Submitted by vvnguyen1981 on Wed, 2019-08-21 11:13
So I purchased a 2019 Black SR back in May. When I originally picked up the vehicle, I noted to the delivery specialist imperfections on the paint/clear coat. It was pretty concentrated on the front hood and fenders. Anyways, I couldn't get them to schedule an appointment during May. I keep getting text messages from corporate and every time I scheduled an appointment on the APP, the appointment would be cancelled.
I decided to schedule a new appointment recently via the APP and to my surprise, it did not cancel out. I went to my appointment and right away the service person told me it was bird poop and implied that the bird poop happened while I owned the vehicle. I explained to the guy that I have all my communications and texts with Tesla since I bought the vehicle and was having difficulties getting an appointment to fix these paint imperfections. They gave me a Model S loaner and I left.
Good news was they fixed the paint issues and everything looks good. Even thought it was a slight hassle to get in, the corrected the damage and now my black Model 3 looks amazing.