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Tesla and California Lemon Law

Tesla and California Lemon Law

I picked up my car 3 weeks ago. So far, it has gone back the Los Angeles, CA service center 3 times for the same issue. And it is not just a small issue either. While I was driving on the freeway 2 weeks ago, the car suddenly pop up 5 errors on the screen. It says I have in traction control, stability control, parking brake error, lost brake regen, and passenger side air bag is on. Another time, I lost power steering in the parking lot as well. The service center is very nice and easy to work with. They picked up my car via a flatbed and dropped off a loaner for me.

After several days, they told me the tire sensors are malfunctioning and they replaced them all for me. Well, after only 2 days, I received similar error messages again. They took it back in the same day and told me they replaced my tire sensor module and also installed some sort of monitoring device on my car, just in case the problem came back again. Guess what, in 3 days of light driving, all of those problems came back again!

So far, the car has 800+ miles on it and I only drove about 200 miles of it. Today, they picked up the car and I got another awesome P85+ loaner to drive while the car is undergoing close examination by their tech and engineers. 3 weeks of ownership, 3 service center visit for the same dangerous problem! I posted my experience on Google Plus and one of the poster told me to check on local lemon law.

I want to know if anyone here share a similar experience here? And who should I contact and how to go about this? I looked up California Lemon Law and I'm pretty close to qualify for it. It states that if a car has been returned to the authorized dealer for repair of the same issue more than 4 times and don't have the car more than 30 days, I'm qualified under the California Lemon Law. I don't want to go this route and the valet service has been a life-saver. But I wonder if Tesla will ever fix my car? Imaging driving on the freeway at 70+ mpg and lost your traction, stability, and brake regen! I'm very concern about my family and my own safety!

Update 9-24-2013 5:40pm
I received a call from Vince. He told me that they have checked all the log from the special module they installed on my car, and they can't find anything wrong before and after my problem! So, the update is that they don't know what's wrong with my car. He also mentioned that he brought up my situation to the ownership and escalated the regional manager. I should get a call from them tomorrow.

Update 9-25-2013 5:30pm
Received a call from Vince and it's a no update. Technicians and engineers are still working hard to find out the issue with my car. I'm disappointed that I haven't heard anything from the ownership team or anyone else. Vince said someone should contact me soon. If not by tomorrow, he will bring this issue up again.

Update 9-26-2013 10:30am
Vince told me that Tesla flew an engineer to Los Angeles office to get to the bottom of problem. So, hopefully I'll get my car back soon.

Update 9-26-2013 4:00pm
I finally called the ownership experience team and reported my situation. Derek, the specialist, took notes on our conversation and he said this is not a normal Tesla MS behavior and he never heard anything like this before. He was able to look through all services notes and he immediately told me my case will be escalated to the top. And he brought up about California law and possible consideration of replacing my car. He gave me his direct number and told me I will hear from someone by Tuesday.

Update 9-26-2013 5:50pm
LA regional manager called me! He told me the national manager is aware of this case and all hands are on deck. He voiced the same safety concern and promised to give me a more solid answer by next Tuesday. An engineer had flew from the headquarter to investigate the issue and they are taking this case very seriously.

Update 9-26-2013 6:34pm
Good news! Vince just called and he told me the engineer was able to find a loose pin in the harness. It was interfering with the system and caused all of those system errors. They are ordering new parts and the car should be fixed by Monday.

celtrog | 23 settembre 2013

Wow....
Have not heard of ANYTHING like that.....
In fact Tesla has seemed to be one of the most reliable and well built cars made....
Better than any Mercedes or BMW that I've owned....

Sounds like you got a very rare experience.
Hope it gets better....

Sounds like the customer service is awesome though.....
that's another. Tesla plus

firerock | 23 settembre 2013

@celtrog, yep, the big take away for me is that they have excellent service and easy to work with. I mean, I can't complaint that I get to drive P85+ when my drive is in for a service. On another hand, I'm concern about the safety of my family. To a point, I am afraid to drive it on the freeway. Every time I get my car back, they told me the problem had been fixed. And they are not lying to me because I see the car has been test drive over 500+ miles. But it is frustrating that my regular commute (less than 15 miles a day) experiences this issue while they can't easily replicate that under heavy test drive.

Roamer@AZ USA | 23 settembre 2013

Do you drive by an airport runway on your drive. Had a difficult problem years ago with brake failure on F15 fighter aircraft losing brakes on the taxi way. We finally figured out that when the aircraft taxied at the same speed and direction as a nearby ground radar antenna rotated it introduced EMI into the electronics and caused a temporary failure of the brakes that could never be duplicated in the shop. Fixed it by improving the shielding and bonding of the anti skid system wiring.

I know its a stretch but with all the electronics on the car a little EMI could cause funny problems that can't be duplicated.

firerock | 23 settembre 2013

@4rhansen, thanks for your feedback! :) And no, I wasn't close to an airport. The problem happened 3 times.

1st time: I was driving about 70 mph on 10 freeway.
2nd time: I was in a parking lot waiting for a car to back out of a space
3rd time: The car was off for over 2 hours while I was at my friend's place. 7 errors popped up when I turned on the car.

Dcp9142 | 23 settembre 2013

Why not exercise your lemon law rights? I had a Ford once that in retrospect I wish I had done so.

"The Song-Beverly Consumer Warranty Act (beginning with Civil Code section 1790) provides protection for consumers who lease or buy new motor vehicles. The law requires that if the manufacturer or its representative in this state, such as an authorized dealer, is unable to service or repair a new motor vehicle to meet the terms of an express written warranty after a reasonable number of repair attempts, the manufacturer is required promptly to replace the vehicle or return the purchase price to the lessee or buyer....A special provision, often called the "Lemon Law," helps determine what is a reasonable number of repair attempts for problems that substantially impair the use, value, or safety of the vehicle. The "Lemon Law" applies to these problems if they arise during the first 18 months after the consumer received delivery of the vehicle or within the first 18,000 miles on the odometer, whichever occurs first.....The "Lemon Law" presumption is a guide, not an absolute rule. A judge or arbitrator can assume that the manufacturer has had a reasonable number of chances to repair the vehicle if all of the conditions are met. "

The detailed info is at http://oag.ca.gov/consumers/general/lemon.

Kleist | 23 settembre 2013

@firerock - I mean the following in the most helpful way... there could be a small chance the way you operate the vehicle triggers an odd behaviour. You can replicate the problem three times in 200 miles and the test drivers can not replicate it in 500 miles. Try to remember what you did before it happened and that may help the SC to replicate the problem.
The reason why I say that I had two experiences not as severe but in a similar manner. First I had the handle auto present feature enabled... I often go into the garage and back out. Handles present and then retrack. I do that three times without opening the doors and handles will not present any longer and handles do not present on touch, I need to double press the fob roof to open the car ( fool me three times... ). Second in the beginning I played too much with the cruise control and all of sudden error messages popped up on the dash board - car still worked fine... but I had to turn the car off to clear the error messages.
Odd operation may not be your problem, but just in case it is then it would be helpful for all of our safety if TM knows about it and gets it fixed.

Kleist | 23 settembre 2013

@firerock - you answered my question while I was typong.

firerock | 23 settembre 2013

@Dcp9142 thanks and I'll look into more about it soon. Do you think I should contact owner experience team first?

@Kleist actually, they are able to reproduce the problem and see them in my car log. What's frustrating is that they told me the problem had been resolved in every visit. Yet, I get those errors again within a few days. And yes, I was able to clear the problem after I turn off the car and turn it back on. Then the problem got worse and it came up during my drive. Then those errors wouldn't go away even I manually power off the car.

ChristianG | 24 settembre 2013

Sounds like the old Bill Gates comment: If cars where computers they would drive 2000 mp/h, get 200mpg and cost a 100 bucks.

GM Answered: That's true, but the car also would crash 2 times a day, wouldn't drive on side rodes and outside the state and sometimes just wouldn't turn left.

It's always scary when jokes turn into reality. Wished the price would be like in the quote too ;)

bradslee | 24 settembre 2013

@firerock

Your report on your MS quality problems came almost same time when lolachampcar's private thread reports on his friends' MS quality problems.

One can claim that these product quality problems are related to TM's growing pain. However, that a world class product lacking QC is actually a very dangerous sign that TM cannot ignore. Without keeping provide high quality products, TM may ultimately join its failed peers and gone in dust.

I would think that you should send your report of this thread directly to Mr. George Blankenship (who is VP of TM's ownership experience) at gblankenship@teslamotors.com to bring his attention on this MS quality issue.

While we feel sorry that you have to go through this agony, we would very much like to know how TM resolves this for you and what has caused those problems. Good luck and thank you!

J.T. | 24 settembre 2013

@firerock The worst part about this is that now you have a lack of confidence in your machine. That's a really hard thing to overcome. The fact that they couldn't fix it, three time, makes it way worse. You'll always be waiting for it to happen again and that's not a fun way to do anything . . . and this car is supposed to be fun. Safe, yes, but fun first.

I would seriously inquire about getting a different car from them without going through the legal hassles of the lemon law. As said above, gblankenship is the way to go on this, but how confident will you ever be in that car again?

tes-s | 24 settembre 2013

I agree - speak to Tesla about getting a replacement car. In the meantime, make sure you get documentation from the service center from each visit that they see the issue in the logs and have fixed it.

If they are confident they have resolved the problem, they can simply use it for test drives or a loaner.

Gizmotoy | 24 settembre 2013

I'd be angry enough that my brand new 3-week old car was driven 500 miles by someone else, let alone the rest of the stuff you're dealing with... and it's still not fixed.

I have to agree with the others. Before bringing CA law in, you should try to escalate as high up the Tesla customer service chain as you can. Don't threaten to use lemon laws just yet, simply tell them you feel the car is unsafe due to the unsuccessful repair attempts and the severe nature of the issue and that you'd like to inquire about swapping it out.

I don't know if they'll do anything beyond assure you it's fixed again, but I think that's your first course of action.

mrspaghetti | 24 settembre 2013

I'd be willing to bet the mere mention of the words "lemon law" to someone high up the food chain at TM will have a dramatic and beneficial effect for the OP. That's surely a mark they will not want to have on their reputation.

Gizmotoy | 24 settembre 2013

My point was that you don't want to bring lemon law up too early. If you read accounts of attempting to invoke lemon law, as soon as it is mentioned the automaker completely cuts contact and hands the case to the lawyers. Obviously I can't say how Tesla would behave, but I'd try the honey approach before I resorted to the stick.

Rte66 | 24 settembre 2013

@firerock

Do you know if these were false errors or real systems failures?

J.T. | 24 settembre 2013

@Gizmotoy but I'd try the honey approach before I resorted to the stick.

Honey and vinegar
Carrot and stick

firerock | 24 settembre 2013

@ChristianGSo true! I guess you can say that I experienced a BSOD on my Tesla? :D

@jtodtman@gmail.comYes, I have to say I lost some confidence with the product. I especially worry that this will happen again while I am driving on the freeway.

@bradslee@yahoo.comThanks, I'll contact Mr. Blankenship later today.

@tes-sit's funny you mentioned about documentation. After my first visit, I don't receive a PDF of what has done to my car anymore. And I agree that if they are confident that the car has been repaired, they should feel confident to use it as a loaner.

@GizmotoyI agree with you that Lemon Law would be the last resort. Every time they released my car, they told me the problem had been fixed. And as I said, they drove over 500+ miles on my car and I have no reason to doubt them. But I'm surprised that considering everything is logged on the car, the problem keeps on coming back. They told me they checked all the wirings already and they didn't find any shorts nor pinched wires.

@Rte66I don't think anyone know the true error to the situation. But I can tell you the car (or computer) pretty much freaked out and turn off bunch of functions. It auto shut-off my stability control, traction control, brake regen, and turn on the passenger air bag when there's no one next me. Also, I lost power steering and the car was almost impossible to navigate. Luckily, that happened while I was in the office parking lot. At first, they told me it was the tire pressure sensors was misbehaving and throw off the whole system (even though I didn't get any low tire pressure warning). Then they told me it could be some module that monitors the tire pressures. So, I assume some hardware failure is creating this chain reaction from the car.

On a lighter side, maybe they should reformat the car?

mrrjm | 24 settembre 2013

Sounds like a bad ground!!

firerock | 24 settembre 2013

mrrjm- they told me they checked all the wires.

tes-s | 24 settembre 2013

Using it as a loaner doesn't take much confidence...using it for test drives does!! :)

If they are no longer providing documentation of your service visits, document each visit with an email to Tesla describing the problem and their explanation of what was done.

Intermittent problems are difficult to diagnose and fix. Be patient, but persistent. Hopefully the miles you put on the loaner equal or exceed the miles they are putting on your car.

AmpedRealtor | 24 settembre 2013

@ firerock,

Tesla does monitor these threads (I know from personal experience) and I would be surprised if you don't hear from someone very soon. I believe your situation may warrant a polite but direct email to Jerome Guillen and George Blankenship. I would also CC Elon Musk to ensure he is aware of what's happening downstream. You could even post something to Elon or Tesla's twitter accounts, but I would consider that as a last step before seeking protection under the law.

Early in production, someone over at TMC had a very bad delivery experience and initial problems with his vehicle. He voiced his concern to Tesla management, received a call from George apologizing and offering to build the customer a new vehicle. Now that was almost a year ago, so I don't know if Tesla would be as humble today, but you have an extreme situation that requires an escalated response to management. Your car's issues are obviously beyond the ability of the local service center to correct.

I would ask for a new car, in the meantime drive a P85+ loaner. Best of both worlds?

Wrief | 24 settembre 2013

I am a new customer and I'm scheduled to receive my Model S in October. These issues are really concerning and I wonder if I've made a mistake by ordering this vehicle. I don't want to feel this way and I know Tesla does not want this type of reputation but this is the reality as of today. There is a whole laundry list of problems and the list is getting worse, not better. I do expect some hiccups from a new company but this is getting ridiculous and it can't be blamed on "growing pains" any longer. Tesla is going to have a hard fall if it doesn't get these issues fixed. I hope they are listening!

stevenmaifert | 24 settembre 2013

@firerock - You should have received an "Owners Rights" addendum to your final purchase documents. Reading the part for CA owners, I think you may qualify now, but you need to send written notice to Tesla:

"California Civil Code Section 1793.22(b) presumes that a manufacturer has had a reasonable number of repair attempts to conform the vehicle to its applicable warranties if within the first 18 months from delivery or the first 18,000 miles on the odometer, whichever occurs first, (1) Tesla has made at least two unsuccessful repair attempts on a nonconformity that results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven; OR (2) Tesla has made four or more unsuccessful repair attempts on the same nonconformity (i.e., a defect or condition that substantially impairs the use, value or safety of the vehicle); OR (3) the vehicle has been out of service for the repair of nonconformity for more than 30 calendar days. In the case of (1) or (2) above, if you want the presumption to apply, you must send written notice of the need to repair the nonconformity or non-conformities directly to Tesla at the address listed below."

firerock | 24 settembre 2013

@tes-s: I think I have been patient about the whole situation and I'm glad that the service center has been prompt on all my requests. And forget about mileage. My daily commute is less than 15 miles per day. But I sure enjoy driving the P85+ though.

@AmpedRealtor: The quality of my car has been great, other than that little 3-7 errors I get. If Tesla is monitoring the board, I hope they know that I'm patient but I'm concerned. I'll try to contact Mr. Blankenship later in the day. As for asking a new car, I doubt they will agree to that unless I go through the Lemon Law process. The loaner P85+ sure makes my life a lot better while waiting for my car to be fixed.

firerock | 24 settembre 2013

@stevenmaifert: Thank you sir! I will look that up when I get home!

@Wrief: What I try to say is their service has been top notch and my problem might be an isolated one. Will I recommend Tesla to anyone, absolutely! The car drives as good as it looks. And I love every minute while I'm driving it (minus the LA traffic). I don't have any other issues that others have mentioned on the board. Okay, the AM/FM radio sucks - it's not a product defect but bad antenna location or poor reception. Again, I have to reiterate that service center has been great and I get a loaner the same day I call them in. Now, they just need to fix the problem!

Gizmotoy | 24 settembre 2013

@jtodman: Learned something new. Can't say I've ever heard of either of those sayings before. I just knew things are attracted to honey, and afraid of being hit with sticks!

hsadler | 24 settembre 2013

@firerock

In any event, please keep us posted on the outcome.

I have complete confidence that TM will make it right.

firerock | 24 settembre 2013

Update
Vince from Los Angeles service center called. He told me that they logged a lot of info on my car and they are in the process of uploading them to the engineering team.

During the phone call, I reiterate about my concern about safety and I brought about escalating this issue to higher up. I also mentioned about the possibility of getting a new car. He said he will bring this up to his manager and someone should contact me later.

Brian H | 24 settembre 2013

Yeah, the flip side is that this is a rare instance of multiple persistent failures, and I would think Tesla would like to have the car back to really diagnose it in depth. As volume increases, the likelihood of someone experiencing similar failures increases, and I'm sure they're eager to fend that off!

cbassdriver | 24 settembre 2013

@Wrief: I am in the same boat as you (except that my car is supposed to arrive in November). I am still within the cancelation window and I am having some very serious second thoughts given the increase in the number of postings regarding significant quality issues.

diegoPasadena | 24 settembre 2013

@cbassdriver, @Wrief:

No doubt reading such reports can make you nervous. But remember that you are reading isolated incidents, incidents that can happen and have happened with any manufacturer. The vast majority of the cars are close to perfect (nothing ever really is), work flawlessly and inspire confidence with every mile you drive them. It has been that way for me.
The OP's problems are extremely unusual, and it would not surprise me if Tesla replaced the car for him, if they really can't figure out what's going wrong.

If you buy this car, you do have to prepare yourself for a totally different experience. By and large, the contrast with what you're used to will be positive. Chances of something major occurring, like it did to the OP, are minuscule. And if a few minor things need attention, I'm sure the experience of having the car will firmly put you in the column of those of us who say: "I don't care. They'll fix it in due time. Meanwhile I get to enjoy this marvelous glimpse into the future."

carlk | 24 settembre 2013

@Wrief @cbassdriver It's in today's news 20% of Yelp reviews are fake. I can think of lots of reasons someone would post how great the food is in a restaurant or he found mouse dropping in the soup. Just make sure you don't judge a product from internet postings and don't make any decisions based on those before you made your educated research. This opinion is of course totally unrelated to this op.

SCCRENDO | 24 settembre 2013

I am a satisfied customer. Closing in on 12000 miles since April. Mostly trouble free. Faulty TMPS sensor replaced early May, no problems since. Pano roof creek. Not a big deal they will fix at my service. Yesterday left rear window self opened. It part of the recall. Called Tesla service yesterday so moved my appointment from next Friday to this Saturday. Minor inconvenience in that I am driving with duct tape on the window to close it for 3 days. Could have taken it in today if I wanted. Minor inconveniences but no doubt all easily fixable. Enjoying every mile

tes-s | 24 settembre 2013

@wrief - the car is awesome; every car manufacturer has problems. If you read all the threads, you will see that there are few problems overall and excellent customer service attention.

Stay excited.

earlyretirement | 24 settembre 2013

Yikes. I hope you get your problems resolved. If I was in that situation I'd be totally frustrated. My car was in the shop fairly shortly after taking delivery of it but they did a GREAT job fixing everything including repainting the hood and the back of the car which had some problems from transit and admittedly at the factory when they originally painted it.

I was VERY happy they gave me a P85 loaner. Not as nice as my configuration but I was happy to have it. The main thing I'd worry about was getting the same car back unless EVERYTHING was fixed without any future problems.

The loaner I had got a tire pressure light warning that kept going on. I know from checking the tire pressure was fine but it kept going on. Also, several times the door handles wouldn't auto present (which is a problem I have in my car as well). But the problem with the loaner is many times even after I got the handles out I'd pull and it wouldn't open!

My only remaining issue on mine is that the door handles don't auto present 40% of the time and sometimes I have to click the key fob and it won't even present when I touch it.

firerock | 24 settembre 2013

Update 9-24 5:40pm
I received a call from Vince. He told me that they have checked all the log from the special module they installed on my car, and they can't find anything wrong before and after my problem! So, the update is that they don't know what's wrong with my car. And he knew that the car had been back for the 3rd time on this issue and they will make sure this would be the last visit for this problem.

He also mentioned that he brought up my situation to the ownership and escalated to the regional manager. I should get a call from them tomorrow.

I reiterated to him how his latest update is even more frustrating and scary. If their special system logging device can't find any abnormality with the vehicle before and after the event, how will I know that the car is truly *fixed*?!

Bighorn | 24 settembre 2013

Prediction:
A new car will be offered. Accept graciously.

Kleist | 24 settembre 2013

@firerock - anything like this with the loaners? I am in production and dealing with customers issues for 25 years... if I were TM I want the car back, stuff it with equipment and have one of my engineers drive it everyday until I found the root cause. You have been very calm and reasonable with the issue and by no means a customer TM can afford to loose.

Brian H | 24 settembre 2013

+1

lose

firerock | 24 settembre 2013

@Kleist: I haven't experienced the same issue on any of the three loners. The only problem I had with the second loaner was low tire pressure will be on when I start the car. The warning goes away within 5 minutes and I assume it has something relating to the tire pressure sensors.

riceuguy | 24 settembre 2013

This is indeed a bummer of a problem. However, for those that are awaiting their cars and are nervous about what they're in for, I would reiterate that most of us are comfortably enjoying our mostly trouble free cars. I'm having the now well known TPMS Needs Service issue (something to do with antenna placement or some such thing), and I've been told that the third time they get a car in for the same problem they have a mandate to fix it, period. Not to try to fix it, but to fix it. In my case, I'm told that if they can't be 100% certain that they can make it work, they'll just put in a newer version of the module that they know works right rather than apply the supposed fixes for the older version.

Is this ideal? No. Did my previous cars' dealers ever go to any special effort to fix anything ever? Not at all. In fact, the service Tesla has provided thus far has been fantastic. I took a road trip last week (well, drove to Dallas from Austin for a meeting) and the service center there was just fantastic. They offered to show up early or stay late to help me get charged, and since I needed to charge for 4 hours, even though they were swamped they performed all of my service bulletins without even asking (despite the guy I initially talked to saying I'd need an appointment for that). Since I had the second instance of the TPMS problem en route to Dallas, they felt bad about it being the second time having to get it fixed and rotated my tires for free. Oh, and they washed my car. Personally. By hand. And by that, I mean the service center manager stayed late to vacuum my car himself.

I've had luxury cars before, but no dealer has ever handled problems this well for me before. Should the OP be upset? Of course he should, but at the same time he's got a Tesla to drive and one way or another Tesla will fix the problem, whether with a final fix or a replacement car. It's what they do. And for us to think that Tesla should be over their growing pains is wishful thinking. Production is still ramping up, and this is still a massively complicated computer on wheels. There will still be hiccups. But as nearly any owner will tell you, problems or not once you have the car you'll never want to go back to anything else! They'll have to pull mine from my cold dead hands! :-)

firerock | 25 settembre 2013

Update 9-25-2013 5:30pm
Received a call from Vincent and it's a no update. Technicians and engineers are still working hard to find out the issue with my car. I'm disappointed that I still haven't heard anything from the ownership team or anyone else. Vince said someone should contact me soon. If not by tomorrow, he will bring this issue up again.

J.T. | 25 settembre 2013

I'm getting a bad feeling about this.

tes-s | 25 settembre 2013

Work with them - the best resolution is they fix the car. Posts in this forum seem to be overwhelmingly positive on Tesla service and their ability to resolve problems.

In the meantime, keep a log and detailed notes of each conversation - and each time you pick up the car, they should give you a service report showing what was done. Keep those too.

jeffsstuff | 25 settembre 2013

I'm looking at this, probably more objectively than you since it isn't my car.

1. You have a loaner that is, in many ways, better than your car.
2. They have not implied you shouldn't have your issued resolved.
3. They said they are working on it.

So, what are likely outcomes.

1. They fix the problem.
2. They replace the car.
3. They return the car but the problems persist.

I think #3 is unlikely since they know this is an ongoing issue and they really have to watch image being so new to the marketplace. So, what is there to be concerned about? What other carmaker (hell, any vendor of any product) would treat you as well? Sometimes problems happen. How many parts are there on a model S? Even if they had 0.001% bad parts, something on your car would likely fail.

mrspaghetti | 25 settembre 2013

Definitely let us know the outcome.

Kleist | 25 settembre 2013

@firerock - intermittent problems are very hard to find, give the engineers some time. I had an intermittent air bag problem out of the factory and it took the engineers a week to finally find it... an over streched harness during the assembly -and at that time there was no loaner program. If you escalate too early then all it is doing take the engineers are away from your car, but sitting in meetings explaining what they are doing. As long as you can drive the loaner I would have some patience.

firerock | 26 settembre 2013

Update 9-26-2013 10:30am
Vince told me that Tesla flew an engineer to Los Angeles office to get to the bottom of problem. So, hopefully I'll get my car back soon.

@jeffsstuff : I think I have been fairly positive about the whole situation. I'm very aware that I'm driving P85+ while my car is in repair center. But maybe my concern didn't come through correctly? Try driving a 4,800 lbs car @ 70mph on the freeway and suddenly you lost traction control, stability control, brake regen, and possible power steering! It's not funny...I'm talking about people life (not just mine but other vehicles as well). And, was I not patient? They told me twice they fixed the safety problem and both time they didn't fix it. This is not a wheel alignment, leaky window, or some strange sound coming from AC...it's about the stability and safety issue. And, in my personal experience with Lexus, they treat me as nice as Tesla.

Anonymous | 26 settembre 2013

Traction control, stability control, brake re-gen: none of it is critical let alone necessary. The automobile ran for 100 years without them.

Steering or doors opening at speed; that's a more serious problem.

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