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Ok Tesla, You Are Playing a Dangerous Game (With MY Company)

Ok Tesla, You Are Playing a Dangerous Game (With MY Company)

Updated Feb 12, 2014
As mentioned elsewhere in detail in this thread, Tesla address my one friend's passenger window and leak issue. The window was "clicking" on a internal securing clip that was not fully seated. It took the tech 15 minutes to pull the panel and reseat the clip. The leak was a slightly askew gasket for the wind shield washer fluid level sensor. The tank would leak down to the sensor level (slowly) and then stop. The service tech pulled back the inner fender liner and reseated the sender with the gasket in the correct location. Problem solved.

My wife's car was addressed during the same ranger visit. We pulled the funk liner (yep, he let me help and did not charge extra) and we isolated the one hard line leaving the AC compressor where it wraps over the steering column. Tesla is aware of this issue and I've not heard a peep about it a very long time.

Lastly, my other friend with the red car got an absolutely perfect car delivered. I went by the now open West Palm Beach service center and looked it over before my buddy took delivery. The panel gap was better than either my first, second or my wife's car which just means Tesla is getting better.

Everyone is now very happy. I'm taking delivery of another MS in a few weeks and expect I will get a perfect car.

Reposted from a long term investor thread over on TMC-

"My last two converts picked their cars up on Friday and Saturday. The Friday delivery had a long list of quality related problems (Door panels not aligned, trim panels not in place, GPS not working, charge cover indicated as open when it is not....). The Saturday delivery only had one small quality issue. Both said the delivery process was awful. The Friday delivery knew more about the car than the Delivery "Specialist". The Saturday delivery showed up with his whole family at fifteen till two for a two delivery and did not make it out of the SC until five. Both have come away with a very bad taste in their months while still saying the car is absolutely wonderful.

I expect startups to have issues. Lord knows I've had my share and customers are forgiving in the beginning. However, the beginning has passed (and having taken delivery of three cars during that time, Tesla was doing a reasonably good job) and now we are into the controlled growth stage. Tesla could very well see the current growth for the next few years then be hit again with a huge bump when they do G3. If this is how Tesla is going to handle sustained growth, I'm no longer worried about funding but more about middle management competence and upper management's inability to asses middle management and know not to push end of quarter volume up so high.

Rant over..... I just feel like an idiot because I set these guys up to go buy the car. It's a shame as the first six I sent down went so well."

Tesla,
You are beyond the we little guys are just getting stated so give us a break phase. You have, and thus should continue, to do better than this. Please do not foul up MY company with short sighted thinking and poor execution.

Velo1 | 2013年9月23日

Where is the SC of concern located?

romainiacWV | 2013年9月23日

Understandable for you to be frustrated by that @lolachampcar. Tesla has no formal marketing and customer experience is driving sales, this per Elon himself. That delivery day is the proverbial "first chance to make a good impression" All attempts should be made to have this happen, from factory QC to competent DS. I think you can at least tell your friends that like others before them with issues, Tesla has a good record of making right what ever may have been wrong. I think this is all you can ask from a company growing this rapidly.

As a side note, is it just me or does 5.0 seem to be really buggy?? GPS issues, sensor issues, etc. that do not seem to be on the 4.5 software.

shop | 2013年9月23日

It isn't going to get much better any time very soon. The problem is that there are no competitors to ease the pressure. Usually what happens in an explosive growth market is that competitors come out of the woodwork and help with the demand. But in this case I literally see no one out there that is going to come out with anything like a Model S. So Tesla can either pull back on production, which will create longer wait times for cars (and also reduce overall sales as people walk away), or they can do their best to keep up. Yeah, of course, they need better management, but there is a limit to how good any company can be run during a hypergrowth stage. Read any business book about the early days of Apple, Amazon, Netscape, etc. They all had management problems up the wazoo until growth slowed enough for people to catch their breath.

I just got my car back from service - they did a great job, but as it was a multiday job (drive inverter replacement), they should have been keeping me informed on a daily basis what was going on. They missed a few days when they should have called. I have my car back now, but no invoice/receipt of what work they did - it was just verbally communicated. I think I still owe them some money for some tires, but they haven't collected that either. I just deal with it with an air of amusement. In the end, the car is fixed and that's what matters, all else, they'll get to it when they can.

So, I'd recommended warning others your send Tesla's way. Be prepared for funky experiences, but rest assured Tesla will make it right in the end. It just may take longer than expected.

shop | 2013年9月23日

From reports, 5.0 does appear to be buggy. 4.5 is quite stable. That's probably why it hasn't been rolled out yet, except to new cars that have parking sensors. More "management" issues, really...

Thomas N. | 2013年9月23日

I'll be honest - my first thought was this is some kind of a short or somebody hearing something third-hand, etc. But after reading it and not looking at the author's name I saw a couple posts down that it was lolachampcar. I respect the heck out of this fellow and his posts and advice were absolutely not taken with a grain of salt from me when I read them.

All I can say is that I took delivery last week and my car was flawless, had 5.0 on it, no GPS issue, doors open everytime I walk up to them, all systems perfect. We had a 10am appointment, got there at 9:50am and were gone by 10:40am.

I am sorry all experiences can't be that way and hope your friends enjoy the car in the future.

NomoDinos | 2013年9月23日

Really disappointing, hope it's an isolated problem with that SC :(

NKYTA | 2013年9月23日

Heck, we need an "SC" thread now. What is SC related to Tesla?
SC = SuperCharger
SC = Service Center
SC = Solar City

Usually easy to tell by context, but...
:-)

SarahsDad | 2013年9月23日

+1 Thomas N.

Took delivery 2wks ago. Minor issues fixed by Ranger Service within one week. No GPS issues, paint flawless, ride fantastic. I have 5.0 (and don't have sensors) and have had no tech issues. Already 1,000 mi on the car and still have the grin.

KennyB@US-FL | 2013年9月23日

+1 NYKTA: I too was thinking the EXACT thing!

Gizmotoy | 2013年9月23日

Have the two talked to each other? Is this something where they both had the same employee handle their delivery at the SC, and that one person is not very good? Or something more systemic?

Velo1 | 2013年9月23日

Where was the Service Center of concern? :)

AmpedRealtor | 2013年9月23日

Tesla absolutely does have issues with initial quality. If you purchase an Aston Martin or a Bentley (not sure which), isn't there a plaque attached to each vehicle containing the name of the person who was responsible for the final vehicle QC inspection? I remember seeing that posted somewhere.

Clearly Tesla has no consistent final QC on the car. A vehicle with misaligned panels and trim should never have left Fremont. Who is the person in Fremont signing off on these cars? That is a middle management issue. In my opinion, Elon needs to be more hands-on at Tesla. The larger question here is how many of these problems are being communicated to Elon himself? He relies on his VPs to tell him what's going on. Those VPs rely on their middle managers to tell them what's going on. Somewhere, someone is not communicating issues up the management chain, perhaps for fear of their own jobs?

I'm just speculating, but given the OP's reputation and admiration for this vehicle, I think it took a lot for him to post this thread. I encourage anyone emailing Tesla management to also copy Elon on those emails. It certainly can't hurt.

lolachampcar | 2013年9月23日

I've taken delivery of three MS' through the Dania Service Center and my experience has gotten progressively worse but none that compare to that which my two friends just experienced. The two most recent for me were simply inexperienced people wandering through the process (of closing on a $100K transaction). I tended to know more about the car and the process then the people I was dealing with so I just led the delivery process.

The two friends in question do not know each other and have not spoken with each other. I'm not sure I really want to introduce them at this point :)

My real fear here is that Tesla were working their butts off to get things right and all while they were going from zero to some forward momentum. Those are the hardest times and they did an awesome job. Things should be getting easier. The growth has slowed tremendously and there has been time for everyone involved to get their footing and yet quality and delivery experience has deteriorated (thus my alarm). The trend is not good.

I just do not want to watch Tesla loose sight of the ball and do long term damage to MY company.

rch1708 | 2013年9月23日

As a fairly long time reader to these forums, I've been getting the feeling that the push for higher output - as roughly indicated by the VIN tracking thread - is leading to more quality problems. Looking forward to how many cars have to delivered in the EU this year, I'm getting worried. Of course this is an empirical observation based on anecdotal evidence, but still, there seems to be a trend.

That Amped should have suffered the problems that he's reported is kinda statistically scary. I know it's dubious thinking, but one would think that if the (vast) majority of deliveries were flawless then someone like Amped, who's been an easy to track sample in the last months, would have had a flawless experience. I got VERY worried when it was suggested to him that his car could be sent back to the factory. How would that work for me, here in the NL?

Of course, one can argue the other way - maybe the forum is just getting more popular and the increased rate of deliveries means that although the bug report flow is increasing absolutely, but could even be decreasing relatively. I wish I knew, as I find that I'm becoming increasingly pensive about what kind of experience I'm going to have.

Someone remarked that 15 deliveries in a day was a US record. I understand that Tilburg did 38 on Friday and 22 today. They worked through the weekend as well. They have no loaners. What will the experience be like here if there are problems to be resolved?

Worrying.

SamO | 2013年9月23日

@Lola,

Why do you think that the growth has slowed? From VIN assignments, I'd guess that growth has accelerated.

That seems to be the source of the growing pains.

Roamer@AZ USA | 2013年9月23日

I tell everyone I refer that it is brand new technology, from a brand new company, selling a brand new car with a brand new network of service. Get it, everything won't be perfect for several years at best.

Then I tell them I absolutely love the car and don't mind dealing with the issues everyone should expect from start up technology and a start up company.

I would hope they can grow into a service system worthy of what the car technology has accomplished.

I guess I don't lose much sleep over the start up issues. When I ordered my car there was no service of any kind in my area. I assumed I would have to load it on a car hauler trailer and take it to Southern California if it needed anything. Since my expectations were so low I have had nothing but happiness with the service.

lolachampcar | 2013年9月23日

My comment was based on early production going from zero to 400 per week versus the most recent six months going from 400 to 600 per week.

I would not worry in Europe. Tesla knows they will get fried if early deliveries have problems so they will likely get it right for you. They already have a good rep and press in the US which is why they can get away with this short term here.

Windsurfer | 2013年9月23日

I think Lolachamp has a good point. By and large the quality of the cars is excellent, but my delivery experience was terrible. Given that I don't live close to a service center, my Model S was delivered to my home, but my "delivery specialist" couldn't seem to get his act together when it came to simple things like letting me know when the car would arrive. I'm a fairly busy surgeon and it's not easy to find blocks of spare time to deal with something like this.

In my survey from Tesla, I pointed out that if the company aspires to produce the best cars on the planet, they need to raise their game in the customer service department. It's one thing to have teething pains when starting a new company, but for customers paying $100K they deserve better.

Bighorn | 2013年9月23日

@lola
With your experience, I imagine you've keyed in on the go-to people at your SC. Could you make a call and give some constructive criticism and maybe get some backstory on why things went awry with your friends?

dborn @nsw.au | 2013年9月23日

It seems that Elon has taken his eye off the ball and is very wrapped up in space x , all his recent tweets indicate this, not good on many fronts, company should be able to function without him,

lolachampcar | 2013年9月23日

Bighorn,
I've gotten some feedback to the SE Regional sales guy and will send another acquaintance (who I found to be very switched on) a note as well.

My post was primarily intended to see if this was an systemic issue as it sure feels like Tesla is slipping a bit.

JPPTM | 2013年9月23日

I was at the San Rafael a few days ago for a minor issue. This has a 1-man sales office with only 1 demo vehicle. It does have a rep from Fremont doing deliveries. I witnessed 2 deliveries--smooth and professional as far as I could tell. I was chatting with both new owners. But it is clear that many of us committed and engaged owners/advocates are hearing and seeing too many problems. Lola--you know that TM does read the forums, and hopefully will get on top of it.

Bighorn | 2013年9月23日

@lola
Out in the boonies, we don't even get a DS, just a transport driver. I felt well-versed in the car from my obsessive online research, so it was not a big deal. The next phase of adopters are going to need more hand holding. It will be a challenge to find enough talent to fill these entry level jobs.

djwill | 2013年9月23日

I heard that this is quarter end and they are really pushing to get delivery numbers. Same expected to happen in late December.

In my case, one charger not working properly at delivery (replaced) and TPMS has some internal error and needs to go back to the Service Center. My guess is both should have been found and fixed in Fremont.

Just my opinion, but it does not sound like my experience is all that unusual recently. Wonderful car, no matter what.

defmonk | 2013年9月23日

@lola

Were it anyone else, I'd take this as a emotional rant (the kind that is generally followed by the "I love my Tesla.." post, after everyone calms down). Part of the challenge with Tesla is that they've set the bar so high (necessarily). For all of their foibles, the experience is still better than any car I've owned in the category (that is, the grey area between mid-high premium cars and true high-end premium cars). I've had colleagues go through hell trying to get fixes on other high-end premium cars, including one who filed a lemon law claim against Porsche and one who's spanking new Ferrari bricked (and was loaded on flatbed in front of a crowd of oglers in South Santa Monica). The difference with Tesla is that we're all so vested in it and we end up standing as guarantors of our friends and colleagues decisions. When you answer the "how do you like your...? question for Tesla you end up putting much more on the line. I was racked with guilt for a full week while one of my colleagues sorted out her Tesla issues (which ultimately turned out to be operator errors). I hear you. It's tough.

lolachampcar | 2013年9月23日

These two most recent converts always end the conversation with "but the car is fantastic" which is in line with what the rest of us experience.

I think they hit the perfect storm of declining competence on the front line from being poached for jobs further up the wrung and a dip in quality to make Q3 numbers. My July and August deliveries had but one very small issue (AC compressor to frame rattle) so the quality issues seem limited to end of quarter.

The above being said, any trend consisting of declining store competence and any willingness to sacrifice quality for any reason are causes for concern for me.

Lastly, the idea that Elon can not attend to his other company without a significant reduction in performance at Tesla is equally concerning. "While the cats away" mentality should end at low to middle management. Top management should be self sufficient and self motivated. I realize these are ideals but then Elon is smart enough to know it has to function on its own if only for small periods of time if he is ever to catch his breath.

thranx | 2013年9月23日

@Bighorn; +1 No DS; just a transport driver. But....

It was my choice. I could have taken delivery at the nearest (100 miles distant) showroom. I opted for local delivery. One suggestion to others in such a situation: don't have the car delivered directly to your home. Choose a suitable spot five miles or so away (or whatever your preference). Drive the new car home. At least then if anything critical appears immediately, you can refuse delivery.

Captain_Zap | 2013年9月23日

@lola

Did you send your rant to GeorgeB?

That will have much more influence than posting here in the forums. I've found that these forums are not followed very closely by Tesla. It helps if you point them toward specific threads about specific issues that may be cropping up.

RanjitC | 2013年9月23日

I do think lola has a valid point. We early adopters accepted cars without half the options we had ordered and allowed them to be added later as we were so happy just to own the car. Now people who walk in to buy a car won't accept stuff like this. I'm sure we all know people who have walked out of a dealership because a certain color or option was not available, how can you expect people to accept unfinished cars?

J.T. | 2013年9月23日

As many have said the fact that lolachampcar started this thread adds much more weight than your average poster. Not only because he's so knowledgeable about cars in general but also because he's on his third MS.

I've had my car for three months and like many have had many requests for rides, tours and just chat. If I'm talking to someone whom I know to be interested in making a purchase in the near future I tell them to sign onto the forum and read about many of the issues new owners have had.

Yes, they are responsive to problems. Yes, they really care. Yes, the car is amazing to drive, but the company isn't perfect and won't be soon. I tell them that I have another appointment in three weeks to bring my car in for the 3rd time for wind noise and second time for a misaligned driver's door.

If they still want the grin then at least they're going in with their eyes open to the possibility that they might have some aggravation in the beginning. But they'll be driving the best sedan ever built. How do I know that? Lolachampcar owns three and that's good enough for me.

Dramsey | 2013年9月23日

If you purchase an Aston Martin or a Bentley (not sure which), isn't there a plaque attached to each vehicle containing the name of the person who was responsible for the final vehicle QC inspection?

Not as far as I know. I can't speak for the Bentley, but my dad just bought a 2013 Aston Martin DB9 ($220K) and the only plaque on the car is on the engine, signed by the tech who built the engine.

Wanna talk about QC? The car was delivered (to Abilene, Texas from the Dallas showroom) with the nav system containing maps for the United Arab Emirates. When called, the salesman at first insisted that the nav system would eventually get the correct maps "from the GPS satellites", which shows a stunning ignorance of how the GPS system works).

When they finally acknowledged that new maps would need to be installed, you'd think they'd just send a DVD set with the map data. No, they sent a flatbed truck to return the car to Dallas, insisting this could only be done by a factory tech.

The car was returned 3 days later with the proper maps.

Just some perspective here...

defmonk | 2013年9月23日

+ 1 Dramsey

It's very important to keep perspective on this. But, at the same time, there are many folks politically or economically staked in Telsa's failure, so every problem is hugely magnified in the public consciousness.

AlMc | 2013年9月23日

+1 Captain zap; Bill, email George B. This is right up his alley and he will get back to you.

omarsultan.ca.us | 2013年9月23日

It is a key point as Tesla moves beyond the early adopters the patience for these kinds of issues will quickly dwindle. The "crossing the chasm" is where most startups crash and burn.

I read the original post over lunch and dropped by the Fremont SC to top off for the drive home. There were a few MS lines up for delivery, so I decided to check them out. I cannot attest to any internal problems, but I can happily report they all looked great from the outside--fit of panels, paint finish and no mismatched interior panels, etc.

O

nickjhowe | 2013年9月23日

Bill - thanks for posting this. I spoke to someone locally on Friday who'd taken delivery of his brand new car on Thursday and couldn't get the UMC to unlatch. He was stranded at home instead of being at a shop getting his car tinted. The car had to be hauled to Dania and the charge port replaced. Definitely a quality control issue.

Can we simply chalk this up to 'growing pains'? Probably. How much pain can the brand take before it starts to suffer? That's a good question. Anyone who looks at my due bill/glitch thread will see I've had my fair share of issues. Yet I'm passionate about the car. How long is TM going to be able to live off the good will of owners?

If you look at Craig Froehle's VIN chart it looks like weekly VIN allocation rate has now stabilized, or might even be dropping slightly. That, IMHO, is a good thing. Time to ease off a little and make sure the quality is consistently high.

I think part of the problem is that if there is the slightest hint that Tesla is not going to blow through their production numbers or financial projections the market is going to kill them. They ought to be able to take a breather, but I don't think the market will let them.

I'm very concerned about the uninformed delivery specialists. This is inexcusable. This has been a consistent issue with Tesla throughout 2013. I head a global learning team. Onboarding isn't that difficult. They need to get this fixed ASAP.

Mark K | 2013年9月23日

Thanks for this thread lola, it's needed.

Elon very astutely observed that it is very important to listen to criticism, especially from your friends.

Friends like these.

ChristianG | 2013年9月24日

Well maybe do forgive some stuff here in switzerland as they do that for a month so everything is new and fuzzy. But in the US? They're delivering cars for over a year now. The numbers have gone down the last few month (europe deliveries) and people here talk about pressure and what not? Sorry all the issues there are can't be blamed on being new, or having too many cars that have to have delivered.

bradslee | 2013年9月24日

lola,

I think that you should forward your rant not only to gblankenship but also to Elon himself and bring their personal attention to this thread and to the subject that this thread is talking about.

Like many concerned MS owners in this thread have said, it is time to TM to pay more attention to its customer service and product QC. Simply increasing production rate or number to please Wall Street growth expectation could backfire if customer service and product QC were overlooked.

Unlike the experience that those of us who received MS in 2012 have had, I do see more and more MS owners suffering MS quality and service issues. Yes, it is related to the unavoidable growing pain. However, the only pain killer that would let TM extricate itself from the same fate of its bankrupt peers is to keep the product high quality and to improve its customer service.

J.T. | 2013年9月24日

Until Tesla stops taking very competent people and promoting them before their replacements are ready these Delivery Specialist issues will continue to plague them.
At my delivery I was handed off to two different people to walk me through the car. It was fortunate that I was already quite versed in the operation because I felt neither guy showing me the car knew nearly as much as I did.
Okay, so I've got this unpaid position at Tesla as a sales representative. No perks, no benefits, no title, nothing. I just talk to people about the car, explain the different models, wise them up to the day to day operation and generally get them to the point where they can make a decision.
Through no fault of my own I've kind of exhausted my customer base in my area and I'd be willing to take on another position as "guide to your new Model S." Either Tesla can contact me and give me the name of a soon-to-be owner or one could contact me through the forum.
I could give them a walk-through using my car, Show them what to look for on delivery. Make sure they understand all the ins and outs, the great, not so great and soon to be great things, and get them prepared for ownership.
I'd print out a copy of the Check List, make sure they're familiar with this forum, and be available as their first point of contact for all questions.
We could all do this for someone in our general vicinity. Kind of like Tesla Anonymous for Teslaholics and those with Tesla Psychosis.
We shouldn't need to do this, but since it seems we do, you can sign me up as a volunteer.

lolachampcar | 2013年9月24日

I have forwarded the comments onto a guy I met way back in the Roadster selling days. He and I have spent literally hours on the phone over the past year talking about Tesla's approach, especially as it pertains to sales and handling the customer experience. I've often posted in the past that I feel there is a part missing in the experience when it comes to the business side of handling $100K capital transactions. Anyway, this particular guy (Senica if anyone here has met him) is incredibly switched on and has the scars on his back from being in the industry for many a year. I asked him to forward the information.

I also got a call from someone in Ownership last night and, yes, they do read these forums. We discussed the issues at length and I suggested he follow up with my Friday guy that had the QC issues. This particular customer is a very demanding type A guy that will flameout with zero notice. He indicated he reported to Jerome who seems to be handling the Sales side of things these days.

I'm not slowing down for a minute as a Tesla advocate. Like jtod above, I will simply alter my approach a bit to make sure I am involved in configuring the car and around for the delivery process as well. I like this company. I like the people involved. I like the pressure it is putting on the establishment. And I LOVE the product. Any feedback I provide or conversation I start in a private thread is only to bring alarming (to me) issues to light and to bounce ideas off people that care at least as much as I do about Tesla. Thanks for listening and helping!

cfOH | 2013年9月24日

One habit that I've noticed at Tesla that might be contributing this is their tendency to hire "career car guys" as delivery specialists. While that may work out some of the time (my DS was good), I suspect that a lot of people who've worked at dealerships for a long time have fallen into bad habits and/or apathy about the customer experience. Also, they may be reacting to the sudden lack of sales commissions and doing less. Or...Tesla may just be finding itself in the all-too-common rapid-growth situation of having to hire staff faster than it can adequately vet them. Every successful dot-com I've studied (many) went through this, and Tesla is more like a dot-com than a traditional manufacturing company.

Keep up the pressure via threads like this. I know that Tesla reads this board...maybe not as religiously as we do, but they do. Thankfully.

Fred O | 2013年9月24日

On behalf of the soon-to-be-owners, thank you for posting this thread. If the issues that are reported are indeed related to shareholder pressure, it will be though to handle for a young company. But I trust Elon cum suis will address this.
For me personally the delay in delivery (moved to end of november) might be a blessing in disguise.

ddruz | 2013年9月24日

I'm delighted lolachampcar started this thread and sincerely hope Tesla reads it.

Because of the quality control issues that seem to be ongoing, I'm very discriminating about who I recommend the Model S to any longer. I only suggest it to people who would tolerate problems with the delivery experience and quality control problems upon delivery that need subsequent fixing by Tesla service.

And I have yet to give anyone to whom I recommend Model S test drives in my car. Except for the first 3 weeks of ownership mine has had one squeak, creak or rattle after another which I certainly don't want to show off. It's in the SC again right now for yet another pano roof creak and a new driver's side A pillar rattle.

ye | 2013年9月24日

So, I don't know anything about Wall Street, but why can't a company simply announce, we think that making fewer high-quality cars right now is a better long-term strategy than making more lower-quality cars. If you agree, great, buy our stock. If you disagree, hey, no problem, to each his own, go buy some other company's stock.

Is there some SEC regulation or something that demands that companies focus exclusively on this quarter's numbers and we'll worry about next quarter when we get there?

Gizmotoy | 2013年9月24日

@ye: Typically, yes, this quarter's numbers are the only ones Wall Street truly cares about. When you're trying to impress Wall Street, you need to boost your numbers.

TSLA's recent tear has done that and bought Tesla some wiggle room. With a stubborn and vocal guy at the helm long-term strategy can prevail over a focus on short-term profit. What remains to be seen, in my mind, is what path Tesla follows. It certainly sounds like they have a winning long-term plan, but will it get slowly sacrificed to increase profits? Time will tell.

jai9001 | 2013年9月24日

Do these issues call into question the model of using a "delivery specialist"?

I took delivery of my car at home. I live 300 miles from the nearest SC. I payed for the car 48 hours before delivery on the website, watched the video online, and read these forums. The truck driver called me on my cell and updated me hourly on his location. The car was detailed and inspected at the St. Louis SC. It was flawless. The truck driver just handed me the keys!!

My experience was so convenient and infinitely better than dealing with a dealership.

The QC problem is whole different issue!!

Thomas N. | 2013年9月24日

With respect to the quality control, I have been stating that my car is flawless.

Well last night I went out in to the garage to admire it and REALLY take a look at it. I noticed that the frunk has a 1/2" gap between the frunk hood and the fender on the driver's side and 1/4" gap between the frunk hood and the fender on the passenger's side. If you really look it is noticeable. It almost makes me wonder if water will leak into the frunk - most likely not but it's a pretty big gap.

If there is no leakage I would never even bring this up to the Service Center. It took me a week to notice it and even then I was going through the car with a fine-toothed comb.

I'm interested in knowing if a "high-maintenance" buyer would have taken it in to the SC twice already, posted here in the Public Forum twice, and stated that he's only giving them one more chance and it's time to invoke the lemon law.

I'm a sales director and believe me, there are customers that are so demanding it's not even funny.

I know Lolachampcar doesn't fit this mold but I'd love to know the percentage of "troubled" posters that do.

bonaire | 2013年9月24日

Giz,
Profits don't matter much anymore. It is about stock price, options given and shareholder value. This is how a company that makes tens of millions of annual profit can make owners hundreds of millions of personal gains when the stock structure is setup accordingly.

Stock options should be under a different IRS tax structure so that stock value is far less important. Also, we should change the tax laws that short term capital gains are 5% higher. Slows down high volume trading and also generates a bit more highly needed tax revenue.

Shareholder value over corporate sales profits has ruined the landscape for a true free market.

mrspaghetti | 2013年9月24日

@Thomas N.

I suspect many cars by many manufacturers have minor cosmetic issues that could be 'found' if one spent the time to go over them with a magnifying glass. I know my wife's BMW had (and still has) an issue with the hood alignment that I noticed early on, but which my wife has never noticed, so I never mentioned it.

(Obviously what lolachampcar is talking about in this thread is not the same thing. Glad to see this topic posted by [him?/her?])

Nu2Ecar | 2013年9月24日

I wish I had posted about my difficulties getting to test-drive a car with standard suspension and to sit in a car without a sunroof here. That the stores don't have a variety of models with different options is down to more than a single lowly-placed employee.

Perhaps it's a strategic decision to maximize the price-point. Do I really want to spend more than $80K on a car without air-suspension before driving it? It's safer to spend an extra $6K and get what I can test-drive.

I like the idea of destroying the car-dealer system, but not if the replacement system is worse. Maximizing the price-point will add revenue and profit now, but Tesla is eroding the grin that their car provides.

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