We haven't received our SGIP rebate yet and it's been over a year since we started our solar project, over 9 months since installation, and about 6 months since Permission to Operate (PTO).
We started our installation in July 2017 with 2 Powerwalls and both should qualify for the SGIP rebate. Tesla finished installation around Nov/Dec 2017, but then they couldn't get PTO from PG&E until April when I threatened to file a complaint against the CPUC. Once we got PTO, I asked again about the SGIP rebate and was told that an incentives team was handling it so we should just keep waiting. Over the next several months, I occasionally asked Tesla about our rebate and we were simply told to keep waiting.
Finally, in August, I demanded to know what the status of our rebate was because we've been waiting and heard nothing. Upon looking into it, Tesla realized they never filed the paperwork for my rebate! The incentives team apparently just dropped the ball and hid. They won't communicate with me any updates. Every time I reach out, I'm getting ignored or stonewalled. This can't be normal, is it?
The rebates are worth a good amount of money so if I can't get any help, I'm going to have to take legal action against Tesla. I really hate to do that since we have two of their cars, their solar and PowerWall. We love our Tesla cars. We love our Tesla products. We even love TSLA stock! But the Tesla Energy side is frustrating us to no end!
What else can we do?