber credits. (They said how it works is they give you a $100 voucher per day until your car is ready.) It looks like if you use less than that ,the balance stays on your Uber account until you do use it in the future.

It also appears this makes it flexible for you to order any kind of Uber you find suitable. (EG. Uber-X is the default, but if you don't have real far to go and just want the Uber to go home from the dealer -- nothing's stopping you from ordering a fancy car via Uber Black.)

I wasn't happy about this initially .... but you know? The voucher is generous enough so it actually worked for me. (I have a long drive home from the office, which is another drive from the service center. Uber-X got me to work from the service center, and then from there back home with credit to spare.)

Uber is a bit troublesome when I want to take it FROM my house, because I live far out in a smaller town where there aren't as many people driving for them. But if I use the app, someone will show up here ... Just may require a 20 minute wait or so.

I guess what I've learned, though, is even having a Model S or X in for service doesn't mean you get a loaner vehicle. Uber is the new Tesla solution for any time they're out of loaners or rentals.

lbowroom | 17 luglio 2019

"Uber is the new Tesla solution for any time they're out of loaners or rentals."

When they are out of loaners.....

slingshot18 | 18 luglio 2019

I picked up my car from SC last week. I was given a loaner S for 8 days.

sbeggs | 19 luglio 2019

San Diego Miramar Service Center, Sunday July 14. Fifth annual service for Model S. Given loaner from Enterprise rental, S75D, returned it after six hours when service was complete.