Submitted by EVTomorrow on Tue, 2019-04-30 13:57
I bought my model 3 in Mar 2019.
I contacted customer service a couple of times.
The first time was in early March, before the purchase. Tesla website gave me an error message when I tried seeing the trade-in value of my 4 year old Mercedes.
The second time was in Apr. The referral code Tesla assigned me contained my wife's name, that I hoped to change it.
The third time was yesterday. I bought the car in Mar and used a referral code. Then someone bought her car using my code. So I should have 2000 miles or 1000+5000 miles (recent referral) of free super charging, but the Tesla app said I only had 1000.
It is indeed disappointing to see Tesla's customer service not responding to customer's inquires.