Submitted by anujbatra84 on Thu, 2018-05-31 09:59
Long story short - ordered a wall mounted charger from Tesla's website. Fedex tracking says it was delivered but we didn't receive anything at our home (we have cameras so I know nothing was left at our door like FedEx claims).
I've chased down all leads:
- Called FedEx customer support daily - they said the 'home' service only works Wed-Sat. Ok, waited till Wednesday - now they say they can't locate the package any longer; investigation closed. It's between me and Tesla
- Tesla online order support - firstly, there is NO PHONE number! just an email. Took 6 emails to elicit a response from them which was 'Package was delivered at X date' OK! I can read the tracking info too - which is why I've been emailing like a mad person
- Tweeted at both Elon and Tesla. No response!
- Posted on nextdoor to see if any of my neighbors got it - nothing!
Any other advice? I'm seriously very put off by Tesla's lack of customer support - this is a pretty big red flag for me in doing business with them in the future.