Took my 1 month old X in to my local service facility to fix a couple things that I though needed attention.
Had perhaps one of the best automotive services ever.
They checked me in at the appointed time. Gave me a clean and well running loaner car. Confirmed with me via PM throughout the day to let me know what was happening. I could watch on my app and see exactly when the car was being test driven, the speeds and route. One of the things addressed was headlight alignment. They asked me if they could keep the car overnight so they could test drive it to make sure the lights did what I wanted.
The next morning they called to see what time would be most convenient for me to come in and pick up my finished car, as they wanted to have it washed and ready for me at that time.
They PM'd me a statement, detailing charges (none), what their testing determined and what they had done to address those issues. They also upgraded my firm ware to the latest edition and noted it on the statement. Everything was well documented and professional.
I picked up the car that morning. Everything was fixed perfectly, everybody congratulated me on my new Model X and gave me some helpful hints to speed me up my learning curve. Even though it was evident that they were extremely busy, everyone took special note to see that everything was done to my satisfaction.
I have read on this forum how many people have had less successful services, but just wanted to balance their complaints with those of a totally satisfied customer.