Submitted by peterchen73 on Tue, 2019-08-27 18:28
So, I am a new owner of Tesla Model S and already feel terribly frustrated with customer service. I purchased the car this past June as an inventory vehicle that comes with free unlimited supercharging. I also had a referral which gave me free 1000 miles supercharging. The problem is my account getting billed after I exhausted my 1000 free miles, even thought I have free unlimited supercharging.
I asked my delivery specialist and he said that he can’t help and told me to talk to service advisor at Rockville, MD SC. The service advisor told me that they confirmed the free supercharger is activated on my account and that certain owners were having issues with the billing. They told me they can’t do anything in their end and told me to talk to customer support. I contacted customer support and they said that free unlimited supercharging is being handled by the referral program. Then I receive an email from the referral program that the only handle supercharging for referrals and pointed the finger back to service advisor. At this point I’ve been going around in circles for several weeks now.
I’m not venting here but wanted to see if anyone has suggestions how to resolve this.