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My Voice to TESLA on my issues.

My Voice to TESLA on my issues.

I thought I would voice my concerns about my issues and in doing so will cause change for the better, below is my email that I wrote to my delivery experience specialist:

Dani,

I wanted to start to the point, this experience has been the most disappointing car experience I have ever had.
The problems started with delivery being changed over and over, when the car arrived it had been damaged.

The car has damaged to the rear bumper, front bumper, passenger fender and wheel. I didn't buy a damaged car or repaired car and this is what i am getting, i don't want to hear anyone making excuse that its third party shipping. If you don't have a reliable shipping company then Tesla needs to resolve this issue cause I will not be the only customer with this problem. I was really excited to purchase the car but this experience has really upset me, nothing has gone right with this purchase. I know the service center is working on getting me new parts which has made me happy that its not being repainted at a body shop and that all parts will be new but out off all the cars 5 cars i purchased since June 2012 this will go down in my books as the worst experience. I like what Tesla is about as a company but I can't recommend a product that has issues like these, I am even more frustrated that i can't voice my concerns except going on Facebook and other social sites to get my point across. I was so frustrated that I told the service people i don't want the car, i want a new car or my money back.

Mliss | 28 giugno 2013

Hmmm... There are thousands of us who have had few if any problems. I can say that when something has gone wrong with Tesla's, in my experience, Tesla has gone out of its way to completely and utterly exceed my expectations in every way to resolve the situation or problem. I suggest that you give Tesla a chance to make it right. You will be thrilled with the result and your car. Did you really buy 5 cars in the past year? Can you share with us your vin#, configuration, service center and maybe a couple of photos of the damage? (I am #6672, p85)

jbunn | 28 giugno 2013

You purchased 5 cars in the last 12 months? Why did you buy a Tesla and not the more expensive Fisker if you have that much spare cash?

And what exactly would you like us to do for you?

jbunn | 28 giugno 2013

Mliss, we must have hit send about the same time. 5, huh?

Fyi, this same story did happen to a member this winter. This seems recycled.

This story smells like an urban legend being born.

bradslee | 28 giugno 2013

@greg,

If you would like us to believe your "concerns", please re-post your thread in private.

Neech | 29 giugno 2013

A quick look at the OP's email site, which is canpolUSA.com, shows that company is "an innovative manufacturing company focusing on the oil and gas sector.". I wonder if Greg@canpolusa.com has an ulterior motive here?

ghillair | 29 giugno 2013

@Neech
+10

dirk.saenen | 29 giugno 2013

let's not waste any more words on this one.

out.

JohnnyMac | 29 giugno 2013

Hmmm...Agreed. Some have said that the private posts are not being set up or are not working for all customers. I was one of those customers yet it was important to me as a customer to have the option to both post private and see private threads. One quick email and three hours of time by Ownership was literally all it took to resolve that.

I am making a point of this for two reasons:

1) Others will jump in here and say private posts don't work and that it is unreasonable to expect customers to post private which I wholeheartedly disagree with. Those posts detracts from the real issue at hand.

2) If one wants to be taken seriously and seen as credible on complaint posts like this, they need to post private to validate that they are owners so we all have some degree of confidence as to the potential legitimacy of the complaint.

That said, given some of my delivery challenges and the speed and manor in which Tesla had reacted to address them, I really do have a difficult time believeing that what sounds to be a severly dented and damaged car was delivered, that the OP actually would have accepted delivery of the damaged car, and that the OP feels that social media is his only path to get his point across. If my car was attempted to be delivered this way, I would be having an immediate discussion directly with George Blankenship. He has responded directly to me and others for less severe issues and the broader ownership team has done all the right things to resolve my issues so far.

OP, please change this post to private. Also, please tell us who are you working with to resolve this? Do you need George's email address so you can escalate this matter or do you already have it? If you need it, you can find it on these forums with just a small amount of effort.

I wish you luck.

Docrob | 29 giugno 2013

Posting with a username which is that of the owner (Greg Wygoda) of an Oil & Gas equipment fabricator seems very suspect, but oddly expositional, unless he didn't realise he was making his email address his username or that it would be visible.
I find " i can't voice my concerns except going on Facebook and other social sites to get my point across" particularly odd. So he can go on facebook and twitter, post to the Tesla forum and the teslamotorsclub forum, email his DS but somehow he he has no forum to air his concerns? It is all just very odd.
In the end there was some damage in transit and Tesla is making it right, this once again looks like a case study in what to do rather then a negative.

RedShift | 29 giugno 2013

Hmm, seeing a lot of this lately. 1 or 2 posts, public, always negative but careful to include simpering praise for a car they supposedly already bought.

OP, post your vin# if you'd like us to believe you. Sorry, I used to be one of those who beat up on posters who humped on supposed trolls, but this thread smells a bit.

mortgagebruce | 29 giugno 2013

My car is not delivered yet but I have not been able to gain private access as has been written about on the forum by several others as well. My car is in production and has a VIN and will be delivered towards the end of July. I've emailed and not been given access so I'm not sure what's up with that.

I didn't infer from his post that the car was severely dented just that there was damage. The extent to the damage wasn't detailed.

The last two vehicles I purchased brand new from a dealer were a 2010 Jaguar XF and a 2011 Range Rover Sport. Both of these cars had some minor problems - one a small dent and the other some wheel rash. Both were taken care of but cars can be delivered imperfect and I assure you that shipping damage does frequently happen. I spent my first 7 years out of college in the car business and saw it first hand on a number of occasions.

satyrias | 29 giugno 2013

".........that all parts will be new but out off all the cars 5 cars i purchased since June 2012 this will go down in my books as the worst experience."

Don't you see that this guy is spamming here with his " 5 cars in one year"?

Those ICE car mechanics and dealerships are getting frustrated now.

Stop responding to this post any further...

Brian H | 29 giugno 2013

Greg Wygoda is the owner of Canpol.

Neech | 29 giugno 2013

Canpolusa is also based in Houston, TX.

greg | 29 giugno 2013

Hmmm... There are thousands of us who have had few if any problems. I can say that when something has gone wrong with Tesla's, in my experience, Tesla has gone out of its way to completely and utterly exceed my expectations in every way to resolve the situation or problem. I suggest that you give Tesla a chance to make it right. You will be thrilled with the result and your car. Did you really buy 5 cars in the past year? Can you share with us your vin#, configuration, service center and maybe a couple of photos of the damage? (I am #6672, p85)

I can email you my pictures of the damages but the purpose of my post is to get these issues resolved.

Captain_Zap | 29 giugno 2013

I suspect any poster that claims to have purchased the car and uses an ID that is an e-mail address.

Don't they have to create a different ID in order to use the phone application? Correct me if I am wrong. I got the car before the application came out and they made me update my log in after it was offered.

greg | 29 giugno 2013

jbunn@hotmail.com | JUNE 28, 2013
You purchased 5 cars in the last 12 months? Why did you buy a Tesla and not the more expensive Fisker if you have that much spare cash?

And what exactly would you like us to do for you?

My point that i am trying to make here is that Tesla needs fix its logistic problems, I don't really understand your comment on Fisker car, it not relevant to the issue.

greg | 29 giugno 2013

Docrob | JUNE 29, 2013
Posting with a username which is that of the owner (Greg Wygoda) of an Oil & Gas equipment fabricator seems very suspect, but oddly expositional, unless he didn't realise he was making his email address his username or that it would be visible.
I find " i can't voice my concerns except going on Facebook and other social sites to get my point across" particularly odd. So he can go on facebook and twitter, post to the Tesla forum and the teslamotorsclub forum, email his DS but somehow he he has no forum to air his concerns? It is all just very odd.
In the end there was some damage in transit and Tesla is making it right, this once again looks like a case study in what to do rather then a negative.

Where I work is really irrelevant to what my issues is with car.

tomas.hutters | 29 giugno 2013

Greg, could you please post in private in order to prove your owner identity? No offense, it is just the simplest way for all of us. In any case, I very much doubt that posting negative Tesla PR here in this forum will get you closer to a resolution. Whereas, on the other hand, posting your concerns in a private thread most certainly will be helpful - we are suspicious for a reason, but helpful once you win our trust.

greg | 29 giugno 2013

I think everyone needs to understand the issue, I am voicing my concerns about delivery schedule and delivery issues.

These problems can't be fixed unless you make the correct people aware of the issues, If i didn't support Tesla I would not buy the car or even informing others how great the product is. I want everyone to know it doesn't matter what field you work in, this is really not direct reflection on how you feel about an electric car.

My personal view on Tesla is:
- I am think its great this car is designed and build in the US.
- Fully support EV cars but this one is a realistic buy
- I really like how the company is preforming
- Build quality and design are #1

My issue at hand is I am disappointed from the sales contact to deliver of the car, these issues can't be resolved unless someone looks at it and says we have a problem and how do you stop this from happening again.

greg | 29 giugno 2013

If anyone needs any proof please send me your email address and I can forward you my photos or email correspondence

tobi_ger | 29 giugno 2013

Greg: you need to use HTML tags, not BBCode, to include images.

sunnysailor | 29 giugno 2013

Greg,

My Tesla was delivered in pristine condition. Any issue (all very, very minor so far) or question I have had relating to my Tesla (now 5 k miles of driving) have been dealt with quickly and responsively by Tesla. The Tesla owners I know have all had similar experiences. I would recommend giving Tesla the time to fix the car. They should be very responsive both at the local level and at Tesla HQ. The delivery of a damaged car is not remotely the norm for a Tesla delivery. I would strongly counter your comment there is a Tesla "logistics" problem. Assuming the truth of your statements, it sounds as if you have had an unfortunate experience. If you spend any time on this web forum, you will see that Tesla so far has quite good track record of fixing customer issues--as they seem to be doing in the replacement of the damaged parts of your car.

greg | 29 giugno 2013
greg | 29 giugno 2013
Captain_Zap | 29 giugno 2013

Are you in Texas? I wonder if this is an artifact caused by the problem with dealership laws there.

In our area the cars go to the service center first and they are gone over before delivery, much like what would happen in a typical car purchasing scenario through a dealer.

djp | 29 giugno 2013

This guy sounds like one of NNT's class mates

greg | 29 giugno 2013

Captain_Zap | JUNE 29, 2013 NEW
Are you in Texas? I wonder if this is an artifact caused by the problem with dealership laws there.

In our area the cars go to the service center first and they are gone over before delivery, much like what would happen in a typical car purchasing scenario through a dealer.

I am located in Texas but I am not sure how delivery delays or damage is related to this

greg | 29 giugno 2013

djp@pixi.com | JUNE 29, 2013
This guy sounds like one of NNT's class mates

I don't follow what you are saying.

GReese | 29 giugno 2013

You troll hunters are idiots.

Mel. | 29 giugno 2013

Greg, are you aware of the restrictions that the great state of Texas, places on Tesla?

greg | 29 giugno 2013

Can someone explain to me why most of the replies are about the legitimacy of my claim versus addressing the actual problem?

I posted pictures so that everyone can see that I have an issue.

Tesla Service is resolving the issue and they are going out of their way to do this. My best experience so far has been dealing with the service people but thats not what I have a problem with.

My problems are in relation to delivery expert not following up and being MIA. The car arriving damaged, which I think should be an easy fix for the company to improve. I post these comments cause I want someone to fix them and improve the overall experience.

Lets focus on the actual problem and stop avoiding the issue at hand by turning focus to other areas.

GReese | 29 giugno 2013

@greg@canpolusa.com

"Can someone explain to me why most of the replies are about the legitimacy of my claim versus addressing the actual problem?"

Because there are a bunch of self-appointed troll hunters in this forum (likely a bunch of stock holders who don't even own the car) trying to squash any criticism of Tesla.

And like good attack dogs, they attack the messenger instead of the message.

greg | 29 giugno 2013

Mel | JUNE 29, 2013
Greg, are you aware of the restrictions that the great state of Texas, places on Tesla?

Greg's response:
I am aware of the restrictions but I do a lot of shipping within our company and we only deal with carriers that have polices in place that monitor the freight (example: Taking pictures, don't transfer freight, and follow guidelines on how to transporter freight securely).

This is not suppose to be a difficult concept.

Sudre_ | 29 giugno 2013

STOP CONDEMNING GREG.... geesh. We know that cars don't always get delivered in perfect condition... let Greg vent.

Greg, most deliveries now days go through a service centers where they get detailed and problems get fixed before the customer has to worry about it. It is the exact same thing dealers do when they receive a shipment of cars. They pull out the damaged ones and fix them then put them on the lot to sell and the customer never knows.

In Texas I am sorry to say, Tesla's hands are tied. They will get it fixed for you but it will take time. If you don't want other customers in Texas to have this issue you will have to call your state legislature and have them remove the limitations on Tesla. People shipping cars are not perfect and things will happen sometimes like in your case but Tesla is not allowed to come in your state and inspect the car before that third party shipper gives it to you.... period end of story.

What do you want Tesla to do to stop this problem?????

They are not allowed in your state so how do they correct the problem?

Any suggestion would be greatly appreciated by Tesla because I am sure they want more happy customers and less unhappy ones in Texas.

Mel. | 29 giugno 2013

Greg, please let us know how your discussions go with Tesla ,it might be something you can help with.

greg | 29 giugno 2013

Update:

I got a follow up call from the service center:
They have informed me that all parts are in and they will try to do a Sunday delivery on the car.
I am really impressed that they are addressing the issues quickly and that they are willing to do a Sunday delivery.

My Delivery Experience Specialist:
I got a follow up email which I responded with my issues and concerns.

greg | 29 giugno 2013

Mel | JUNE 29, 2013
Greg, please let us know how your discussions go with Tesla ,it might be something you can help with.

Greg's Response:
I hope that someone listens and fixes these issues. If I didn't care then I would say nothing but I do care and I want this to be resolved. Even with the frustration I had, I would still buy another car. I just don't want Tesla to say to me in the future sorry your car had damaged we will not accept it for trade in the future.

portia | 29 giugno 2013

I am glad you are getting good responses back from Tesla to resolve your issues. It should always be the first thing we do (to work with Tesla using all possible effort to achieve your goal) before coming to the forum.

Oaktowner | 29 giugno 2013

Glad they are making things right, but wow -- what a frustrating experience as a new car buyer.

There have been a couple of issues like this; I assume Tesla is paying attention to which delivery companies are doing such a bad job and replacing them where possible. They are probably just as pissed as anyone at seeing a car delivered with damage like that; I hope they get the responsible people fired.

To the self-appointed troll police: I hate to say it, but I think lately I've seen more occurrences of a legitimate posters getting attacked than real trolls posting. Yes, there are the NNTs of the world, but not everyone who has a problem with their Tesla is an NNT. And when someone *does* have a frustrating experience, getting attacked on a Tesla message board certainly doesn't make them feel any better.

It would be great if Tesla's mechanism for owners in the forums worked well, but it doesn't. And that is Tesla's fault, not the owners'. So lighten up a bit. If you have doubts, ask for pictures or a VIN (politely). But researching the poster, his name, his company, his location, etc. just seems a little bit stalkerish.

bradslee | 29 giugno 2013

@greg,

Since TM revolutionizes the auto industry and is a start-up company that builds the world best automobile, we the MS owners as the early adapters and believers want TM to success. We never claim that MS or TM's post-sale service is perfect and has no need to be improved. This TM sponsored forum is designed as a platform for us to discuss the good or bad relating to MS or TM that aim to help the improvement to MS and TM. However, unlike us, there are people for the sake of their own interest who want TM to fail. They come to this forum with tainted purpose to make up things in order to bring reproach on MS or TM. They are trolls and they cannot have the access to the private thread unless they are MS owners or reservation holders. Thus, if you post a private thread, your criticism, no matter how harsh it is, can be respected and your issue would be seriously listensed.

tobi_ger | 29 giugno 2013

@bradslee:
sorry, but that doesn't sound right: one is only "eligible" to critique if one either has a reservation or already owns a MS and only then one's opinion is being respected?

GReese | 29 giugno 2013

@bradslee@yahoo.com

"They are trolls and they cannot have the access to the private thread unless they are MS owners or reservation holders. Thus, if you post a private thread, your criticism, no matter how harsh it is, can be respected and your issue would be seriously listensed."

OB THE PROCESS FOR GIVING OWNERS ACCESS IS BROKEN comment

Also, it's important for prospective owners to know these things so they can make an informed decision.

bradslee | 29 giugno 2013

@tobi_ger,

Only criticism from "bona fide" (not "eligible") critic would be respected.

greg | 29 giugno 2013

Update:

Tesla Service has contacted me to inform me that the car will be ready for pickup tomorrow. I am surprised how quick the issues are being resolved and that it will be ready on a Sunday.

justineet | 29 giugno 2013

Mr Georgio.....I have worked in the shipping industry a while ago for few years. Even the best ones incur yearly cost due to shipping related damages. The best ones keep a tight track their of damage rate in order to minimize their costs. As said above, the reason you may have not experienced this before is because other car companies fix such shipping related damages in local service centers/dealerships before transferring the cars to the buyers. I must say, even though the content of your post accurately reflects the pic. of your car, the tone is quite misleading. The tone of ur post made it sound like Tesla delivered your car after putting your vehicle thru a 10 car pile-up demolishing derby!

PS: Recommend to diversify if planning to leave a long lasting family business to ur heir..this OIL thing is not a sure thing in the long run....

jjaeger | 29 giugno 2013

I love the name of this topic - My Voice to TESLA on my issues

... and figured the Forums was the best place to play this out? Well maybe not. A lesson for many here to take heed of.

cloroxbb | 29 giugno 2013

The troll hunters are becoming worse than the trolls.

Sorry you had a bad experience Greg, and I think I would expect a new car as well.

Im pretty sure you could have refused delivery though.

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